We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Matthew Bambrick Export Last Booking DateClosed   Amelia   Updated May 7, 2024 at 9:27am   6 Most recent comment from Stefan Petrov:Hello Matthew,The appointment date and time are in the appointment object, under bookingStart In the 'booking rescheduled' webhook, this value will be the new date and time.I hope it helps. Vanessa Payment change statusClosed   Amelia   Updated May 1, 2024 at 8:06am   7 Most recent comment from Stefan Petrov:Hello Vanessa,You are welcome. I suppose you mean the TMS store account email? Currently is assigned to [email protected], but if you want this to be changed, the owner of the license needs to se ... Nicola Henderson Customer dataClosed   Amelia   Updated May 1, 2024 at 8:01am   4 Most recent comment from Stefan Petrov:You are most welcome, Nicola!Should you have any other questions or issues, feel free to reach out to us and we will kindly assist.Have a nice day! Joshua Jia How do I have text notifications about new customer appointments only go out to the employee in the appointment and not every employee?Closed   Amelia   Updated May 1, 2024 at 7:59am   2 Most recent comment from Stefan Petrov:Hello Joshua,Thanks for reaching out to us.By default, only the employee who is assigned to a particular service will get an email regarding the booking, as well as the customer who is booking an appo ... Dante Error In DisplayClosed   wpDataTables   Updated April 30, 2024 at 5:55pm   7 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Daniel FUNCIONALIDADES AMELIAClosed Pre-purchase questions for Amelia   Updated April 30, 2024 at 4:31pm   5 Most recent comment from Uroš Jovanović:Hello Jorge,I have responded to the other ticket you created.Please let me know if you have any other questions. Gerhard Reus Events FiltersClosed   Amelia   Updated April 30, 2024 at 4:31pm   4 Most recent comment from Uroš Jovanović:Hello Gerhard,Thank you for the update on this and for sharing the complete solution with us.Please let me know if you have any other questions.I will have this ticket closed now. salva Email notificationsClosed   Amelia   Updated April 30, 2024 at 4:19pm   6 Most recent comment from Uroš Jovanović:Hello Salva,You could set up SMTP with the "WP Mail SMTP" plugin and set the "WP Mail" as Mail service in Amelia.Please let me know if that works for you or not. FilippoM Assistance Request - Limiting Daily Booking Slots in Amelia PluginClosed   Amelia   Updated April 30, 2024 at 4:15pm   2 Most recent comment from Uroš Jovanović:Hello Filippo,Thank you for reaching out regarding your inquiry about limiting daily booking slots in the Amelia plugin. Currently, in Amelia, there are two types of limits available: limit per employ ... Joewad Front-end problematics for step-by-step booking formClosed   Amelia   Updated May 7, 2024 at 2:14pm   20 Most recent comment from Uroš Jovanović:Hello Joewad,Thank you very much for your patience.I can see what the issue is now, in Amelia, the language is French(Canada), whereas, on your website, the website is set to French (France), and thus ... Zach Header errorClosed   wpDataTables   Updated April 30, 2024 at 2:14pm   45 Most recent comment from Miloš Jovanović:Hi Zach,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Zeeshan I want to buy a Guest at your site (https://wpdatatables.com/)Closed Pre-purchase questions for Amelia   Updated May 4, 2024 at 3:00pm   2 Most recent comment from Uroš Jovanović:Hello Zeeshan,Thank you for your offer and for reaching out to us.At the moment, we are not interested, but please let us know if you have any questions about our plugins. Davide Email notification not sent for multiple purchasesClosed   Amelia   Updated April 30, 2024 at 1:36pm   6 Most recent comment from Stefan Petrov:Hello Davide,Yes, this is the issue that we encountered, just wanted to confirm. It should be working properly with the previous version, but certainly, this will be fixed with the next update. Brian Barzan Shortcode not showClosed   Amelia   Updated April 30, 2024 at 1:35pm   4 Most recent comment from Stefan Petrov:Hello Brian,Great, thanks for the feedback.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Olivier Laurendeau Stripe connect with AmeliaClosed Pre-purchase questions for Amelia   Updated April 30, 2024 at 12:43pm   2 Most recent comment from Uroš Jovanović:Hello Olivier,Thank you for reaching out to us.Our developers are currently working on this and it will be implemented in the near future.Please let me know if you have any other questions.