As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Mireia date & time not chargingClosed   Amelia   Updated June 26, 2024 at 7:10am   4 Most recent comment from Marko Davidović:Hello again,We have a solution for this. Go to settings activations and turn off load entities on page load and purge the cache and after that al should be fine.Should you have any further inquiries, ... Anders Skov Westermann Account statement?Closed   Amelia   Updated June 27, 2024 at 11:19am   3 Most recent comment from Marko Davidović:Hello there,We just got the feedback from our colleagues and they have told us that there is no such transaction in our system so this did not came from us. Please reach out to you bank so that they c ... Szabolcs Fekete Existing email problem with userClosed   Amelia   Updated June 26, 2024 at 5:39am   8 Most recent comment from Marko Davidović:Hello again,No worries we are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help y ... keerthiseelan subscription is available for subdomainClosed Pre-purchase questions for wpDataTables   Updated June 25, 2024 at 6:52pm   2 Most recent comment from Miloš Jovanović:Hi keerthiseelan,Yes, each of our licences has unlimited number of sub-domains for activation.You can also easily switch the activation to another domain, if needed.- If you need to switch domains at ... Steven Ryals TrustServerCertificateClosed   wpDataTables   Updated June 25, 2024 at 6:09pm   3 Most recent comment from Miloš Jovanović:Hi Steven,Thank you for this feedback.Yes, that edit is needed when you use a specific external DB Connection configuration;We had a couple of users who requested us to add this improvement to the Pl ... Hristo Bulgarian Lev Currency PaypalClosed   Amelia   Updated June 27, 2024 at 9:37am   7 Most recent comment from Uroš Jovanović:Hello Hristo,We will have this checked with PayPal as we are simply transferring payment data to PayPal and this is outside of our scope.In the meantime, you can change the currency to some other lik ... Kimberli back end paymentClosed   Amelia   Updated June 25, 2024 at 4:06pm   6 Most recent comment from Uroš Jovanović:Hello Kimberli,Thanks for that.I will have this ticket closed now. Jessica Whitehouse RefundClosed   Amelia   Updated June 25, 2024 at 2:11pm   2 Most recent comment from Stefan Petrov:Hello Jessica,Thanks for reaching out to us. No problem at all, you can purchase a standard license and provide both purchase codes here. I will forward them to the management, and they will proceed w ... Stephen Booth Day ticketsClosed   Amelia   Updated June 25, 2024 at 1:45pm   2 Most recent comment from Stefan Petrov:Hello Stephen,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. Something similar would be possible with events feature. You can cre ... Mark McCormack Can you create automated alerts based on a calculation?Closed Pre-purchase questions for wpDataTables   Updated June 25, 2024 at 1:11pm   2 Most recent comment from Miloš Jovanović:Hi Mark,Firstly, thank you for the kind words about the Plugin.I am sorry to disappoint you, but we do not have any built-in/'out of the box' way to send notifications such as Emails or si ... jelle configurationClosed Pre-purchase questions for Amelia   Updated June 25, 2024 at 11:54am   2 Most recent comment from Uroš Jovanović:Hello Jelle,Thank you for your interest in using Amelia for your business. I understand your concern regarding the scheduling for paintball activities and ensuring that the same field is not double-bo ... Roland Color picker errorClosed   Amelia   Updated June 25, 2024 at 11:51am   4 Most recent comment from Uroš Jovanović:Hello Roland,Yes, you are right.We have noted this issue and our developers will have this resolved in the future.In the meantime, please let me know if you have any other questions. Felicia Westerlund Customize IssueClosed   Amelia   Updated June 25, 2024 at 11:19am   7 Most recent comment from Marko Davidović:Hello again,My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our future customers. ... Jessica Whitehouse Brought Wrong Plug inClosed   Amelia   Updated June 25, 2024 at 11:04am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, the standard option has online payments as for upgrade it would be best if you ask for a refund since the sales and promotions do not apply to renewa ... Santiago Celorio Galan Recurring sessions not working after updateClosed   Amelia   Updated June 25, 2024 at 10:53am   7 Most recent comment from Uroš Jovanović:Hello Santiago,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ...