As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Mark Stripe Payments   Amelia   Updated May 30, 2025 at 7:54am   3 Most recent comment from Mark:I have set up and linked Stripe to my Amelia booking.One thing I noticed when testing payments with a real card was that there was no 2FA or security prompt.The payment just went straight through with ... Annet Muru Reorder Packages and ServicesClosed   Amelia   Updated May 30, 2025 at 7:22am   2 Most recent comment from Stefan Petrov:Hi Annet, Thanks for reaching out to us. Unfortunately, there is currently no such option. Each step in the booking process is dependent on the previous one — for example, the Date & Time step won&# ... Daniel McKenna Database error in notification emails   Amelia   Updated May 30, 2025 at 6:37am   9 Most recent comment from Daniel McKenna:Hi there, Since this platform will no longer work from tomorrow, do I have to open a new ticket or can I use this ticket number on the new platform?ThanksDan Bipin custom fieldsClosed   Amelia   Updated May 30, 2025 at 6:07am   4 Most recent comment from Stefan Petrov:Hi Bipin, Thanks, but I was actually referring to the front end — the webpage where your booking form is located. I’ll need to double-check with our developers, and for that purpose, I would need ... Penny Jones SMTP; emails not sending   Amelia   Updated May 29, 2025 at 8:56pm   2 Most recent comment from Uroš Jovanović:Hello Penny, An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings. Your websi ... JN Design Package Expired Issue   Amelia   Updated May 29, 2025 at 8:50pm   8 Most recent comment from Uroš Jovanović:Hello, Thank you for the update on this. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ... Wai Yee Package does not pop up when i select   Amelia   Updated May 29, 2025 at 6:20pm   2 Most recent comment from Uroš Jovanović:Hello Wai Yee, Thank you for the details! In order to investigate and help you set up the package correctly so it appears when selecting either service in the step-by-step form, could you please provi ... Ki Smith Changing Working Hours   Amelia   Updated May 29, 2025 at 10:17am   2 Most recent comment from Uroš Jovanović:Hello Ki, Thank you for your message! In Amelia, updating general working hours under Settings won’t apply to individual employees automatically. To reflect your new schedule correctly on the front ... emilie Amelia does not add events to woocommerce shopping cart any more.   Amelia   Updated May 29, 2025 at 10:02am   32 Most recent comment from Uroš Jovanović:Hello Emilie, Thank you once again for your patience. We’ve just prioritized your case with our development team and emphasized the urgency. As soon as we receive any updates or a resolution from th ... Jitske Upgrade from Amelia standard to Pro version   Amelia   Updated May 29, 2025 at 9:45am   10 Most recent comment from Uroš Jovanović:Hello Jitske, Thank you for the detailed explanation — it's very helpful! Amelia can cover many aspects of what you’re looking to achieve, though there are a few important clarifications: ✅ ... Marco Neuber Data Protection and WhatsApp Business API – AV Contract and Provider FlexibilityClosed   Amelia   Updated May 29, 2025 at 9:27am   3 Most recent comment from Stefan Petrov:Hi Marco, Apologies for the delayed answer. Marko is out of the office, so i will jump in on this one. Here is the Amelia integrates directly with the WhatsApp Cloud API, and it does not support Twili ... HB Hansen Woo - Variable product   Amelia   Updated May 29, 2025 at 9:20am   4 Most recent comment from Uroš Jovanović:Hello HB, Thank you for your message. At the moment, using variable products in WooCommerce for services in Amelia is not supported. Each service requires a separate simple product to be created and l ... stefano Notifiche admin non ricevuteClosed   Amelia   Updated May 29, 2025 at 9:06am   2 Most recent comment from Stefan Petrov:Ciao Stefano, Grazie per averci contattato. Per impostazione predefinita, l’amministratore non riceve notifiche. Solo i clienti e i dipendenti ricevono notifiche via email dopo che una prenotazione ... Dilbea Madalin Amelia is BlockedClosed   Amelia   Updated May 29, 2025 at 7:25am   5 Most recent comment from Stefan Petrov:Hi Dilbea, Thanks for letting me know, great news!  Should you have any additional questions, please submit a new ticket, and we’ll gladly provide support. Have a nice day.    Adrian Olivas Cannot Save Detail Table Query with %s Placeholder (Master-Detail Addon)   Master-Detail Tables for wpDataTables   Updated May 28, 2025 at 11:29pm   1 Most recent comment from Adrian Olivas:Hello wpDataTables Support, I am trying to set up a Master-Detail table using the Master-Detail addon (which I have purchased and activated). I have created my Master table and am now trying to create ...