We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jon Basker Outlook Sync Existing appointmentsClosed   Amelia   Updated May 8, 2024 at 11:05am   8 Most recent comment from Stefan Petrov:Hello Jon,It wont resync, since you are just changing the appointment details. Rescheduling, canceling, or deleting the appointment needs to be done in Amelia. Suppose you reschedule the appointment ... Mayank Presales questionsClosed Pre-purchase questions for Amelia   Updated May 8, 2024 at 10:34am   2 Most recent comment from Uroš Jovanović:Hello Mayank,Thank you for reaching out to us.1. This will be implemented in the future, but there is no ETA on when it will be implemented.2. Yes, this is possible.3. This is also possible, and it&# ... Roger Step-by-Step Booking Form 2.0, Catalog Booking Form 2.0Closed   Amelia   Updated May 8, 2024 at 10:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We went on your site and we can see that reservations on 1 July are possibleService work hours depend on employee work hours so if for some employee these ... Miss c r white stripe issuesClosed Pre-purchase questions for Amelia   Updated May 8, 2024 at 10:11am   2 Most recent comment from Stefan Petrov:Hello Miss c r white,Thanks for reaching out to us. Can you please provide more information / details for better understanding of the issue? According to your message, what i understand is that the e ... Emily Boudwin Update TMS Account EmailClosed   Amelia   Updated May 8, 2024 at 10:01am   2 Most recent comment from Stefan Petrov:Hello Emily,Thanks for reaching out to us.The owner of the license needs to send us an email to [email protected] from the email which was used during the purchase of the plugin. The content sh ... Samuel Bauer WRONG TIME DISPLAYED - New Account PanelClosed   Amelia   Updated May 8, 2024 at 10:00am   6 Most recent comment from Stefan Petrov:Hi guys,Apologies for the delayed answer on this one. As Kasperski already mentioned, this is fixed with the latest update of Amelia 7.5.1 Make sure that you update and it should be working properly. Sofie De Cleene De Cleene Turncard for multiple bookingsClosed   Amelia   Updated May 8, 2024 at 9:52am   2 Most recent comment from Stefan Petrov:Hello Sofie,Thanks for reaching out to us. It looks like our "package" feature would be a good fit for this use case. There is no option to configure "cheaper the more turns you buy", but you can crea ... Peter Vukovic Booking reminder emails when using APIClosed   Amelia   Updated May 8, 2024 at 8:55am   5 Most recent comment from Uroš Jovanović:Hello Peter,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Kaperski Wrong time zone in customer panelClosed   Amelia   Updated May 8, 2024 at 7:48am   3 Most recent comment from Uroš Jovanović:Hello Kaperski,Glad to hear that hte issue has been resolved.I will have this ticket closed now. Karelia Carcasses Amelia's Message LogsClosed   Amelia   Updated May 8, 2024 at 7:38am   4 Most recent comment from Stefan Petrov:Hello Karelia,Sure, there is a plugin named phpMyadmin. This is one of the most used plugins for database management. You would need username and password for this, you can get that from the hosting p ... [email protected] Profile "occuped" and my calendar orders are inversedClosed   Amelia   Updated May 8, 2024 at 7:16am   2 Most recent comment from Stefan Petrov:Hello [email protected],Thanks for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside� ... Beatriz Worker’s configurationClosed   Amelia   Updated May 8, 2024 at 7:01am   2 Most recent comment from Stefan Petrov:Hello Beatriz,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page, � ... Clodagh Forte EventsClosed   Amelia   Updated May 8, 2024 at 6:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You need to create events that will last and be held on those 4 days. Create event set first date then click on add date and so on like this for exampleTh ... Nguyen Thi error encountered during the update to version 7.5.1.Closed   Amelia   Updated May 8, 2024 at 6:23am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Richard Hrubjak Remove Uppercase AccentsClosed   Amelia   Updated May 8, 2024 at 6:23am   5 Most recent comment from Marko Davidović:Hello again,We are glad to hear that you managed to set this up and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help y ...