We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Robin Wrong time zone in Outlook Calendar SyncClosed   Amelia   Updated February 26, 2025 at 7:02am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is not Amelia issues this si up to your settings in your calendar. We can see that Outlook shown 13 as time of the appointment but it is actually 14 ... Chairul no one responded our ticket nearly two monthsClosed   wpDataTables   Updated February 25, 2025 at 10:53pm   2 Most recent comment from Miloš Jovanović:Hello, As mentioned on the other tickets, my sincere apologies, we had serious issues with this Support ticketing system.We will soon switch to a new one, and this one seems to be fixed, but you can a ... Rizwanul Good call AIClosed   Amelia   Updated February 25, 2025 at 7:13pm   8 Most recent comment from Uroš Jovanović:Hello Rizwanul, For that purpose, you can add the %customer_phone% placeholder to the "Event Title and Description" field on the Amelia > Settings > Integrations > Outlook Calendar page. Please let me ... Romain Rayez appointmentClosed   Amelia   Updated February 25, 2025 at 5:58pm   2 Most recent comment from Uroš Jovanović:  Hello Romain, If you are unable to add a second appointment even though the day still has availability, it’s likely due to the way the system handles existing bookings. Instead of ... Ben Custom panelClosed   Amelia   Updated February 25, 2025 at 4:50pm   13 Most recent comment from Uroš Jovanović:Hello Ben, Thank you for reaching out! To set up recurring appointments, you’ll need to ensure that recurring appointments are enabled for the specific service. Here’s how to do it: Go to Amelia > ... Uwe Send Feedback Notification manuallyClosed   Amelia   Updated February 25, 2025 at 2:08pm   4 Most recent comment from Uroš Jovanović:Hello Uwe, Thank you for reaching out. At the moment, the only available option is to completely deactivate the feedback notification in Amelia > Notifications settings. There isn’t a way to disable ... Harshit Singh Ahuja Table width and responsivenessClosed   wpDataTables   Updated February 25, 2025 at 12:18pm   2 Most recent comment from Miloš Jovanović:Hi Harshit,Can you please show us more details/steps, what you tried so far and what is the end goal?- Please also confirm what is the table type, is it perhaps a Simple table or another one, like Man ... Mark Olbert Customizing Scatter PlotClosed   wpDataTables   Updated February 25, 2025 at 11:59am   10 Most recent comment from Miloš Jovanović:Hi Mark, Thank you for this feedback. I will do my best to clarify the situation regarding your license and subscription. License & Refund:Since we processed your refund, your license was automatical ... Jon Book appointment from a package in the backendClosed   Amelia   Updated February 25, 2025 at 11:47am   8 Most recent comment from Stefan Petrov:No problem, Jon. You are welcome. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.    Nicolas Amelia lite --> standardClosed   Amelia   Updated February 25, 2025 at 11:46am   2 Most recent comment from Stefan Petrov:Hi Nicolas, Thanks for reaching out to us. You can't have two versions enabled at the same time. If you want to use the Standard license, you need to activate only the Standard license in the Plu ... Tony Fix the Save States when creating custom fieldsClosed   Amelia   Updated February 25, 2025 at 11:26am   2 Most recent comment from Stefan Petrov:Hi Tony, I see what you mean. Currently, Amelia saves each change, including the character change, but in the end, it saves the final state. For the time being, it uses this "auto save" feature, but i ... Cara Email Notifications for PackagesClosed   Amelia   Updated February 25, 2025 at 10:59am   2 Most recent comment from Stefan Petrov:Hi Cara, Thanks for reaching out to us. That is a great idea, unfortunately, currently, we don't have this notification template created. Please feel free to search through our feature suggestio ... Krystian Payment GatewayClosed   Amelia   Updated February 25, 2025 at 10:36am   2 Most recent comment from Stefan Petrov:Hi Krystian, Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to see if someone may have alr ... Steffi see who canceled an appointmentClosed   Amelia   Updated February 25, 2025 at 10:06am   6 Most recent comment from Stefan Petrov:You are welcome, Steffi. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  Sharjeel Usama what is the Price of your post?Closed Pre-purchase questions for Amelia   Updated February 25, 2025 at 9:06am   1 Most recent comment from Sharjeel Usama:Hey Sir       I hope you are well. I have seen your websites ."https://tmsplugins.ticksy.com/ " I like it. I am interested in them. I would like to post my blog on your websites. Please let me kn ...