As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Julien Wrong Panel in Amelia Profile SettingsClosed   Amelia   Updated July 8, 2024 at 9:22am   4 Most recent comment from Uroš Jovanović:Hello Julien,Thank you for the credentials.We have noted this issue and passed it to or developers to have it resolved.In the meantime, please let me know if you have any other questions. Bouke Koning Selling couponsClosed Pre-purchase questions for Amelia   Updated July 8, 2024 at 9:21am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently this feature is not available in Amelia. We don't have gift vouchers but we have an option for creating discount codes. Thes ... Alexis Roman free plan trialClosed Pre-purchase questions for Amelia   Updated July 8, 2024 at 8:41am   2 Most recent comment from Stefan Petrov:Hi Alexis,Thanks for reaching out to us. The free version has some limitations so you will not be able to full test all the options.  We recommend checking out our full version. We offer 15 day money ... Promsy Célia Problem with depositClosed   Amelia   Updated July 8, 2024 at 8:17am   4 Most recent comment from Stefan Petrov:Hi,The deposit option is not mandatory, while the payment option must be enabled (at least "on site"). Since you are using the online payment method, the whole amount will be requested automatically.� ... AJ Vargas Events are not showing on a new page.Closed   Amelia   Updated July 8, 2024 at 8:02am   4 Most recent comment from Stefan Petrov:Hi AJ,It's pretty simple, you just need to provide the WP admin credentials (username and password) along with the URL of the page, so I can log in to take a better look.  Ronald Marcelo CalendarioClosed   Amelia   Updated July 8, 2024 at 7:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. I ... pmtd The number of people cannot be displayed in the "Taking anyone with you" step.Closed   Amelia   Updated July 8, 2024 at 6:52am   4 Most recent comment from Uroš Jovanović:Hello,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Ame ... Tolga Altas Do not display "Paid" when making on-site payments for eventsClosed   Amelia   Updated July 8, 2024 at 5:54am   2 Most recent comment from Marko Davidović:Will do.Best regards.  Paul Overlapping/Spanning BreaksClosed   Amelia   Updated July 8, 2024 at 5:10am   4 Most recent comment from Marko Davidović:Hello again, You can not since the time interval is cut. The 7 hours must be set in one straight time interval. This is the time length of the appointment and if you cut in in half you can not offer i ... Audrey Mertens Replace an employé by another without losing his appointements plannedClosed   Amelia   Updated July 8, 2024 at 5:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to create a new employee and set his work hours then you will need to manually reassign all of the appointments of that employee. You need to ed ... solo Are there any additional costs after we buy Amelia Pro for the WhatsApp feature?Closed   Amelia   Updated July 8, 2024 at 5:09am   4 Most recent comment from Marko Davidović:Hello again, I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send us some screenshots or a short on ... Steven Gauerke MultisiteClosed   Amelia   Updated July 8, 2024 at 5:08am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia works well in multisite environment. If your subsites are subdomains from the main domain, then you can use 1 domain license. If each subsite has ... Jason Amelia Manager and LocationClosed   Amelia   Updated July 8, 2024 at 5:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. No, unfortunately, currently this feature is not available in Amelia. The manager has the same permissions as the admin except that they can not delete a ... Jérémy FELIX grid calendarClosed Pre-purchase questions for Amelia   Updated July 8, 2024 at 5:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. No, I'm afraid this is not available in the Lite version and we do not have plans to implement this in the lite version.  You can buy our license a ... Akshay Can't clear date filter on eventsClosed   Amelia   Updated July 8, 2024 at 5:05am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. At this time you need to choose time range this is how it works. In light of this, we e ...