As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Lukasz google sheetClosed   wpDataTables   Updated July 12, 2024 at 9:09am   4 Most recent comment from Miloš Jovanović:Hi Lukasz,No problem at all, we can completely understand.Working with WordPress in general and so many Plugins and options can sometimes be very stressful in a specific situation. I am delighted to ... Yuki General InquiryClosed   Amelia   Updated July 12, 2024 at 7:35am   6 Most recent comment from Marko Davidović:Hello again,This Is so that you can set custom capacity and custom price for each employee. Si general capacity is 50 but you can set that for that emplyoee is 100 for example and that the price is d ... Alex LE BRAS Availability of pro optionsClosed   Amelia   Updated July 12, 2024 at 7:30am   2 Most recent comment from Stefan Petrov:Hi Alex,Thanks for reaching out to us.You need to remove the previous version from the Plugin section, install the Pro version, and then enter the purchase code in the Activation setting. Amelia will ... Edward Avalos error create custom fieldsClosed   Amelia   Updated July 12, 2024 at 7:07am   12 Most recent comment from Stefan Petrov:Hi Edward,It could be made with the code, but apparently, there is an issue with the custom fields not creating properly. You can create a staging site and send it with the credentials so I can log in ... Orlene Moulinas price confiurationClosed Pre-purchase questions for Amelia   Updated July 12, 2024 at 1:48pm   3 Most recent comment from Miloš Jovanović:Hi Orlene,Here is how you can configure having different pricing for specific times of the day for the same service.A workaround is to create one or more additional duplicate employees, then assign t ... Carlos Problem with checkoutClosed   Amelia   Updated July 11, 2024 at 2:02pm   10 Most recent comment from Uroš Jovanović:Hello Carlos,Looking forward to your reply. Jaap Bijl CustomersClosed   Amelia   Updated July 11, 2024 at 2:02pm   4 Most recent comment from Uroš Jovanović:Hello Jaap,I understand your point, but please note that there are plenty of feature requests each day, and we work on releasing updates as frequently as possible to ensure that most of the features ... Rio Praditia My Pro License Not WorkingClosed   Amelia   Updated July 11, 2024 at 1:19pm   4 Most recent comment from Uroš Jovanović:Hello Rio,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Robert Pothier Events vs ServicesClosed   Amelia   Updated July 11, 2024 at 1:03pm   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out and sharing your concerns. I understand the confusion around setting up online consultations as services within Amelia. Here are some clarifications and suggestions t ... carolina martini error with the booking timesClosed   Amelia   Updated July 11, 2024 at 12:17pm   3 Most recent comment from Uroš Jovanović:Hello Carolina,Glad to hear that the issue has been resolved.I will have this ticket closed now. Martin UpgradeClosed   Amelia   Updated July 11, 2024 at 11:17am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are sorry that you feel that way and we do not understand what the issue is, the last ticket you had was from March 25 and you received an answer to yo ... Missy changing booking calendar from time slots to nightly ratesClosed   Amelia   Updated July 11, 2024 at 10:20am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.At the moment, the maximum appointment duration is 24 hours.Please let me know if you have any other questions. Paula Hide country code for phone numberClosed   Amelia   Updated July 11, 2024 at 10:15am   4 Most recent comment from Uroš Jovanović:Hell Paula,Please try the following CSS as well and let me know if it works or not: .maz-flag{    display:none !important;}Looking forward to your reply. Joe Summerfield Events Capacity/BookingsClosed   Amelia   Updated July 11, 2024 at 10:11am   9 Most recent comment from Uroš Jovanović:Hello Joe,We will soon release new calendar event form and thus you do not have to worry about the form being outdated.Please let me know if you have any other questions. Kuanysh Astana Service durationClosed   Amelia   Updated July 11, 2024 at 9:58am   8 Most recent comment from Stefan Petrov:Hi Kuanysh Astana,Unfortunatelly no, since as explained, if the service is assigned to multiple employees, all changes will be visible for all employees since they are related to each other. For exam ...