We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Juan Carlos Modify the colors of the panel and access buttons.Closed   Amelia   Updated August 23, 2024 at 8:29am   2 Most recent comment from Stefan Petrov:Hi Juan,Thanks for reaching out to us. We have recently released the customer panel V2, so you can customize the colors of this panel in the Customize section. You just need to select this booking for ... Ali Hamkar Upgrade enquiryClosed   Amelia   Updated August 23, 2024 at 8:25am   2 Most recent comment from Stefan Petrov:Hi Ali,Thanks for reaching out to us. The pricing you see on our website is only applied to new licenses, but upgrades/ renewals. You can upgrade through your TMS store account at any time. Please, fi ... Uta Demontis Google calendar integrationClosed   Amelia   Updated August 23, 2024 at 8:17am   2 Most recent comment from Stefan Petrov:Hi Uta,Thanks for reaching out to us. Unfortunatelly, currently, there is no option to configure this since each service needs to be shown on the booking form and there is no option to hide the bookin ... Marco Schnyder Frontend doesn't work when Elementor Pro is activatedClosed   Amelia   Updated August 23, 2024 at 8:11am   5 Most recent comment from Stefan Petrov:Hi Marco,Strange, indeed, but i'm not familiar with this conflict. Honestly, Google Tag Manager is not that used compared to the other plugins, but I suppose that the issue can only be on Element ... Barad Dediashwili Does the admin have to create the employees?Closed   Amelia   Updated August 23, 2024 at 7:50am   4 Most recent comment from Uroš Jovanović:Hello Barad,Glad to be able to assist you.I will have this ticket closed now. Ali Hamkar Pro Version EnquiryClosed   Amelia   Updated August 23, 2024 at 7:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to diff ... Nina ross Services that Occur Multiple times/days per week reoccuringClosed   Amelia   Updated August 23, 2024 at 7:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this. When you go to Amel ... chauna Jones My SMS messaging stopped workingClosed   Amelia   Updated August 23, 2024 at 7:09am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Regarding the Queued status: The SMS often has a status queued but is actually sent.  The status of the SMS is not refreshed automatically.  We can log ... Tung Truong SMS notificationsClosed   Amelia   Updated August 23, 2024 at 6:32am   2 Most recent comment from Stefan Petrov:Hi Tung,Thanks for reaching out to us. Our provider reported that they we've had some temporary issues, but the SMS messages should be working properly now. Can you go to the SMS messages and sen ... Julian Bakker Only Amelia shortcode showing in ElementorClosed   Amelia   Updated August 23, 2024 at 6:15am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We added a shortcode for the popup - it needs to have the ID of the button that is calling the popup, so this is how one of the shortcodes should look in ... Alan Todd Can't access a table created from a JSON fileClosed   wpDataTables   Updated August 22, 2024 at 4:26pm   7 Most recent comment from Miloš Jovanović:Hi Alan,I see what you mean. I was not aware of this, thank you for sharing that step with us, it is useful to know as a possible workaround idea.For the time being, we don't have any better wa ... Traci Change words: Please create event first.Closed   Amelia   Updated August 22, 2024 at 3:35pm   4 Most recent comment from Uroš Jovanović:Hello Traci,Thank you for the update on this.The only option is to do it with third-party plugin or directly to a translate file in root folder plugin.If you need further assistance, please let me kn ... Stefanie Reiter Appointment timesClosed   Amelia   Updated August 22, 2024 at 12:38pm   8 Most recent comment from Stefan Petrov:Hi Stefanie,There are different combinations, indeed, you can configure it according to your needs. Of course, in case you have any other questions or issues, feel free to reach out to us on a new tic ... Simon Ferrara AppointmentClosed   Amelia   Updated August 22, 2024 at 12:20pm   2 Most recent comment from Stefan Petrov:Hi Simon,Thanks for reaching out to us. Unfortunatelly, there is no option to select the payment method when creating an appointment from the backend, but you can add the placeholder for payment links ... Ricardo Error when booking an appointment after a previous cancellationClosed   Amelia   Updated August 22, 2024 at 11:43am   2 Most recent comment from Uroš Jovanović:Hello Ricardo,Thank you for reaching out to us.Can you please provide me with the screen recording of this whole process and I will assist you with it?Looking forward to your reply.