We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

John Park Tax Settings in Finance Section   Amelia   Updated 5 hours ago   5 Most recent comment from Stefan Petrov:Hi John, Thanks again, however, with the user you've created i can access the finance section.  Which user are you using? Is it configured to admin user role?      Marta Service not working with tRecurring Appointment   Amelia   Updated 5 hours ago   6 Most recent comment from Marta:Hi Marko,Thanks. If I understand only this made with the packages because the use of recurring services it's only to make a booking dates and paid only for the dates seleted??I've a bite dis ... Marta Notification error with email test   Amelia   Updated 6 hours ago   7 Most recent comment from Marta:Thanks Stefan!!!There's a thing that it's confuse. The employee use the Gmail Calendar to make the appoinment event on the calendar. When the customer makes an appoinment, receive and email ... Richard Arto Configured SMS notifications to work in the United States   Amelia   Updated 3 hours ago   9 Most recent comment from Marko Davidović:Hello again, We have checked and this is automatic, meaning that you set your alpha sender, but for countries where the alpha sender is not visible, it will automatically be replaced with the phone nu ... Bart De Bock Not sending notifications   Amelia   Updated 7 hours ago   3 Most recent comment from Bart De Bock:Hi MarkoThe problem is not that Amelia is not sending notifications. Everything is well configurated and working for months now.The problem is that SOMETIMES Amelia is not sending notificiations.We us ... Christian Lloyd Chan Unresponsive Amelia   Amelia   Updated 8 hours ago   2 Most recent comment from Anuj Kumar:Bro i am also facing the same problem to but i don't how to fix this please work on it and reply asap Anne-sophie Problèmes connexion client   Amelia   Updated 8 hours ago   3 Most recent comment from Anne-sophie:Bonjour, merci de votre réponse, j'ai déjà ajouté le placeholder à mon appointment-approved notifications.Le client reçoit bien le mail avec ce lien, lorsqu'il clique dessus, il arriv ... Barnabás Nagy No answer getting   wpDataTables   Updated 9 hours ago   1 Most recent comment from Barnabás Nagy:Dear Team,Why I haven't got an answer since weeks ago for ticket: #3829691.Please answer on that asap.Thanks and Regards, Viva Wellness Boutique No me deja reservar en el horario que necesito como administrador   Amelia   Updated 9 hours ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ... Eline Google Calender synchronization   Amelia   Updated 10 hours ago   1 Most recent comment from Eline:Hello, A while ago I got help with the synchronization between Google Calendar and Amelia. I connected Amelia to Google calendar, but I still don't see Amelia events appearing in my Google calen ... Larry Kolinek wpdatatables not saving settings   wpDataTables   Updated 12 hours ago   1 Most recent comment from Larry Kolinek:please help ASAP.I go edit a wpDataTable. Where you have the standard view or excel like (that toggle switch)If I change to excel like. Save Changes. Then leave and come back to this page, back to thi ... Mark Olbert Can't Update Manual Table   wpDataTables   Updated 15 hours ago   1 Most recent comment from Mark Olbert:The feature described at this link:Update manual tables from source files (CSV, Excel or Google sheet) - wpDataTables - Tables and Charts WordPress Plugindoes not work on my system. The Browse button ... Hanae noda 3D Secure Authentication Error with Stripe Payment (Screenshot Attached))   Amelia   Updated 15 hours ago   24 Most recent comment from Hanae noda:For your reference, we are also sharing the latest error information from Stripe:{  "object": {    "id": "pi_3RHOJlFRDYAMWfJ21ztoFZCR",    "object": "payment_intent",    "amount": 300,    "am ... Bart De Bock Automatic cancelling reservations   Amelia   Updated 19 hours ago   1 Most recent comment from Bart De Bock:HiWe see that Amelia is cancelling every booking that is not paid at time (Mollie).In the finance section, we see the payment 'pending', in the Appointment section we see the booking 'c ... Stacey Ivol getting the link for an event   Amelia   Updated 20 hours ago   5 Most recent comment from Stacey Ivol:So, our website is created in WordPress and the theme is "Hello" by Elementor and we have Elementor ProI created the "events" page and added the shortcode [ameliastepbooking] to the page - saved it an ...