We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Saskia How can you see who used the couponClosed   Amelia   Updated March 4, 2025 at 7:19am   2 Most recent comment from Marko Davidović:Hello again, This time I'm afraid that I do not have good news unfortunately, currently this feature is not available in Amelia. There is no option to filter this and to check what customer has u ... Laurent New employee panelClosed   Amelia   Updated March 4, 2025 at 7:15am   5 Most recent comment from Marko Davidović:Hello again, We have tested this and we can not replicate the issue Make sure that you click to publish the form and you must purge the cache. Please make sure that cache is cleared if the issue appe ... Jameel Muhammad Dahiru Question on shortcodes for individual cells of a table.   wpDataTables   Updated March 3, 2025 at 5:43pm   5 Most recent comment from Jameel Muhammad Dahiru:[wpdatatable_cell table_id=9 row_id=1 column_key=recurrentexpenditure column_id=wdt_ID column_id_value=1 sort =1] When I use the above shortcode, I get the error message that the provided column_i ... Mario Hide columns Pre-purchase questions for wpDataTables   Updated March 3, 2025 at 3:33pm   1 Most recent comment from Mario:Hi, I am very interested in purchasing your wpdatatables plugin and would like to make sure before purchasing that your plugin is right for me! I want to import an excel or csv file and create a serie ... elias nasr shortcode not working in my websiteClosed   Amelia   Updated March 3, 2025 at 3:04pm   2 Most recent comment from Stefan Petrov:Hi Elias, Thanks for reaching out to us. These are not the correct shortcodes, you are using the wrong shortcodes and you are not inserting them correctly. Please take a look at this link for instruct ... Brooke Hanger Amelia RebrandedClosed   Amelia   Updated March 3, 2025 at 2:17pm   2 Most recent comment from Uroš Jovanović:Hello Brooke, Thank you for reaching out. Could you please clarify which add-on you're referring to? We do not have any Amelia add-ons, so I’d like to understand more about the charge you' ... Artem Aslanyan Custom CodeClosed   Amelia   Updated March 3, 2025 at 1:53pm   4 Most recent comment from Uroš Jovanović:Hello Artem, Thank you for the update on this. Our support does not fully provide customization solutions, but we can try to provide some basic CSS in situations like this. For manipulating the width ... Steffi not possible to filter for appointment status anymoreClosed   Amelia   Updated March 3, 2025 at 1:40pm   2 Most recent comment from Uroš Jovanović:Hi Steffi, Thank you for reaching out and letting us know about this issue. We’ve noted that the filtering for appointment status is not working properly after the latest Amelia release. This is a k ... Joseph Atherton Table locks up the browser page   wpDataTables   Updated March 3, 2025 at 1:39pm   1 Most recent comment from Joseph Atherton:The tables have started to malfunction. The tables appear for part of the screen but scrolling further down is whitespace (possibly because the browser has crashed).The page ht ... Latella Currents eventsClosed   Amelia   Updated March 3, 2025 at 11:39am   2 Most recent comment from Stefan Petrov:Hi Latella, Thanks for reaching out to us. There are two options, you either book the attendees manually from the backend or they book from the front end. It depends on the event itself, you can confi ... Gorast Cvetkovski Where do we report bugs?Closed   Amelia   Updated March 3, 2025 at 11:33am   2 Most recent comment from Stefan Petrov:Hi again Gorast, There isn't a dedicated section for bug reporting. You can share the exact use case and issue here, and our support team will try to reproduce it. If we're able to reproduce ... Magnoni Carlo Visualisation of the booking form at page load.Closed   Amelia   Updated March 3, 2025 at 11:26am   2 Most recent comment from Stefan Petrov:Hi Carlo, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. The booking form is not designed to show the timeslots like this, a cust ... Nael How to make the "filter part" disapear on the mobile viewClosed   Amelia   Updated March 3, 2025 at 11:24am   2 Most recent comment from Stefan Petrov:Hi Nael, Thanks for reaching out to us. You can hide the booking form using CSS code. If you can provide the URL of the webpage where the booking form is located, I can try to hide it with the necessa ... Marc Agraz API de WhatsApp para notificacionesClosed   Amelia   Updated March 3, 2025 at 10:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, what you are requesting is not currently possible. This is a custom development you are proposing, which is not built into Amelia by defau ... Kinia Handle Recurring Appointments PaymentClosed   Amelia   Updated March 3, 2025 at 10:22am   18 Most recent comment from Uroš Jovanović:Hello Kinia, Thank you for the clarification. You're right that if you enable both on-site and Stripe payment methods for a specific service, the payment link placeholder will still be rendered p ...