We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alfred HIPKINS FilteringClosed   wpDataTables   Updated February 27, 2025 at 7:43pm   2 Most recent comment from Miloš Jovanović:Hi Alfred,I can see the issue from this ticket seems to be the same as on another ticket, where you also reported an SQL Query table has a filtering/search issue.The solution should be the same for bo ... Alfred HIPKINS FormsClosed   Master-Detail Tables for wpDataTables   Updated February 27, 2025 at 7:42pm   9 Most recent comment from Miloš Jovanović:Hi Alfred, Understood. We will close this one, but we are going to cover all your other tickets as quickly as possible.Thank you. Alfred HIPKINS Error saving tableClosed   wpDataTables   Updated February 27, 2025 at 7:41pm   5 Most recent comment from Miloš Jovanović:Hi Alfred, Could you show me the SQL Query that was used for this table - and I can advise if maybe some small modification/correction is needed to get the search to work? If the ticket won't all ... Alfred HIPKINS Create table errorClosed   wpDataTables   Updated February 27, 2025 at 7:38pm   6 Most recent comment from Miloš Jovanović:Hi Alfred,- In regards to the Excel sample you sent - Yes, this file has too many rows for it to be imported/uploaded directly via WordPress (more than 30 thousand rows).This is a limitation combined ... Escuelahockey Change start day of the datarangeClosed   wpDataTables   Updated February 27, 2025 at 6:45pm   12 Most recent comment from Miloš Jovanović:Hi,My sincere apologies, we are still having issues with this ticketing system, some tickets are getting 'flagged' as 'replied' and we don't see them in time due to this.We wi ... Marie JOUET Using birthdate field - placeholder ?Closed   Amelia   Updated February 27, 2025 at 2:48pm   9 Most recent comment from Marie JOUET:Already did 😉and asked for merging 3 suggestion posts on this same topic Wim Skip employees stepClosed   Amelia   Updated February 27, 2025 at 2:47pm   2 Most recent comment from Stefan Petrov:Hi Wim, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to s ... Leighton Scheduling Availability - Multiple Google CalendarsClosed   Amelia   Updated February 27, 2025 at 2:36pm   4 Most recent comment from Stefan Petrov:Hi Leighton, Currently the integration between Amelia and Google Calendar is not 2 way and Amelia doesn't recognize the alternative calendars added in mail Calendar. This is not just up to Amelia ... Anna Nocnik Add recurring timeslots to calendarClosed   Amelia   Updated February 27, 2025 at 1:46pm   2 Most recent comment from Uroš Jovanović:Hello Anna, Thank you for your message! Currently, it's not possible to set recurring special hours. Special days need to be added specifically for each date, and they won't repeat automatic ... Matias Citas pendientesClosed   Amelia   Updated February 27, 2025 at 12:57pm   5 Most recent comment from Marko Davidović:Hello again,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3827567/ For future reference, please don't open m ... Andrea Azzopardi Whatsapp IntegrationClosed   Amelia   Updated February 27, 2025 at 12:07pm   24 Most recent comment from Uroš Jovanović:Hello Andrea, Thank you for the update on this. I will perform checks and let you know as soon as possible via Google Chat. David Rocamora Modify the Month Displayed in the Calendar of the [ameliaeventscalendarbooking] ShortcodeClosed   Amelia   Updated February 27, 2025 at 11:44am   2 Most recent comment from Uroš Jovanović:Hello David, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Brody How to schedule a guest employee at my locationClosed   Amelia   Updated February 27, 2025 at 11:41am   2 Most recent comment from Uroš Jovanović:Hello Brody, Thank you for your message! To manage this, you can use Special Days in Amelia to define specific service/work hours for each day when your client is traveling to a different location. Th ... Evgeniy Orlov Bug on siteClosed   wpDataTables   Updated February 27, 2025 at 11:33am   1 Most recent comment from Evgeniy Orlov:I can't download table templates - redirect chain login->startpage->login Evgeniy Orlov Bug with PHP 8.3.xClosed   wpDataTables   Updated February 27, 2025 at 11:31am   1 Most recent comment from Evgeniy Orlov:After update of server's PHP from 8.2.23 to 8.3.0 multiple fields are lost in frontend.This bug is attended byPHP Warning:  Undefined array key "Map" in /home/billigerimmo/public_html/wp-content ...