We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Juan Placeholder with user's browser getTimezoneOffset()   wpDataTables   Updated 2 days ago   1 Most recent comment from Juan:Hi,In any datetime conversion it would be nice to have as a wpDataTables placeholder the user's browser timezone offset.Is that possible? Or any other way to convert datetime values in a table dy ... Martin Laco Amelia Landing page Event   Amelia   Updated 2 days ago   9 Most recent comment from Marko Davidović:Hello again, You can find it like this Hope helps. We wish you all the best and hope you have a wonderful day ahead. Kind Regards, Marko Davidovic  Tobias Dressel Notification & Booking   Amelia   Updated 2 days ago   5 Most recent comment from Tobias Dressel:Hello Marko,the trigger of all three events is "event booked", the two of them that should override the third for "alle events" (both with box checked "Send only this notification") do not ovveride it ... erwin payment status in calendar   Amelia   Updated 2 days ago   2 Most recent comment from Stefan Petrov:Hi Erwin, All payments are visible in the Finance section. Transactions completed via online payment methods (PayPal, Stripe, WooCommerce, Razorpay, Mollie) are automatically marked as Paid, unless yo ... Angélique Nunes Recording credit card + charge   Amelia   Updated 2 days ago   1 Most recent comment from Angélique Nunes:I'd like to configure two things via Amelia : enable the recording of a credit card imprint to allow for a charge in the event of cancellation without notice and/or too late. Is this possible ? I ... Malte Becker Rolle "Amelia Employee" kann keine Veranstaltungen speichern   Amelia   Updated 2 days ago   8 Most recent comment from Stefan Petrov:Hallo Malte, Ein WordPress-Benutzer kann nicht gleichzeitig zwei Rollen zugewiesen bekommen – du musst sicherstellen, dass jeder Benutzer zu einem bestimmten Zeitpunkt nur eine eindeutige Rolle hat. ... Marcello google calendar integration colours   Amelia   Updated 2 days ago   10 Most recent comment from Stefan Petrov:Hi Marcello, We will do our best to implement is as soon as possible. Of course, should you have any other questions or issues, feel free to reach out to us on a new ticket and we will kindly provide ... erwin mollie   Amelia   Updated 2 days ago   2 Most recent comment from Stefan Petrov:Hi Erwin, Thanks for reaching out to us and apologies for the delayed answer. The information from both fields is visible in the Mollie dashboard. Description information is visible on the listing, yo ... Nina Hammig Can't change loaction without booked time getting lost   Amelia   Updated 2 days ago   3 Most recent comment from Nina Hammig:I tried to do exactly that but it doesn't change a thing about the problem. I even set the working hours for the employee to 3:15pm to 4:15pm on mondays for the exac ... Bipin custom fields   Amelia   Updated 2 days ago   2 Most recent comment from Stefan Petrov:Hi Bipin, Thanks for reaching out to us. Custom fields are shown directly on the booking form during the customer information step, where customers enter their details. This information is then visibl ... Jakub Potocki Feature Request: Configurable Default Participant Count per Service   Amelia   Updated 2 days ago   5 Most recent comment from Jakub Potocki:Thanks again,I think I have a temporary solution, however these features I mentioned are crucial for the system to run smoothly.You can close the thread, I'll describe everything as a separate ... Thomas Lin Kalender-Synchronisation   Amelia   Updated 2 days ago   3 Most recent comment from Thomas Lin:Guten Tag,leider funktioniert das Blocken des Termins in Amelia nicht, obwohl ich im Kalender den selbstgesetzten Termin als busy gespeichert habe.VG Thomas Lin Ming Subscription of amelia   Amelia   Updated 2 days ago   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We cannot activate it for you. You need to install it and then just in settings activation to enter the purchase code and click on activate that is it. Y ... Ayan B Event Calendar Booking Form - The slot extends to the next date   Amelia   Updated 2 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. This is how it was designed.  In light of this, we encourage you to kindly consider su ... Liliia Amelia Not loading and booking properly   Amelia   Updated 2 days ago   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Our Dev team created a fix for this. You can download Amelia from this link https://www.swisstransfer.com/d/78a2f962-329c-4536-95f0-b2252ac858bf We ar ...