We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Favio Alexander Bloquear eventualmente de forma sencilla bloques de horariosClosed   Amelia   Updated May 9, 2023 at 11:04am   4 Most recent comment from Uroš Jovanović:Hello Favio,Thank you for reaching back out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, chec ... Shea Thompson A Few Issues (Roles & Customer Search)Closed   Amelia   Updated May 9, 2023 at 10:31am   7 Most recent comment from Uroš Jovanović:Hello Shea,Thank you for the update on this.Can you please test it out now nad let me know if it works or not?Looking forward to your reply.  Hawell Woocommerce IntegrationClosed   Amelia   Updated May 9, 2023 at 10:04am   4 Most recent comment from Uroš Jovanović:Hello Hawell,Can you please provide me with the screen recording of this issue and I will assist you with this?Looking forward to your reply. Aisha Cron jobClosed   Amelia   Updated May 9, 2023 at 9:56am   4 Most recent comment from Uroš Jovanović:Hello Aisha,Glad to hear that.Looking forward to your update on this. dean burt Timeslots does not change on the front end of the booking system. It stays from 7am to 4pm. No matter what time I setup in general settings or for each employee. The break times doesnt work either. Im trying to setup the timeslots from 5am-9pmClosed   Amelia   Updated May 9, 2023 at 9:19am   2 Most recent comment from Marko Davidović:Hello Dean,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Kianna Paul SettingsClosed   Amelia   Updated May 9, 2023 at 9:14am   2 Most recent comment from Marko Davidović:Hello Kianna,Requirement #1: They need to be able to add a custom field into the booking system asking a customer their weight. If they are over 250 lbs they will NOT be able to continue booking for s ... Maverick Martin "Number of People" label on Event Registration FormClosed   Amelia   Updated May 9, 2023 at 8:25am   4 Most recent comment from Marko Davidović:Hello Maverick,You are most welcome, we are glad that we were able to help you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few ... Kevin Need diff approved email notification for onsite and online zoom services.Closed   Amelia   Updated May 9, 2023 at 8:05am   2 Most recent comment from Marko Davidović:Hello Kevin,Unfortunately this is not possible if this is the same service. You can create two separate services and then you can create new custom notification for zoom service that will contain zoom ... Yohann NEZRI Restrict Booking for a specific customerClosed   Amelia   Updated May 9, 2023 at 6:51am   2 Most recent comment from Marko Davidović:Hello Yohann,Unfortunately this feature is not built in in Amelia. There is no option that can prevent specific customer from booking. If you have any more questions please open another ticket and we ... Brenda add class designation to the page linkClosed   Master-Detail Tables for wpDataTables   Updated May 8, 2023 at 7:47pm   8 Most recent comment from Miloš Jovanović:Hi, Brenda.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... P Multi select field and question about urlClosed   wpDataTables   Updated May 8, 2023 at 6:58pm   2 Most recent comment from Miloš Jovanović:Hi, P.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Vladimir tootips for highcharts.jsClosed   wpDataTables   Updated May 8, 2023 at 6:44pm   3 Most recent comment from Miloš Jovanović:Hi, Vladimir.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Kessy Juma Mrisho Report builder (no datasource) variables field typesClosed   Report Builder for wpDataTables   Updated May 8, 2023 at 5:57pm   5 Most recent comment from Miloš Jovanović:Hi, Kessy.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Kerryleegh Client email addressesClosed   Amelia   Updated May 8, 2023 at 5:25pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.For that purpose, you can disable the "Check customer's name for existing email when booking" option on the Amelia/Settings/Roles settings/Customers page.Pl ... Marta Orzechowski Pending appointmants are not avalable for othersClosed   Amelia   Updated May 8, 2023 at 5:04pm   6 Most recent comment from Uroš Jovanović:Hello Marta,Thank you for reaching back out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.