We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ahmed upgrade to lifetimeClosed Pre-purchase questions for wpDataTables   Updated May 22, 2024 at 3:41pm   2 Most recent comment from Miloš Jovanović:Hello,Directly upgrading to Lifetime licenses is not possible, but we can help you do this easily.You can acquire a new license and receive a partial refund for the previous licence.  You would need ... Mary Interested in Guest posts/Ads on your site:Closed Pre-purchase questions for Amelia   Updated May 22, 2024 at 2:55pm   2 Most recent comment from Stefan Petrov:Hello Mary,Thanks for reaching out to us. Please, reach out to this email [email protected] and my colleague will provide an answer.If you have any questions regarding Amelia, feel free to ask. Julien technical issueClosed   Amelia   Updated May 22, 2024 at 1:02pm   10 Most recent comment from Stefan Petrov:Hello Julien,Yes, there is this option in Buddyboss, but i just wanted to explain the whole process. Thanks for letting me know. Should you have any other questions or issues, feel free to reach out t ... Alexander WhatsApp "cart purchase" notificationClosed   Amelia   Updated May 22, 2024 at 12:26pm   4 Most recent comment from Stefan Petrov:Hello Alexander,Apologies for the delayed answer. After troubleshooting we have identified this issue as a bug. QA team and developers are working on further troubleshooting, but this will be fixed in ... Robin Resynch Amelia calendar with outlook calendarClosed   Amelia   Updated May 22, 2024 at 11:53am   2 Most recent comment from Uroš Jovanović:Hello Robin,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Bharat Need helpClosed   Amelia   Updated May 22, 2024 at 11:51am   2 Most recent comment from Uroš Jovanović:Hello Bharat,Thank you for reaching out to us.The capacity of a package is based on the capacity of the specific service that is included in that package and thus you will have to change the capacity ... Rodrigo Faster booking on backendClosed   Amelia   Updated May 22, 2024 at 11:48am   2 Most recent comment from Uroš Jovanović:Hello Rodrigo,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Petr Langr Overlapping ServicesClosed   Amelia   Updated May 22, 2024 at 11:38am   8 Most recent comment from Uroš Jovanović:Hello Petr,Here is how to update the Amelia plugin to a new version.Updating the plugin to the latest versionIt will be released in the next 2-3 weeks as there is no exact timetable.Please let me know ... Francesca Kendall Double BookingClosed   Amelia   Updated May 22, 2024 at 11:14am   5 Most recent comment from Uroš Jovanović:Hello Francesca,Thank you for the update on this.Please test this out now and let me know if it works or not.Looking forward to your reply. Nzenga Edjidjimo Pro version is missing optionsClosed   Amelia   Updated May 22, 2024 at 8:16am   2 Most recent comment from Stefan Petrov:Hello Nzenga,Thanks for reaching out to us. Please, make sure that you install the Pro version of the license in the Plugins section and also activate the license by entering the purchase code in Ac ... João Lopes BookingClosed   Amelia   Updated May 22, 2024 at 7:44am   10 Most recent comment from Stefan Petrov:Hello João,That's awesome! Thanks for the feedback.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Mikey Bell Remaining Balance Collection for EventsClosed   Amelia   Updated May 22, 2024 at 7:37am   2 Most recent comment from Stefan Petrov:Hello Mikey,Thanks for reaching out to us. While you can configure the deposit option, every time a customer chooses to pay a deposit in front, the rest of each payment will be always collected "on si ... Roman Customizing Event List Booking Form 2.0Closed   Amelia   Updated May 21, 2024 at 2:43pm   2 Most recent comment from Uroš Jovanović:Hello Roman,Glad to hear that the issue has been resolved.I will have this ticket closed now. Karelia Carcasses Whatsapp notification does not workClosed   Amelia   Updated May 21, 2024 at 2:16pm   6 Most recent comment from Uroš Jovanović:Hello Karelia,Thank you for that.Please test it out now and let me know if it works or not.Looking forward to your reply. Abi Closing event bookingsClosed   Amelia   Updated May 21, 2024 at 12:35pm   6 Most recent comment from Stefan Petrov:Hello Abi,I see that my colleague is already troubleshooting this issue with the developers. It may take a while, but my colleague will provide an answer as soon as possible.Thank you again for your p ...