We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael wrong number of columns when appending or replacing rownClosed   wpDataTables   Updated August 15, 2024 at 6:38pm   2 Most recent comment from Miloš Jovanović:Hi Michael,If I understood, you are basically updating an existing Manual table by file upload, when that error comes up?Can you tell me, are you including the wdt_ID Column in your source Excel? If ... Philip Levy Export / importClosed Pre-purchase questions for Amelia   Updated August 15, 2024 at 4:46pm   2 Most recent comment from Miloš Jovanović:Hi Philip,1.Regarding migrating the Amelia installation from one Site to another ( from Staging to live, for example) so that you don't lose any data : The easiest way is to clone your website ... Chris Bryce Filtering via a URLClosed   wpDataTables   Updated August 15, 2024 at 4:29pm   6 Most recent comment from Miloš Jovanović:Hey Chris, I am glad to see you resolved this with a custom function, thank you for letting us know. I just wish to sincerely apologise for some wrong details I sent before, on this ticket, but al ... Gladys Ancay Ançay Email notification not receivedClosed   Amelia   Updated August 15, 2024 at 1:42pm   14 Most recent comment from Stefan Petrov:No problem, Gladys.I'm glad that we found the solution.Looking forward to hearing from you regarding the other questions or issues. Kristy Request "Loading..." NoticeClosed   wpDataTables   Updated August 15, 2024 at 12:28pm   4 Most recent comment from Miloš Jovanović:Hi Kristy,We are delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.We will cover ... Felicia Westerlund Google Calendar Integration - Event Title and Description setting not workingClosed   Amelia   Updated August 15, 2024 at 11:40am   13 Most recent comment from Marko Davidović:Hello again,We are glad if we were able to help in some way and we apologize if we misunderstood your question. We will close this ticket but should you have any further inquiries, we kindly request t ... Adam O. UsersClosed   Amelia   Updated August 15, 2024 at 11:10am   14 Most recent comment from Stefan Petrov:Yes, the admin/employee mix is not recommended, anyway, so the only option is to have a separate user role for each WP user. The Amelia Customer user role has already a set of permissions, but this al ... isaac Amelia Calendar Not Working in Popup with Elementor ProClosed   Amelia   Updated August 15, 2024 at 10:02am   4 Most recent comment from Marko Davidović:Hello again,Mop Im afraid that we do not quite get what you want to achieve but we have explained how our pop up button works. That is it this is how you create our pop us and how they work. This is h ... Ulrich SMTP ServerClosed   Amelia   Updated August 15, 2024 at 9:47am   2 Most recent comment from Uroš Jovanović:Hello Ulrich,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Sam Cooper CLEAR ALL CLIENTS DATA (Bookings info)Closed   Amelia   Updated August 15, 2024 at 7:35am   4 Most recent comment from Stefan Petrov:Hi Sam,You are welcome, glad it worked.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Frédéric Bianchi Group event registrationClosed   Amelia   Updated August 15, 2024 at 7:23am   4 Most recent comment from Uroš Jovanović:Hello Frédéric,Please let me know if you have any other questions. Leandro error sending email notifications to customersClosed   Amelia   Updated August 15, 2024 at 7:15am   2 Most recent comment from Uroš Jovanović:Hello Leandro,Thank you for reaching out to us.Do you have the "PHP Mail" mail service set up? Please note: We strongly recommend changing mail service setting to SMTP because email that is sent with ... Noor Gallery Send Manual NotificationsClosed   Amelia   Updated August 15, 2024 at 7:03am   2 Most recent comment from Stefan Petrov:Hi Noor Gallery,Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. All notifications are sent automatically, depending on the config ... Daniel Prange Hide Confetti Icon (congratulations.svg)Closed   Amelia   Updated August 15, 2024 at 7:01am   10 Most recent comment from Uroš Jovanović:Hello Daniel,Glad to hear that you managed to find the correct hide.I will have this ticket closed now. Michiel von der Crone Client creation in employee-panelClosed   Amelia   Updated August 15, 2024 at 6:59am   4 Most recent comment from Marko Davidović:Hello again,I would say you are welcome but there is nothing that I can do to help with this since this simply does not exist in Amelia. But the suggestion has been forwarded already. When or if this ...