We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Peter Johansson Timezone difference - Outlook calendarClosed   Amelia   Updated August 14, 2024 at 12:23pm   8 Most recent comment from Marko Davidović:Hello again,We are glad to hear that al is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We ... Kevin Keller Account not verified.Closed   Amelia   Updated August 14, 2024 at 12:17pm   13 Most recent comment from Marko Davidović:Hello again, Did you apply for a refund with the instruction that we have sent you bellow?When you click on a refund That is it we do not send additional mails that a refund has been approved. If yo ... Cesar No aparece el menú del plugin AmeliaClosed   Amelia   Updated August 14, 2024 at 11:04am   2 Most recent comment from Uroš Jovanović:Hola César, Gracias por contactarnos. Por favor, reinstala el plugin de Amelia y dime si eso resuelve el problema. Si no funciona, por favor proporcióname un usuario temporal de WP-admin (administra ... Dalibor Google calendar syncClosed   Amelia   Updated August 14, 2024 at 10:40am   15 Most recent comment from Uroš Jovanović:Hello Dalibor,I enabled a couple of options on the Amelia/Settings/Integrations/Google Calendar page and it resolved this issue.My apologies if I already asked this before, but may I ask you for a sm ... Frédéric Bianchi Email logClosed   Amelia   Updated August 14, 2024 at 9:34am   2 Most recent comment from Stefan Petrov:Hi Frederic,Thanks for reaching out to us.Unfortunatelly, we don't have a listing for sent emails. You can check them in the database in the wp_amelia_notifications_log table (wp_ is usually a pr ... Julio Segovia Phone number issueClosed   Amelia   Updated August 14, 2024 at 8:44am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.No, there is no other way than that at this time I'm afraid. In light of this, we encourage you to kindly consider submitting this valuable suggestio ... PIC Creative Space Dashboard stuck on loadingClosed   Amelia   Updated August 14, 2024 at 8:19am   2 Most recent comment from Stefan Petrov:Hi PIC Creative Space,Thanks for reaching out to us. This is usually an issue due to Amelia not "picking up" all the database columns. Here is what you can try. Deactivate the plugin temporarily, cle ... Julio Segovia Adding Accept TermsClosed   Amelia   Updated August 14, 2024 at 8:16am   4 Most recent comment from Stefan Petrov:You are welcome, Julio.I'm glad that I could help. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews ab ... Natalie Baez Private EventsClosed   Amelia   Updated August 14, 2024 at 8:05am   6 Most recent comment from Stefan Petrov:Hi Natalie,Yes, that's correct. By default, they always receive an email, unless you decide to turn this off manually. In Notification settings, there is this option "Notify the customers by defa ... Mike Maxwell Calendar display defaults to 12amClosed   Amelia   Updated August 14, 2024 at 8:03am   4 Most recent comment from Stefan Petrov:You are welcome, Mike.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! T\'Saun Seaman Amelia Doesn't LoadClosed   Amelia   Updated August 14, 2024 at 7:41am   4 Most recent comment from Stefan Petrov:Hi T'Saun,Indeed, just recently stumbled upon the issues with the shortcode when a page is created with the tab widget. Apparently, it's the order issue, it only saves the last order of sho ... Alejandro Recibo el error You are not allowed to update booking cuando trato de reprogramar un bookingClosed   Amelia   Updated August 14, 2024 at 6:42am   4 Most recent comment from Marko Davidović:Hello again,When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate ... Wayne Changing domainsClosed   Amelia   Updated August 14, 2024 at 6:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can download Amelia at any time from your profile in our store. As long as your license is active.Should you have any further inquiries, we kindly req ... Kevin AvailabilityClosed   Amelia   Updated August 14, 2024 at 5:32am   4 Most recent comment from Marko Davidović:Hello again,As soon as that ticket pops up one of my colleagues will reply to it, as for Trafft most likely you will be able to do achieve this but I can not make any promises I will need to check thi ... Karelia Carcasses Google Calendar does not show the correct time of the event created in AmeliaClosed   Amelia   Updated August 13, 2024 at 3:33pm   6 Most recent comment from Uroš Jovanović:Hello Karelia,At the moment, I can see the error message displayed for a Google Calendar.If you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your em ...