It´s been a couple of months that Amelia is not sending e-mails properly anymore. It has started maybe in April or May this year. I´d like to know the possible solutions for that, since I didn´t do any changes in the configurations. Thanks in advance.
An issue with email notifications could be caused by several reasons:
Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
Your website has a PHP version of less than 7.
The credentials are not correct.
There's something else blocking the notifications from being sent.
If you're using Gmail, please check out this article for detailed setup instructions.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
It´s been a couple of months that Amelia is not sending e-mails properly anymore. It has started maybe in April or May this year. I´d like to know the possible solutions for that, since I didn´t do any changes in the configurations. Thanks in advance.
Hi Danilo,
Thanks for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
Kind Regards,
Stefan Petrov
[email protected]
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