We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Robert Staddon How to Charge a Different Price for Prime Hours?Closed   Amelia   Updated July 3, 2024 at 2:05pm   2 Most recent comment from Uroš Jovanović:Hello Robert,Thank you for reaching out to us.You can create different employees and set different working hours/prices per service to have this configured.Please let me know if you need further assi ... lor begent RefundClosed   Amelia   Updated July 3, 2024 at 12:48pm   4 Most recent comment from Uroš Jovanović:Hello,Thank you for clearing that up.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund ... Erica Weekend dates are blocked by default. How to unblock them?Closed Pre-purchase questions for Amelia   Updated July 3, 2024 at 12:12pm   2 Most recent comment from Stefan Petrov:Hi Erica,Thanks for reaching out to us. This is because the lite version has some limitations. You are not able to edit the employees in the Lite version and the timeslots availability depends on the ... Andrés Control panelClosed Pre-purchase questions for Amelia   Updated July 3, 2024 at 11:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.No there is not this would be agency feature of some sort. With Pro 5 you get 5 separate licenses that can be installed and monitored on 5 separate sites. ... Shauna Foley Adding new servicesClosed   Amelia   Updated July 3, 2024 at 11:47am   2 Most recent comment from Stefan Petrov:Hi Shauna,Thanks for reaching out to us. All existing packages need to be edited if you have added new services. If a customer already purchased a package before you've created a service, he will ... Christian Customer PanelClosed   Amelia   Updated July 3, 2024 at 11:45am   6 Most recent comment from Stefan Petrov:Hi Christian,It has been sent to this email address. Please, let us know if you need assistance regarding anything else. Barbara Freudenschuss New Tax featureClosed   Amelia   Updated July 3, 2024 at 11:45am   7 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that this is a bug and they will start working on it and they will try to fix this as soon as it is possible. We do apol ... Pascal Correa Link de pago no activo en panel de clienteClosed   Amelia   Updated July 3, 2024 at 9:12am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Something is not set properly. either you did not add those placeholders in notifications or you did not enable those payment methods you can read more ab ... JAMONES BRONCHALES ADD TAXESClosed   Amelia   Updated July 3, 2024 at 9:03am   7 Most recent comment from Marko Davidović:Hello again,We just got the feedback from our colleagues and they have told us that it works in the following way. If it is excluded on the payments step on the form, the tax will be calculated/displa ... Emanuele No more events visibleClosed   Amelia   Updated July 3, 2024 at 8:33am   5 Most recent comment from Uroš Jovanović:Hello Emanuele,It is a bug and it will be resolved a soon as possible.Thanks for your patience. Edis Duhan dollar signClosed   Amelia   Updated July 3, 2024 at 8:01am   3 Most recent comment from Uroš Jovanović:Hello Edis,Glad to hear that you found the solution.I will have this ticket closed now. Andrés CompatibilityClosed Pre-purchase questions for Amelia   Updated July 3, 2024 at 7:42am   2 Most recent comment from Stefan Petrov:Hi Andres,Thanks for reaching out to us. Amelia already has an integration with WooCoomerce, but this is a "core" integration. As far as I can see the YITH Booking and Appointment for WooCommerce is ... Simone Donker A service for one week a yearClosed   Amelia   Updated July 3, 2024 at 6:49am   6 Most recent comment from Stefan Petrov:You are most welcome, Simone.Please, let us know if you have any other questions or issues and we will kindly assist.Have a nice day! Andrés Scalable productClosed Pre-purchase questions for Amelia   Updated July 3, 2024 at 6:09am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can upgrade at any time that you like you do not have to wait for a year. We have licenses on sale and you can check out the prices on this link http ... Serhat Colakoglu Cancel My PurchaseClosed   wpDataTables   Updated July 2, 2024 at 9:17pm   2 Most recent comment from Miloš Jovanović:Hi Serhat,I can see this is related to your other/already open ticket https://tmsplugins.ticksy.com/ticket/3677928/.I can confirm you already have a Basic licence, so there is no need to upgrade.Y ...