We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Faraz Array in a Column?Closed   wpDataTables   Updated July 5, 2024 at 7:57pm   4 Most recent comment from Miloš Jovanović:Hi Faraz, My apology, I misunderstood the intended use-case. So basically, you wish the filtering logic to 'broaden' the results to show any rows where it matches either of the categories, a ... Hilde Quisquater Problem with Automatic appointment in Google calendar.Closed   Amelia   Updated October 22, 2024 at 9:45am   13 Most recent comment from Hilde Quisquater:Hello, It's been a while since I responded because I couldn't find what I needed to do to give you access. I have now given you a role. Editor I hope this is ok? So when you want to log i ... Gustav Eriksson Are there any way to identify location chosen when in cart, to add a virtual transportation cost product?Closed   Amelia   Updated July 5, 2024 at 12:31pm   5 Most recent comment from Stefan Petrov:Hi Gustav,Great to hear that! Thanks for the feedback. I will leave this ticket on Public so other users can see the workaround.  Anyway, let us know if you have any other questions or issues and we ... Julie Pricing UpgradesClosed Pre-purchase questions for Amelia   Updated July 5, 2024 at 11:24am   2 Most recent comment from Uroš Jovanović:Hello Julie,Thank you for reaching out to us.Directly upgrading Lifetime licenses purchased after June 1st, 2021 is currently not possible, but you can, of course, acquire a new license and receive a ... Elin BugClosed   Amelia   Updated July 5, 2024 at 11:08am   7 Most recent comment from Marko Davidović:Hello again,Everything is fine nowShould you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish you all the best ... Damien Sato Amelia not showing up on mobileClosed   Amelia   Updated July 5, 2024 at 10:21am   2 Most recent comment from Stefan Petrov:Hi Damien,Thanks for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you pl ... Marie-Luise Bolius request for plugin improvementClosed   Amelia   Updated July 5, 2024 at 10:21am   2 Most recent comment from Uroš Jovanović:Hello Marrie-Luise,Thank you for reaching out to us.Please feel free to search through our feature suggestion page,   to see if someone may have already suggested this feature. If you can't s ... hardik sagar Setting Up Service Appointments with Session Tracking in AmeliaClosed   Amelia   Updated July 5, 2024 at 9:52am   4 Most recent comment from Stefan Petrov:Hi hardik,Unfortunatelly, this is not possible to configure in Amelia. Once your customers enter your website with the booking form, they will able to choose a service, date and time, enter customer i ... Paul Kim SMS ProblemClosed   Amelia   Updated July 5, 2024 at 10:31am   6 Most recent comment from Marko Davidović:Hello again,We can see that your customers do get notifications and as far as we can see there are no strange lettersAlso, we sent one SMS to our device to check this and we so not see strange charact ... Ernesta When a customer registers, how can we get an email notification with the details?Closed   Amelia   Updated July 5, 2024 at 9:34am   6 Most recent comment from Marko Davidović:Hello again,When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate ... Robin van der Velden people cannot bookClosed   Amelia   Updated July 5, 2024 at 9:25am   6 Most recent comment from Uroš Jovanović:Hello Robin,I am glad to hear that it works fine now.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about ... Lily Counting Exports from TableClosed Pre-purchase questions for wpDataTables   Updated July 5, 2024 at 9:23am   8 Most recent comment from Miloš Jovanović:Hi Lily,You're welcome.If anything else comes up, please don't hesitate to open a new ticket.Thank you. Mona Free Label is not visibleClosed   Amelia   Updated July 5, 2024 at 8:56am   5 Most recent comment from Stefan Petrov:Hi Mona,Unfortunatelly no, since the label "free" is only visible for Events when the pricing is configured to 0. For the appointments, the pricing will not be visible if configured to zero.Please fee ... pmtd How to set up to close the Repeat appointment inquiry box?Closed   Amelia   Updated July 5, 2024 at 8:43am   3 Most recent comment from Uroš Jovanović:Hello,Glad to hear that you found the solution for this.I will have this ticket closed now. Samuel Bauer Front End Management for ManagerClosed   Amelia   Updated July 5, 2024 at 8:41am   4 Most recent comment from Marko Davidović:Hello again,This is not possible I'm afraid the only way to manage this is from the backend. Only employees and customers can access the panels on the front end.Should you have any further inquir ...