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Public Tickets

Jacob Event Attendees not updatingClosed   Amelia   Updated February 1, 2024 at 11:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Not exactly since it has been saved under that name. You need to remove this attendee and then to add him again to that event with the new name that you s ... Lennart B Amelia loses contact with the databaseClosed   Amelia   Updated February 1, 2024 at 9:48am   2 Most recent comment from Uroš Jovanović:Hello Lennart,Thank you for reaching out to us.I would suggest that you reach out to your hosting provider and explain this issue to them and they should be able to assist you with this.I am looking f ... Christoph Schwinghammer Service bookable dayClosed   Amelia   Updated February 1, 2024 at 9:43am   5 Most recent comment from Uroš Jovanović:Hello Christoph,Glad to hear that you found the solution for this.I will have this ticket closed now. Pingan ActivationClosed   Amelia   Updated February 1, 2024 at 9:03am   2 Most recent comment from Marko Davidović:Hello Pingan, Thank you for purchasing our product, and for reaching out to us. The most likely reason you can't insert your purchase code is that you probably still have Amelia's Lite versi ... Sacha Théobald Upgrading from Starter to StandardClosed   Amelia   Updated February 1, 2024 at 8:55am   12 Most recent comment from Stefan Petrov:Hello Sacha,No problem at all, you are welcome. That's why we are here to help!If you have any other questions, please feel free to open a new ticket and we will gladly help you there.Have a nice ... Adam Amelia Customer User not automatically createdClosed   Amelia   Updated February 1, 2024 at 8:33am   5 Most recent comment from Marko Davidović:Hello again Adam,We are glad to hear that everything is fine now and we will close this now but should you have any further inquiries, just open new separate tickets for each question and we will gla ... Tom SMS messagesClosed   Amelia   Updated February 1, 2024 at 8:31am   2 Most recent comment from Marko Davidović:Hello again Tom,No worries we will close this for you and we are glad to hear that everything is fine now.Best regards.  Eugen Special link for employeeClosed   Amelia   Updated February 1, 2024 at 8:27am   10 Most recent comment from Stefan Petrov:Hello Eugen,Great to hear that! Kudos to your devAs always, let us know if you have any other questions or issues. Chad Amelia Wordpress User SyncClosed   Amelia   Updated February 1, 2024 at 8:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We do not have integration with any membership plugin so this can not be linked with Amelia.As for WordPress and Amelia this can be achieved. We have opti ... Ever CHERRIER ERREUR PAIEMENTClosed   Amelia   Updated February 1, 2024 at 8:24am   2 Most recent comment from Stefan Petrov:Hello Ever,Thanks for reaching out to us.Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation since w ... Mārtiņš How does a customer creates account?Closed   Amelia   Updated February 1, 2024 at 7:37am   9 Most recent comment from Uroš Jovanović:Hello Mārtiņš,Glad to be able to assist you.Please let me know if you have any other questions. Kimberley setting up schedules for employeesClosed Pre-purchase questions for Amelia   Updated February 1, 2024 at 7:28am   2 Most recent comment from Marko Davidović:Hello there Kimberley, Thank you for reaching out to us.Amelia only gives employees access to front end via employee panel. The mail that they get to access WordPress backend that's WordPress ... Irena appointment cancelationClosed   Amelia   Updated February 1, 2024 at 6:52am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We have tested this and we do not have issues with this. Please make sure that this appointment is saved as canceled and that you refresh the page and if ... Rafael Couto Follow up email not workingClosed   Amelia   Updated February 1, 2024 at 6:46am   4 Most recent comment from Marko Davidović:Hello again Rafael,Yes, follow up and all reminder or scheduled notifications are cron. So for that you need to reach out your hosting provider so that they can set this up for you.Your regular notifi ... Ohad Google Calendar 2 way sync issueClosed   Amelia   Updated January 31, 2024 at 10:03pm   2 Most recent comment from Uroš Jovanović:Hello Ohad,Thank you for reaching out to us.Can you please let me know if there is any error message that pops up when connected to that Google Calendar?What is the exact issue for that specific Googl ...