We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Seyed Kianoosh emamzadeh ServiceClosed   Amelia   Updated May 8, 2024 at 6:17am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes. you can make all the bookings on the backend if you want you do not need to show Amelia on the front at all if you do not want this. And you can send ... Tom Cannot see booked appointmentsClosed   Amelia   Updated May 8, 2024 at 6:06am   11 Most recent comment from Marko Davidović:Hello again,You had as a customer in the customer section in Amelia as you can see in the screenshot. This employee could done this and made a mistake in a number of ways we can not say what it was o ... Brett Google MapsClosed   wpDataTables   Updated May 8, 2024 at 4:51am   2 Most recent comment from Miloš Jovanović:Hi Brett, Sorry to disappoint you, but at this time, we don't have any built-in integration with Google Maps and there is no way to use it to insert values in our tables. You can suggest it to o ... Martin No column width option in table-settings after trying option "fixed column"Closed   wpDataTables   Updated May 8, 2024 at 4:36am   2 Most recent comment from Miloš Jovanović:Hello, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3641808/ For future reference, please don't open multi ... Laurence Potter Plugin will not activateClosed   Master-Detail Tables for wpDataTables   Updated May 8, 2024 at 3:39am   2 Most recent comment from Miloš Jovanović:Hello,It is not possible to have wpDataTables updated to 6.5.2 because the current latest version is 6.3.2. as you can see on our changeLog https://wpdatatables.com/help/whats-new-changelog/.Since yo ... Rogério Issues with Payment IntegrationClosed   Amelia   Updated May 8, 2024 at 3:35am   2 Most recent comment from Uroš Jovanović:Hello RogérioThank you for your patience.I have responded to the other ticket that you created.Please check the response and we will continue with our discussion there. Alex Auto-refresh for chartClosed Pre-purchase questions for wpDataTables   Updated May 8, 2024 at 3:33am   2 Most recent comment from Miloš Jovanović:Hi Alex,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Gene Crawford Table SortingClosed   Formidable Forms integration for wpDataTables   Updated May 7, 2024 at 10:33pm   2 Most recent comment from Miloš Jovanović:Hi Gene,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Matthieu egloffe Filtering a table from google sheetClosed   wpDataTables   Updated May 7, 2024 at 10:02pm   2 Most recent comment from Miloš Jovanović:Hi Matt,Apologies for late replies today, thank you for your patience.Yes, we have a workaround for non-editable ( linked to a file source) tables, to restrict only showing the rows for the currentl ... Michael Design of the table tools (columns, print, export) on the front-endClosed   wpDataTables   Updated May 7, 2024 at 9:41pm   5 Most recent comment from Miloš Jovanović:Hi Michael,To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.I am ... Brett Dark Mode CSSClosed   Amelia   Updated May 7, 2024 at 3:27pm   2 Most recent comment from Uroš Jovanović:Hello Brett,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Jorge Leonardo Soto Pozo change disponibility time for an employeeClosed   Amelia   Updated May 7, 2024 at 2:59pm   4 Most recent comment from Uroš Jovanović:Hello Jorge,My apologies for the additional questions, can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Natascha Vantuykom view active packagesClosed   Amelia   Updated May 7, 2024 at 2:48pm   2 Most recent comment from Stefan Petrov:Hello Natascha,Thanks for reaching out to us. Unfortunately, you need to select a date, at least once, since Amelia will remember the selection and each time you get back to this window, it will show ... Jiří Skorpion Hovorka event time displayClosed   Amelia   Updated May 7, 2024 at 2:36pm   2 Most recent comment from Uroš Jovanović:Hello Jiří,Thank you for reaching out to us.The time of the events is indeed visible on the booking form can you please let me know where you would like to display the time?Looking forward to your ... Jiří Skorpion Hovorka akceClosed   Amelia   Updated May 7, 2024 at 2:34pm   2 Most recent comment from Uroš Jovanović:Hello Jiří,Thank you for reaching out to us.At the moment, the only option is the one that you mentioned.We will definitely include other options in the future, but there is no ETA on this.Please l ...