We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Anne-sophie Catalog offers & servicesClosed   Amelia   Updated August 20, 2024 at 10:13am   2 Most recent comment from Uroš Jovanović:Bonjour Anne-Sophie, Merci de nous avoir contactés. Pouvez-vous, s'il vous plaît, préciser à quoi vous faites référence afin que je puisse vous aider avec cela ? Dans l'attente de votr ... Timothy Peters Step-by-Step Booking FormClosed   Amelia   Updated August 20, 2024 at 10:06am   2 Most recent comment from Uroš Jovanović:Hello Timothy,Thank you for reaching out to us.For that purpose, you will need to set the following shortcode on the front-end: [ameliacatalogbooking show=services] if you have Packages enabled, bu ... Jefferson Rivera Ayuda Con Amelia Posible ErrorClosed   Amelia   Updated August 20, 2024 at 7:50am   2 Most recent comment from Uroš Jovanović:Hello Jefferson,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. C ... Esref Yetkin step by step bookingClosed   Amelia   Updated August 20, 2024 at 7:44am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We will close this one but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly he ... Anne-sophie Re-credit a session back to a client?Closed   Amelia   Updated August 20, 2024 at 7:41am   2 Most recent comment from Uroš Jovanović:Hello Anne-Sophie,Thank you for reaching out to us.For that purpose, you can take a look at the Packages feature in Amelia.Let me know if that works for you. Robyn Collect info for customerClosed   Amelia   Updated August 20, 2024 at 7:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.The only option how you can gather additional data is via custom fields. You can read more about it on this link https://wpamelia.com/custom-fields/.Shou ... Manja Baumann direct link for eventClosed   Amelia   Updated August 20, 2024 at 7:30am   4 Most recent comment from Stefan Petrov:Hi Manja,Apologies for the misunderstanding, but, unfortunatelly, this is not possible. All events will be visible on the event list booking form, which means that the URL will lead to the page where ... Jean Carlos Time slotsClosed   Amelia   Updated August 22, 2024 at 11:53am   20 Most recent comment from Stefan Petrov:Hi Jean Carlos,It took a while, but we've managed to reproduce the issue on version Amelia 7.5.1 that you currently have. We weren't able to reproduce the issue on Amelia 7.7.1 (our latest v ... Giovanni STRIPEClosed   Amelia   Updated August 20, 2024 at 5:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, that is correct at this time you can only use credit card with Stripe. You can perhaps try and use WooCommerce with Stripe.In light of this, we encou ... Alan Todd Turn off modal for detail popupClosed   Master-Detail Tables for wpDataTables   Updated August 19, 2024 at 10:19pm   12 Most recent comment from Miloš Jovanović:Hey Alan,When I try this new page you made, for some reason, clicking on rows does not respond.If I click on any cell other than the thumbnail image itself.If we click on the thumbnail image, though, ... Sven Van Campenhout Option to add filter on date before selection of serviceClosed   Amelia   Updated August 19, 2024 at 4:32pm   2 Most recent comment from Uroš Jovanović:Hello Sven,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature will be implemen ... Kristy Can't scroll table in FirefoxClosed   wpDataTables   Updated September 17, 2024 at 9:34am   10 Most recent comment from Miloš Jovanović:Hi Kristy,Just wanted to advise we released the new update with this fix, so please update to 6.7 wpDataTables and now it should not happen again.Just make sure to purge cache of the Site and browser ... Jose Chacon Question regaring to functionalitiesClosed   Amelia   Updated August 19, 2024 at 3:52pm   2 Most recent comment from Uroš Jovanović:Hello Jose,Thank you for reaching out with your questions. I'll address each of your inquiries below:1. Customizing the Employee Panel for Schedules, Services, and Prices It is possible to creat ... Ani Need customization with eventsClosed   Amelia   Updated August 19, 2024 at 3:36pm   37 Most recent comment from Uroš Jovanović:Hello Ani,Thank you for reaching back out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Cezary edit the place and date of the consultationClosed   Amelia   Updated August 19, 2024 at 3:34pm   4 Most recent comment from Uroš Jovanović:Hello Cezary,Thank you for the update on this.Are you referring to this option from the back-end or the employee panel?Could you provide me with the screenshots of this issue?Looking forward to your r ...