We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Anders Ability to choose multiple daysClosed Pre-purchase questions for Amelia   Updated August 15, 2024 at 6:59am   2 Most recent comment from Stefan Petrov:Hi Anders,Thanks for reaching out to us. By default, Amelia only allows the selection of one appointment per booking, but we created a feature called "Cart". With this option enabled, your customers w ... BENAOUDIA Change mailClosed   Amelia   Updated August 15, 2024 at 6:59am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.The owner of the license needs to send us an email to [email protected] from the email that was used during the purchase of the plugin. The content should ... Jeff Increase hoursClosed   Amelia   Updated August 15, 2024 at 6:22am   6 Most recent comment from Marko Davidović:Hello again,That was not our attention at all and we have kindly explained some reasons why we have this kind of policy. There is several more for example if someone is out of the office or in vacatio ... Barry Greenberg Some notifications not sending/being recievedClosed   Amelia   Updated August 15, 2024 at 5:59am   11 Most recent comment from Marko Davidović:Hello again,Please try out this and let us know how it goes. Other users can leave advice that can perhaps helps but we can note resolve their issue on your ticket. You perhaps do not mid but most of ... Juan Castaneda Size for the filterClosed   Powerful Filters for wpDataTables   Updated August 14, 2024 at 10:15pm   4 Most recent comment from Miloš Jovanović:Hi Juan,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.   I wanted to as ... Kristy SortingClosed   wpDataTables   Updated August 14, 2024 at 10:15pm   6 Most recent comment from Miloš Jovanović:Hi Kristy,I am glad to see this has been solved.We will go over your remaining open ticket as soon as possible.Thank you. Justin Filters not workingClosed   wpDataTables   Updated August 14, 2024 at 4:26pm   16 Most recent comment from Miloš Jovanović:Hi Buck,I am happy to see you managed to apply that workaround code, found the Theme's bootstrap script slug name, and thus got the dropdowns working, awesome!2. In regards to the selectboxes l ... Dylan Keys CSS mobile ResponsiveClosed   wpDataTables   Updated August 14, 2024 at 1:41pm   8 Most recent comment from Miloš Jovanović:Hi Dylan,Thank you for this update, we can now see the headers are appearing, all the way on the left side/opposite of the values which are on the right.Looking from your previous screenshot, it seems ... Immanuel Hengstenberg Remove imageClosed   Amelia   Updated August 14, 2024 at 1:39pm   2 Most recent comment from Stefan Petrov:Hi Immanuel,Thanks for reaching out to us. You can use this custom CSS code to hide the image  #amelia-container > div.am-fs__main > div > div.am-fs__main-content.am-fs__congrats.am-fs__main-content ... Evan Gift cardsClosed Pre-purchase questions for Amelia   Updated August 14, 2024 at 1:23pm   2 Most recent comment from Stefan Petrov:Hi Even, Thanks for reaching out to us. Unfortunatelly, there is no option for gift cards, but you can use coupons instead. Please, find more information on this link. Morten Ellegaard Booking of maket placesClosed   Amelia   Updated August 14, 2024 at 12:52pm   2 Most recent comment from Uroš Jovanović:Hello Morten,Thank you for your inquiry. You can achieve this using the recurring appointment option in Amelia. Additionally, you can connect each employee to a specific location and then hide the emp ... Peter Johansson Timezone difference - Outlook calendarClosed   Amelia   Updated August 14, 2024 at 12:23pm   8 Most recent comment from Marko Davidović:Hello again,We are glad to hear that al is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We ... Kevin Keller Account not verified.Closed   Amelia   Updated August 14, 2024 at 12:17pm   13 Most recent comment from Marko Davidović:Hello again, Did you apply for a refund with the instruction that we have sent you bellow?When you click on a refund That is it we do not send additional mails that a refund has been approved. If yo ... Cesar No aparece el menú del plugin AmeliaClosed   Amelia   Updated August 14, 2024 at 11:04am   2 Most recent comment from Uroš Jovanović:Hola César, Gracias por contactarnos. Por favor, reinstala el plugin de Amelia y dime si eso resuelve el problema. Si no funciona, por favor proporcióname un usuario temporal de WP-admin (administra ... Dalibor Google calendar syncClosed   Amelia   Updated August 14, 2024 at 10:40am   15 Most recent comment from Uroš Jovanović:Hello Dalibor,I enabled a couple of options on the Amelia/Settings/Integrations/Google Calendar page and it resolved this issue.My apologies if I already asked this before, but may I ask you for a sm ...