Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hi!
We have a website to book a service where we want to limit the number of bookings to a maximum of 9 per user per month.
To do this, we have configured the system as follows:
Number of appointments: 9
Time frame: Month
Time period: 1
Time Period calculated: Appointment date and time.
Although ideally the system would allow limiting this by calendar month, we know that this is not (yet) possible. What we do then is that the user cannot book more than 9 appointments every 30 days from the day of the appointment.
We have a case where a user has 9 bookings in one month and another 9 bookings in the next month.
It is happening that when he tries to reschedule an appointment of the first month, the system is returning the message "Time slot is not available" when it should not since the same appointments are still kept, only the time is changed. It is true that from that appointment he is trying to reschedule to the last appointment he has scheduled, there are more than 9.
What are we doing wrong?
Hi!
If instead of limiting the number of appointees to 9, I limit it to 10, the system will let me reschedule the appointment.
Could it be that by internal operation of Amelia, when you make a reschedule what it does internally is "a new appointment" and then a deletion of the original one? That would explain why in the "new appointment" step the error is due to the limitation. Because I can't explain why this error is shown when the number of appointments remains the same, only the time of one of them is changed.
¿Could you please help us?
Thank you!
Hello Gonzalo,
Thanks for reaching out to us and apologies for the delayed answer.
As far as i understand, this is happening in the customer panel when a customer tries to reschedule the appointment?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
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Hello Gonzalo,
Thanks for the access. So i can see that the customer "Gonzalo Montequi" does have some appointments in July, but whatever appointment i try to reschedule, i don't see any issues there. It does let me reschedule for any time, perhaps you can give me more details about which appointment and time you've tried to reschedule? Also, in service settings, i see that the number of appointments is set to 4, not 9 as you previously mentioned.
Kind Regards,
Stefan Petrov
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Gonzalo,
Thanks for the additional information. Please, let me troubleshoot further and i will let you know as soon as i have more information.
Thank you for your patience and understanding.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables