As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Lawrence Sutton Stripe ConnectClosed   Amelia   Updated July 6, 2024 at 4:51pm   5 Most recent comment from Nael:Hello Lawrence Sutton, It's okay now, they have an integration with stripe connect ;) https://wpamelia.com/stripe-connect/ Mark Ballard shortcodeClosed   wpDataTables   Updated July 5, 2024 at 8:17pm   5 Most recent comment from Miloš Jovanović:Hi Mark,That is awesome, thank you so much for sharing this solution with us.I will pass it to our developers and we will discuss it with our management what might be the best way to post this somew ... Faraz Array in a Column?Closed   wpDataTables   Updated July 5, 2024 at 7:57pm   4 Most recent comment from Miloš Jovanović:Hi Faraz, My apology, I misunderstood the intended use-case. So basically, you wish the filtering logic to 'broaden' the results to show any rows where it matches either of the categories, a ... Hilde Quisquater Problem with Automatic appointment in Google calendar.Closed   Amelia   Updated October 22, 2024 at 9:45am   13 Most recent comment from Hilde Quisquater:Hello, It's been a while since I responded because I couldn't find what I needed to do to give you access. I have now given you a role. Editor I hope this is ok? So when you want to log i ... Gustav Eriksson Are there any way to identify location chosen when in cart, to add a virtual transportation cost product?Closed   Amelia   Updated July 5, 2024 at 12:31pm   5 Most recent comment from Stefan Petrov:Hi Gustav,Great to hear that! Thanks for the feedback. I will leave this ticket on Public so other users can see the workaround.  Anyway, let us know if you have any other questions or issues and we ... Julie Pricing UpgradesClosed Pre-purchase questions for Amelia   Updated July 5, 2024 at 11:24am   2 Most recent comment from Uroš Jovanović:Hello Julie,Thank you for reaching out to us.Directly upgrading Lifetime licenses purchased after June 1st, 2021 is currently not possible, but you can, of course, acquire a new license and receive a ... Elin BugClosed   Amelia   Updated July 5, 2024 at 11:08am   7 Most recent comment from Marko Davidović:Hello again,Everything is fine nowShould you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish you all the best ... Damien Sato Amelia not showing up on mobileClosed   Amelia   Updated July 5, 2024 at 10:21am   2 Most recent comment from Stefan Petrov:Hi Damien,Thanks for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you pl ... Marie-Luise Bolius request for plugin improvementClosed   Amelia   Updated July 5, 2024 at 10:21am   2 Most recent comment from Uroš Jovanović:Hello Marrie-Luise,Thank you for reaching out to us.Please feel free to search through our feature suggestion page,   to see if someone may have already suggested this feature. If you can't s ... hardik sagar Setting Up Service Appointments with Session Tracking in AmeliaClosed   Amelia   Updated July 5, 2024 at 9:52am   4 Most recent comment from Stefan Petrov:Hi hardik,Unfortunatelly, this is not possible to configure in Amelia. Once your customers enter your website with the booking form, they will able to choose a service, date and time, enter customer i ... Paul Kim SMS ProblemClosed   Amelia   Updated July 5, 2024 at 10:31am   6 Most recent comment from Marko Davidović:Hello again,We can see that your customers do get notifications and as far as we can see there are no strange lettersAlso, we sent one SMS to our device to check this and we so not see strange charact ... Ernesta When a customer registers, how can we get an email notification with the details?Closed   Amelia   Updated July 5, 2024 at 9:34am   6 Most recent comment from Marko Davidović:Hello again,When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate ... Robin van der Velden people cannot bookClosed   Amelia   Updated July 5, 2024 at 9:25am   6 Most recent comment from Uroš Jovanović:Hello Robin,I am glad to hear that it works fine now.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about ... Lily Counting Exports from TableClosed Pre-purchase questions for wpDataTables   Updated July 5, 2024 at 9:23am   8 Most recent comment from Miloš Jovanović:Hi Lily,You're welcome.If anything else comes up, please don't hesitate to open a new ticket.Thank you. Mona Free Label is not visibleClosed   Amelia   Updated July 5, 2024 at 8:56am   5 Most recent comment from Stefan Petrov:Hi Mona,Unfortunatelly no, since the label "free" is only visible for Events when the pricing is configured to 0. For the appointments, the pricing will not be visible if configured to zero.Please fee ...