We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alexis Roman free plan trialClosed Pre-purchase questions for Amelia   Updated July 8, 2024 at 8:41am   2 Most recent comment from Stefan Petrov:Hi Alexis,Thanks for reaching out to us. The free version has some limitations so you will not be able to full test all the options.  We recommend checking out our full version. We offer 15 day money ... Promsy Célia Problem with depositClosed   Amelia   Updated July 8, 2024 at 8:17am   4 Most recent comment from Stefan Petrov:Hi,The deposit option is not mandatory, while the payment option must be enabled (at least "on site"). Since you are using the online payment method, the whole amount will be requested automatically.� ... AJ Vargas Events are not showing on a new page.Closed   Amelia   Updated July 8, 2024 at 8:02am   4 Most recent comment from Stefan Petrov:Hi AJ,It's pretty simple, you just need to provide the WP admin credentials (username and password) along with the URL of the page, so I can log in to take a better look.  Ronald Marcelo CalendarioClosed   Amelia   Updated July 8, 2024 at 7:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. I ... pmtd The number of people cannot be displayed in the "Taking anyone with you" step.Closed   Amelia   Updated July 8, 2024 at 6:52am   4 Most recent comment from Uroš Jovanović:Hello,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Ame ... Tolga Altas Do not display "Paid" when making on-site payments for eventsClosed   Amelia   Updated July 8, 2024 at 5:54am   2 Most recent comment from Marko Davidović:Will do.Best regards.  Paul Overlapping/Spanning BreaksClosed   Amelia   Updated July 8, 2024 at 5:10am   4 Most recent comment from Marko Davidović:Hello again, You can not since the time interval is cut. The 7 hours must be set in one straight time interval. This is the time length of the appointment and if you cut in in half you can not offer i ... Audrey Mertens Replace an employé by another without losing his appointements plannedClosed   Amelia   Updated July 8, 2024 at 5:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to create a new employee and set his work hours then you will need to manually reassign all of the appointments of that employee. You need to ed ... solo Are there any additional costs after we buy Amelia Pro for the WhatsApp feature?Closed   Amelia   Updated July 8, 2024 at 5:09am   4 Most recent comment from Marko Davidović:Hello again, I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send us some screenshots or a short on ... Steven Gauerke MultisiteClosed   Amelia   Updated July 8, 2024 at 5:08am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia works well in multisite environment. If your subsites are subdomains from the main domain, then you can use 1 domain license. If each subsite has ... Jason Amelia Manager and LocationClosed   Amelia   Updated July 8, 2024 at 5:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. No, unfortunately, currently this feature is not available in Amelia. The manager has the same permissions as the admin except that they can not delete a ... Jérémy FELIX grid calendarClosed Pre-purchase questions for Amelia   Updated July 8, 2024 at 5:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. No, I'm afraid this is not available in the Lite version and we do not have plans to implement this in the lite version.  You can buy our license a ... Akshay Can't clear date filter on eventsClosed   Amelia   Updated July 8, 2024 at 5:05am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. At this time you need to choose time range this is how it works. In light of this, we e ... Lawrence Sutton Stripe ConnectClosed   Amelia   Updated July 6, 2024 at 4:51pm   5 Most recent comment from Nael:Hello Lawrence Sutton, It's okay now, they have an integration with stripe connect ;) https://wpamelia.com/stripe-connect/ Mark Ballard shortcodeClosed   wpDataTables   Updated July 5, 2024 at 8:17pm   5 Most recent comment from Miloš Jovanović:Hi Mark,That is awesome, thank you so much for sharing this solution with us.I will pass it to our developers and we will discuss it with our management what might be the best way to post this somew ...