We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Diana Ponce Mobile versionClosed   Amelia   Updated August 19, 2024 at 5:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please check if you can see the booking form on page when you are logged in? This is not issue with mobile view since there is no difference between deskt ... Jeroen Automatic sending invoicesClosed   Amelia   Updated August 19, 2024 at 5:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. 1. You can create extras for services 2. Unfortunately, you can not set the maximum that a customer can book. There are no restrictions in that regard I ... Jiravut Customize Form FiledsClosed   Amelia   Updated August 19, 2024 at 5:21am   2 Most recent comment from Marko Davidović:Hello again, When you create custom fields you can choose for which service these fields need to appear like this Should you have any further inquiries, we kindly request that you open separate ticket ... Anne-sophie Booking several people in the same slotClosed   Amelia   Updated August 19, 2024 at 5:18am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appointment settings. When this is  ... Cameron restrict location for cleaning service when bookingClosed   Amelia   Updated August 19, 2024 at 5:18am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. There is no option that will stop customer to book for any reason in Amelia. So what yo ... Pierre Over lapping reservation, and visual report of all reservationsClosed Pre-purchase questions for Amelia   Updated August 19, 2024 at 5:17am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia is built so that it prevents double booking so you do not have to worry about overlapping. If you are busy in service A from 08 to 09 then you are ... Sarah HoursClosed   Amelia   Updated August 19, 2024 at 5:16am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we wi ... Martin Booking notification to emailClosed   Amelia   Updated August 19, 2024 at 5:15am   4 Most recent comment from Marko Davidović:Hello again, Glad to hear that one issue is resolved. As for this issue, we are not sure what the issue is. Can you please explain to us in little more details what the issue is now? Looking forward t ... James Point of saleClosed   Amelia   Updated August 17, 2024 at 8:58am   2 Most recent comment from Uroš Jovanović:Hello James,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Giam Issues with WooCommerce integration / Amelia Booking Status UpdatesClosed   Amelia   Updated August 17, 2024 at 8:57am   2 Most recent comment from Uroš Jovanović:Hello Giam,I can see this ticket related to this issue.I will respond to it as soon as possible.Thank you for your patience. christian Man nilsson Columns acting different in sandbox and "lite" versionClosed Pre-purchase questions for wpDataTables   Updated August 16, 2024 at 2:57pm   2 Most recent comment from Miloš Jovanović:Hi christian,This is a discrepancy in the Number Format which you have set on your Lite version and on our Sandbox Site.If you wish to get the same format to show on our Sandbox, you can just go in th ... whosred_sk Change characters limit (255) in existing table columnClosed   wpDataTables   Updated August 16, 2024 at 2:48pm   2 Most recent comment from Miloš Jovanović:Hello,We will advise how you can achieve this.Basically, at this moment, if you have already set that column to be a "one-line string" when it was created and you need to increase the character limit ... Kevin Amelia responsive (URGENT)Closed   Amelia   Updated August 16, 2024 at 1:22pm   8 Most recent comment from Uroš Jovanović:Hello Kevin,Thank you for the update on this.Please check the following response for this purpose.Let me know if that helped you. Kiran linking calendar to GoogleClosed   Amelia   Updated August 16, 2024 at 1:10pm   2 Most recent comment from Uroš Jovanović:Hello Kiran,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... David Subers WebhooksClosed   Amelia   Updated August 16, 2024 at 1:09pm   4 Most recent comment from Uroš Jovanović:Hello David,Thank you for clearing that up.Please feel free to search through our feature suggestion page,   to see if someone may have already suggested this feature. If you can't see it, fee ...