We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

solo how integrati amelia whatsapp in 2024Closed   Amelia   Updated July 4, 2024 at 7:46am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can find our documentation regarding WhatsApp on this link https://wpamelia.com/whatsapp-notifications/.Should you have any further inquiries, we kin ... Lee Strayer Google Calendar SyncClosed   Amelia   Updated July 4, 2024 at 7:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Not sure what you are asking exactly but we will explain how Amelia works and what are here possibilities.You can connect 1 Google calendar and 1 Outlook ... Trimi Redirect URLClosed Pre-purchase questions for Amelia   Updated July 4, 2024 at 7:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ... Pawel Form stepsClosed   Amelia   Updated July 4, 2024 at 6:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not available in Amelia. First, you can not achieve I'm afraid. The steps on the booking form can not be re ... alfonzo rafael velazco franco problemas con la agendaClosed   Amelia   Updated July 4, 2024 at 6:02am   6 Most recent comment from Marko Davidović:Hello again,We will gladly take a look but you have to tell which employee has this issue and for what days? We can not check this by heart for all of them. Please give a little more information and c ... Stanislavs Could not create a table(error)Closed   wpDataTables   Updated July 3, 2024 at 9:36pm   2 Most recent comment from Miloš Jovanović:Hi Stanislavs,I can see from your screenshot, this seems to be a very old wpDatatables version, looking at the interface, buttons and so on...Can you please check in your Plugins List, what is the v ... karam turki i purchase standard subscription but it is not activatedClosed   wpDataTables   Updated July 3, 2024 at 9:05pm   2 Most recent comment from Miloš Jovanović:Hello,The Folders Feature is not included in the Standard licence - it is only available in our Pro and Developer licences, as we pointed out in the Documentation.You can compare all the features bet ... Svjatoslav Semjonov Calendar work featuresClosed Pre-purchase questions for Amelia   Updated July 3, 2024 at 8:58pm   4 Most recent comment from Miloš Jovanović:Hello arthata,This ticket has been closed at 2022 and we do not understand your post.If you need any assistance by our Support, please open a new ticket from your own Ticksy Account, try to elaborate ... Edighoffer LanguageClosed   wpDataTables   Updated July 3, 2024 at 6:09pm   4 Most recent comment from Miloš Jovanović:Hi David,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.   I wanted to a ... Craig Ballard WPRocket & JavaScript FilesClosed   Amelia   Updated July 3, 2024 at 2:46pm   2 Most recent comment from Uroš Jovanović:Hello Craig,Thank you for reaching out to us.For WP Rocket, you have enabled these JS optimizations, which have a negative effect on our New Step Form, which is based on Vue 3 Framework, the booking f ... Pascal DUMAS Delete slots already occupied not workClosed   Amelia   Updated July 3, 2024 at 2:44pm   2 Most recent comment from Uroš Jovanović:Hello Pascal,Thank you for reaching out to us.Events from Google Calendar will not be displayed in Amelia but busy events from Google Calendar will block time slots in Amelia. For that purpose, plea ... Daniela Barros Fonseca supportClosed   Amelia   Updated July 3, 2024 at 2:44pm   4 Most recent comment from Stefan Petrov:Hi Daniela,Looks like there are some issues when accessing your website. I'm seeing this issue Perhaps, the country where we are located is whitelisted? We are located in Serbia, so you might wa ... Astrid De Deyne New clients can't bookClosed   Amelia   Updated July 3, 2024 at 2:31pm   3 Most recent comment from Uroš Jovanović:Hello Astrid,Thank you for reaching ut to us.Glad to hear that the issue has been resolved.I will have this ticket closed now. Yamato Amelia ignores Extras if a user deselects a dateClosed   Amelia   Updated July 3, 2024 at 2:30pm   5 Most recent comment from Stefan Petrov:Hi Yamato,Great to hear that! Thanks for the feedback.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Andzelika Dublicate Appontments and Packages Purchased with WoocommerceClosed   Amelia   Updated July 3, 2024 at 2:07pm   16 Most recent comment from Uroš Jovanović:Hello Andzelika,Glad to hear that it works fine now.I will have this ticket closed now.