We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Frank moving decimal in returned nested jsonClosed   wpDataTables   Updated June 28, 2023 at 1:17pm   5 Most recent comment from Aleksandar Vuković:Thanks Frank.I'll forward this to our developers, so they can check it out.We're unable to provide you with live support, unfortunately. At this moment, we're a bit understaffed (vacati ... Fabi Viola Amelia multiple booking optionsClosed Pre-purchase questions for Amelia   Updated June 28, 2023 at 11:45am   2 Most recent comment from Uroš Jovanović:Hello Fabi,Thank you for reaching out to us.This should be available in the next month or so.Please let me know if you have any other questions. Promsy Célia problem with a line in cartClosed   Amelia   Updated June 28, 2023 at 11:42am   6 Most recent comment from Uroš Jovanović:Hello,For that purpose, you need to change the content of the "Set MetaData and Description" option on the Amelia/Settings/Payments page.The description here will reflect on the cart and checkout page ... Roberto Cannot select ID in popup formClosed   Amelia   Updated June 28, 2023 at 11:33am   12 Most recent comment from Uroš Jovanović:Hello Roberto,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... Gerhard Neinert Text changesClosed   Amelia   Updated June 28, 2023 at 11:26am   3 Most recent comment from Uroš Jovanović:Hello Gerhard, Thank you for reaching out to us. Unfortunately, the changes will be overwritten with the new Amelia update.Words can be changed using POEDIT or Loco Translate for example very easi ... S D Time - Pricing for Services on Different TimesClosed   Amelia   Updated June 28, 2023 at 11:20am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.This goes for both Amelia and Trafft as well.For this purpose, you can create multiple employees for each different price and set a specific price for the servic ... Keith SuitabilityClosed Pre-purchase questions for wpDataTables   Updated June 28, 2023 at 11:20am   2 Most recent comment from Aleksandar Vuković:Hello Keith.Thank you for reaching out to us.With wpDataTables, you can create SQL query-based tables without issues. Once the table is generated, if it has an editing column (a unique, auto-incremen ... Ilyasse Ez-zallaouy Limit number of appointment per employesClosed   Amelia   Updated June 28, 2023 at 10:57am   2 Most recent comment from Uroš Jovanović:Hello Ilyasse,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Chris Limit [ameliaevents] to specific numberClosed   Amelia   Updated June 28, 2023 at 10:41am   4 Most recent comment from Uroš Jovanović:Hello Chris,Thank you for the suggestion, I have passed it on to our management and hope that it will be implemented in the future.Please let me know if you have any other questions. Daniel Tyllack User Roles / Amelia ManagerClosed   Amelia   Updated June 28, 2023 at 9:07am   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for reaching out to us.This is exactly how the Amelia manager role works in Amelia. With the "User Role Editor" plugin, you can set specific permission for each role. Please l ... Ashraf Najim Address field linked to MapsClosed Pre-purchase questions for Amelia   Updated June 28, 2023 at 8:24am   2 Most recent comment from Marko Davidović:Hello Ashraf, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https: ... Milove Clairin Reservation problemClosed   Amelia   Updated June 28, 2023 at 6:59am   2 Most recent comment from Marko Davidović:Hello Milove, Thank you for reaching out to us.We have never encountered this issue before. As far as we know the only way do be disconnected form a calendar is manually. The availability of the serv ... Mandy Oldfield Search not workingClosed   Amelia   Updated June 28, 2023 at 6:48am   6 Most recent comment from Marko Davidović:Hello Mandy,In the meantime I have forward this to our developers and they have told me that we have a minor bug related this and this should be fixed in next update which will be soon.We do apologize ... Agustín Ortiz Save username when insert or updateClosed   wpDataTables   Updated June 27, 2023 at 8:20pm   6 Most recent comment from Aleksandar Vuković:You're welcome, Agustín.Please feel free to reach out to us if you have any further questions or concerns! Barbara Thieme Customers receive the wrong confirmationClosed   Amelia   Updated June 27, 2023 at 7:51pm   12 Most recent comment from Aleksandar Vuković:Hi again Barbara.This is most likely because you have only the 3 default rules in Settings/Payments/WooCommerce:You would need to add new rules. For example:And so on.Try to cover as many rules as pos ...