We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Samuel Bauer Change customer data on frontendClosed   Amelia   Updated July 5, 2024 at 7:23am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Not sure what you want to achieve but most likely this is not possible since Amelia roles admin, manager are meant to use Amelia on the backend but front ... John Griner WooCommerce and ZoomClosed   Amelia   Updated July 5, 2024 at 6:57am   2 Most recent comment from Stefan Petrov:Hi John,Thanks for reaching out to us. Well, the Zoom links should be rendered, as long as there is a successful integration, no matter what payment method you choose. That being said, it should work ... Marcio Vieyra Display booked Services on Front EndClosed   Amelia   Updated July 5, 2024 at 6:42am   6 Most recent comment from Stefan Petrov:Hi Marcio,You are welcome. I'm glad that I could help.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Paul Swaak repeated bookingsClosed   Amelia   Updated July 5, 2024 at 6:34am   11 Most recent comment from Marko Davidović:Hello again,Unfortunately, we can not give an eta but we will try to release it as soon as possible. As soon as it is ready it will be released.Should you have any further inquiries, we kindly request ... Max Jan Heinrich Page Speed with Wp Amelia and Wp RocketClosed   Amelia   Updated July 5, 2024 at 6:01am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Speed of Amelia does not depend on us but on your hosting package. There is not much that we can do since as we mentioned Amelia is not SaaS so the speed ... Antonio AppuntementiClosed Pre-purchase questions for Amelia   Updated July 5, 2024 at 5:45am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, with our Pro license you can use packages of services option you can read more about it on this link https://wpamelia.com/packages/ and we also hav ... Nicholas Remove 1 x person from summaryClosed   Amelia   Updated July 5, 2024 at 5:33am   6 Most recent comment from Marko Davidović:Hello again,My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our future customers. ... Pascal Correa Automatización de email solo para reservas recurrentes.Closed   Amelia   Updated July 4, 2024 at 3:33pm   2 Most recent comment from Uroš Jovanović:Hello Pascal,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Alicia Remote LocationsClosed   Amelia   Updated July 4, 2024 at 3:29pm   2 Most recent comment from Uroš Jovanović:Hello Alicia,We checked with our developers and there is nothing wrong with Amelia despite WordFence showing warnings. That line of code is turned on if the "Enable usage for older IE browsers" settin ... Sean Callanan Can we hide the number of event attendees?Closed   Amelia   Updated July 4, 2024 at 3:28pm   2 Most recent comment from Uroš Jovanović:Hello Sean,Thank you for reaching out to us.Feel free to use the following CSS and let me know if that works for you or not: .amelia-app-booking #amelia-booking-wrap #am-event-calendar-page.am-wrap .a ... Mo Pro LicenseClosed   Amelia   Updated July 4, 2024 at 3:25pm   2 Most recent comment from Uroš Jovanović:Hello Mo,Thank you for reaching out to us.For that purpose, you will have to download the Pro version of the plugin that you can find on the TMS store. After that, install it on your website, clear t ... Odin Urgent: Security Vulnerability in Amelia Booking Plugin Involving Polyfill.ioClosed   Amelia   Updated July 4, 2024 at 1:50pm   4 Most recent comment from Stefan Petrov:You are welcome, Odin.Please, let us know if you have any other questions or issues.Kind regards. Andreas Melcher Package bookings are not displayed after updateClosed   Amelia   Updated July 4, 2024 at 1:41pm   6 Most recent comment from Stefan Petrov:Hi Andreas,There is no need to thank me, nothing has changed actually, I've just tested the bookingThis is not a request, but more like information/consideration.There are a few places with revie ... Matthew Change time intervalsClosed   Amelia   Updated July 4, 2024 at 12:59pm   2 Most recent comment from Uroš Jovanović:Hello Matthew,Thank you for reaching out to us.The duration depends on the Default Time Slot step which is configured in General Settings of Amelia.  The duration you want to set needs to be div ... Gerald Amelia step bookingClosed   Amelia   Updated July 4, 2024 at 12:53pm   2 Most recent comment from Uroš Jovanović:Hello Gerald,Thank you for reaching out to us.This happens either if you disabled the sidebar on the Amelia/Customize page or if the container is not wide enough and thus the sidebar is automatically ...