As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Jim Ogram local licensingClosed Pre-purchase questions for wpDataTables   Updated August 20, 2024 at 8:45pm   2 Most recent comment from Miloš Jovanović:Hi Jim,Basically, for any Staging or LocalHost Site, you are not obligated to activate your licence on those kind of 'test/development site versions'.For example, if you get a 'Standar ... Adrian Ghio Default Order by 2 columnsClosed   wpDataTables   Updated August 20, 2024 at 1:38pm   3 Most recent comment from Miloš Jovanović:Hi Adrian, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Sarah Buffer time in minutes not hoursClosed   Amelia   Updated August 20, 2024 at 12:20pm   4 Most recent comment from Uroš Jovanović:Hello Sarah, Thank you for reaching back out to us. Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Anne-sophie Catalog offers & servicesClosed   Amelia   Updated August 20, 2024 at 10:13am   2 Most recent comment from Uroš Jovanović:Bonjour Anne-Sophie, Merci de nous avoir contactés. Pouvez-vous, s'il vous plaît, préciser à quoi vous faites référence afin que je puisse vous aider avec cela ? Dans l'attente de votr ... Timothy Peters Step-by-Step Booking FormClosed   Amelia   Updated August 20, 2024 at 10:06am   2 Most recent comment from Uroš Jovanović:Hello Timothy,Thank you for reaching out to us.For that purpose, you will need to set the following shortcode on the front-end: [ameliacatalogbooking show=services] if you have Packages enabled, bu ... Jefferson Rivera Ayuda Con Amelia Posible ErrorClosed   Amelia   Updated August 20, 2024 at 7:50am   2 Most recent comment from Uroš Jovanović:Hello Jefferson,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. C ... Esref Yetkin step by step bookingClosed   Amelia   Updated August 20, 2024 at 7:44am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We will close this one but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly he ... Anne-sophie Re-credit a session back to a client?Closed   Amelia   Updated August 20, 2024 at 7:41am   2 Most recent comment from Uroš Jovanović:Hello Anne-Sophie,Thank you for reaching out to us.For that purpose, you can take a look at the Packages feature in Amelia.Let me know if that works for you. Robyn Collect info for customerClosed   Amelia   Updated August 20, 2024 at 7:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.The only option how you can gather additional data is via custom fields. You can read more about it on this link https://wpamelia.com/custom-fields/.Shou ... Manja Baumann direct link for eventClosed   Amelia   Updated August 20, 2024 at 7:30am   4 Most recent comment from Stefan Petrov:Hi Manja,Apologies for the misunderstanding, but, unfortunatelly, this is not possible. All events will be visible on the event list booking form, which means that the URL will lead to the page where ... Jean Carlos Time slotsClosed   Amelia   Updated August 22, 2024 at 11:53am   20 Most recent comment from Stefan Petrov:Hi Jean Carlos,It took a while, but we've managed to reproduce the issue on version Amelia 7.5.1 that you currently have. We weren't able to reproduce the issue on Amelia 7.7.1 (our latest v ... Giovanni STRIPEClosed   Amelia   Updated August 20, 2024 at 5:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, that is correct at this time you can only use credit card with Stripe. You can perhaps try and use WooCommerce with Stripe.In light of this, we encou ... Alan Todd Turn off modal for detail popupClosed   Master-Detail Tables for wpDataTables   Updated August 19, 2024 at 10:19pm   12 Most recent comment from Miloš Jovanović:Hey Alan,When I try this new page you made, for some reason, clicking on rows does not respond.If I click on any cell other than the thumbnail image itself.If we click on the thumbnail image, though, ... Sven Van Campenhout Option to add filter on date before selection of serviceClosed   Amelia   Updated August 19, 2024 at 4:32pm   2 Most recent comment from Uroš Jovanović:Hello Sven,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature will be implemen ... Kristy Can't scroll table in FirefoxClosed   wpDataTables   Updated September 17, 2024 at 9:34am   10 Most recent comment from Miloš Jovanović:Hi Kristy,Just wanted to advise we released the new update with this fix, so please update to 6.7 wpDataTables and now it should not happen again.Just make sure to purge cache of the Site and browser ...