We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

fatmir Mestani upgrad to proClosed   Amelia   Updated July 10, 2024 at 7:22am   4 Most recent comment from Stefan Petrov:Hi fatmir,It's an easy process, you won't lose any data (unless if you check that you want to delete the data). Just make sure that the option "Delete Amelia content" in Activation settings ... Elise PolyfillClosed   Amelia   Updated July 10, 2024 at 7:02am   2 Most recent comment from Stefan Petrov:Hi Elise,Thanks for reaching out to us. This has been fixed in Amelia 7.6.2Please update to the latest version and it should be working properly.  Alexis Roman delete 1st part of booking processClosed   Amelia   Updated July 10, 2024 at 6:39am   4 Most recent comment from Marko Davidović:Hello again,You can set a preselect shortcode and skip the choose category section like thisIf you are using Divi then there is a bug and you can not use this option at this time until the bug i resol ... Kathrine Johnson Payment link not generating in emailClosed   Amelia   Updated July 10, 2024 at 6:31am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.For this you need to use the payment link option you can read more about it on this link https://wpamelia.com/configuring-payments/#payment-from-link in ... IC Concept Best setup for booking of location for eventClosed   Amelia   Updated July 10, 2024 at 5:28am   23 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will g ... Vincent amelia dont loadClosed   Amelia   Updated July 10, 2024 at 5:14am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and ... lucas Syncing issueClosed   wpDataTables   Updated July 9, 2024 at 9:00pm   2 Most recent comment from Miloš Jovanović:Hi lucas,If you wish to use this as numeric data in our Plugin - for example, in Charts as numeric series;You will need to remove any symbols and just have pure numbers in the source. But later you c ... sonalika RefundClosed   Amelia   Updated July 9, 2024 at 12:27pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not available in Amelia. Refund is done on the side of that payment getaway so you can track the progress there. ... Adam Helman Automatic License ActivationClosed   Amelia   Updated July 9, 2024 at 12:20pm   4 Most recent comment from Stefan Petrov:Hi Adam,Thanks for the information. Since it hasn't been requested previously, we haven't thought about implementing this yet. But, as you already saw, with more upvotes the feature will mo ... Mona Only showing Services from 1 CategoryClosed   Amelia   Updated July 9, 2024 at 9:28am   15 Most recent comment from Marko Davidović:Hello again,Not at all what matters is that all is working fine. We wish you all the best and hope you have a wonderful day ahead.  Mona Not able to view any service from one of the employeesClosed   Amelia   Updated July 9, 2024 at 9:05am   4 Most recent comment from Stefan Petrov:Hi Mona,Thanks for reaching out to us and for providing feedback. Just wanted to inform you to double-check the user you've used to log in, but you've managed to find the solution.Looking fo ... Pascal Correa Cancelar reserva no pagadaClosed   Amelia   Updated July 9, 2024 at 8:03am   2 Most recent comment from Stefan Petrov:Hi Pascal,Thanks for reaching out to us. The reservation/appointment can't be automatically canceled, you would either need to cancel it as an admin, through the backend, or as a customer, throug ... George Bell 409 error and zoom issueClosed   Amelia   Updated July 9, 2024 at 8:01am   3 Most recent comment from Stefan Petrov:Hi Bob,Thanks for reaching out to us. Great to see that you were able to find the solution!Should you have any other questions or issues, feel free to reach out to us and we will kindly assist.Have a ... Nael How to decide who pay the Stripe's fees for Stripe Connect ?Closed   Amelia   Updated July 9, 2024 at 7:03am   2 Most recent comment from Stefan Petrov:Hi Nael,Thanks for reaching out to us. Unfortunatelly, currently, there is no option to change this, but it would be a great idea. Please feel free to search through our feature suggestion page,   ... Cesar contraseña para clientesClosed   Amelia   Updated July 9, 2024 at 7:00am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.It does not work like that. They need to book an appointment and then you add a placeholder and then they can sett a pass to log in.So you need to add a c ...