As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Stefanie Reiter Appointment timesClosed   Amelia   Updated August 22, 2024 at 12:38pm   8 Most recent comment from Stefan Petrov:Hi Stefanie,There are different combinations, indeed, you can configure it according to your needs. Of course, in case you have any other questions or issues, feel free to reach out to us on a new tic ... Simon Ferrara AppointmentClosed   Amelia   Updated August 22, 2024 at 12:20pm   2 Most recent comment from Stefan Petrov:Hi Simon,Thanks for reaching out to us. Unfortunatelly, there is no option to select the payment method when creating an appointment from the backend, but you can add the placeholder for payment links ... Ricardo Error when booking an appointment after a previous cancellationClosed   Amelia   Updated August 22, 2024 at 11:43am   2 Most recent comment from Uroš Jovanović:Hello Ricardo,Thank you for reaching out to us.Can you please provide me with the screen recording of this whole process and I will assist you with it?Looking forward to your reply. Timm Straßheim Feature requestClosed   Amelia   Updated August 22, 2024 at 7:21am   2 Most recent comment from Stefan Petrov:Hi Timm,Thanks for reaching out to us. Unfortunatelly, this option is currently only available for admins, since employees have a specific set of permissions (they can only book the appointments for t ... Johan Rylander Functionality to restrict bookings per userClosed Pre-purchase questions for Amelia   Updated August 22, 2024 at 7:15am   4 Most recent comment from Stefan Petrov:You are welcome, Johan.Let us know if you have any other questions regarding this topic or feel free to to open a new ticket regarding other and we will kindly assist. payman ziaei automatically import products from ameliaClosed   Amelia   Updated August 22, 2024 at 7:02am   2 Most recent comment from Stefan Petrov:Hi payman,Thanks for reaching out to us. Once the WooCoomerce is enabled and successfully integrated, the WooCoomerce product is created, but it will not be visible to your customers. It provides t ... Michael Etokakpan Email appointment Approved to EmployeeClosed   Amelia   Updated August 22, 2024 at 7:04am   7 Most recent comment from Marko Davidović:Hello again,You are using third-party plugin for sending notifications We can only help in case that you are using SMTP. So you have 2 option to reach out to WP mail support team so that they can che ... Adina J Docter Docter I need to book 90 min secondsClosed   Amelia   Updated August 22, 2024 at 6:59am   27 Most recent comment from Stefan Petrov:Hi Adina,Yes, Amelia will recognize the service duration now and the timeslots would be visible based on the chosen service duration. But, please note that the buffer times will not be included, since ... Patrick McCaffrey Hide a table until searchClosed   Gravity Forms integration for wpDataTables   Updated August 21, 2024 at 10:16pm   4 Most recent comment from Miloš Jovanović:Hi Patrick,No problem, we are happy to advise.If anything else comes up, please don't hesitate to open new tickets.Thank you. Milan FoldersClosed   wpDataTables   Updated August 21, 2024 at 9:12pm   4 Most recent comment from Miloš Jovanović:Hi Milan,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day ... Vineeth WPdata tables NOT WORKINGClosed   wpDataTables   Updated August 21, 2024 at 3:09pm   2 Most recent comment from Miloš Jovanović:Hi Vineeth, We had a couple of users with this issue after updating or a fresh premium plugin install recently. It seems it is a cache issue which happens on specific sites and/or user's browser ... eduardo checkbox limitClosed   Powerful Filters for wpDataTables   Updated August 21, 2024 at 3:04pm   2 Most recent comment from Miloš Jovanović:Hi eduardo,If you mean to limit how many possible choices there will be for filtering on Checkbox/Selectbox/MultiSelectBox, sorry to disappoint you, but at the moment the minimum we can set is ' ... Dona Dowlan Pre-Purchase questionsClosed Pre-purchase questions for wpDataTables   Updated August 21, 2024 at 2:43pm   4 Most recent comment from Miloš Jovanović:Hi Dona, No problem at all, I can completely understand. I did my best to advise, but as you can see, I did not fully understand all the details/major points of the use-case, unfortunately. 1. Just ... Koichi How to change your booking statusClosed   Amelia   Updated August 21, 2024 at 1:39pm   2 Most recent comment from Uroš Jovanović:Hello Koichi,Thank you for reaching out to us.Please check the following screenshot on how this needs to be done, this applies for both back-end appointments and the ones on the employee panel.Let me ... Gokay Ozcelik Limit service per dayClosed   Amelia   Updated August 21, 2024 at 12:32pm   2 Most recent comment from Uroš Jovanović:Hello Gokay,Thank you for reaching out to us.At the moment, there is an option to limit appointments per employee in Amelia.This can be done from the Amelia/Settings/Roles/Employees page.Please let m ...