We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Brody ​Hard to find book now button on mobile viewClosed   Amelia   Updated August 21, 2024 at 9:42am   4 Most recent comment from Stefan Petrov:You are welcome, Brody.I'm glad that I could help.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! DAVID AUMONT luggage storage reservation siteClosed Pre-purchase questions for Amelia   Updated August 21, 2024 at 7:58am   16 Most recent comment from Uroš Jovanović:Hello David,Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the next couple of days. If you wish to co ... Deschamps Reverse month/day order.Closed   Amelia   Updated August 21, 2024 at 7:50am   4 Most recent comment from Marko Davidović:Hello again,No worries that is why we are here to help and guide you. Just make sure that you use on of the default time formats, not a custom one.Should you have any further inquiries, we kindly requ ... Lisa L. Hicks Service DurationClosed   Amelia   Updated August 21, 2024 at 7:46am   3 Most recent comment from Uroš Jovanović:Hello Lisa,Thank you for reaching out to us.Marcin explained how this needs to be done.Basically, you need to change the "Default time slot step" option to 30 minutes on the Amelia/Settings/General p ... JP Pre Sales Question | STANDARD PLAN FEATURESClosed Pre-purchase questions for Amelia   Updated August 21, 2024 at 7:39am   2 Most recent comment from Uroš Jovanović:Hello,Based on your requirements, the STANDARD Plan of the Amelia Booking Plugin partially covers your needs: Outlook Calendar Sync: Amelia does allow syncing with Outlook Calendar, but it only syncs ... cameron lauterbach Calendar Appointments Availability Marked As No BookingsClosed   Amelia   Updated August 21, 2024 at 7:36am   2 Most recent comment from Uroš Jovanović:Hello Cameron,Thank you for reaching out to us.For that purpose, you will have to enable the "Allow booking below minimum capacity" on the Amelia/Settings/Appointments page.Please let me know if that ... Roland Hangya notifications issuesClosed   Amelia   Updated August 21, 2024 at 7:31am   4 Most recent comment from Stefan Petrov:Hi Roland,You are welcome, I'm glad that I could help.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews ... Timothy Peters Catalogue 2.0 ShortcodesClosed   Amelia   Updated August 21, 2024 at 7:25am   6 Most recent comment from Stefan Petrov:Hi Timothy,This is how it works. This is the shortcode for the catalog booking form V2It looks like this on the front end As you can see, it shows both services and packages. But, if you use this sho ... Kelly Dorset Course functonalityClosed Pre-purchase questions for Amelia   Updated August 21, 2024 at 6:21am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.It all depends on what you want to achieve and how.We have regular appointments, packages for those appointments and we have events. Each user that we ha ... Nagy Bence Amelia not translatedClosed   Amelia   Updated August 21, 2024 at 5:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Amelia follows page locale and on the page you set it to ENG USAnd in Amelia you set it to ENG UK. So either set in Amelia US also or on a page set UK jus ... Alessia Mochi Packages for gymClosed   Amelia   Updated August 21, 2024 at 5:34am   4 Most recent comment from Marko Davidović:Hello again,I checked this with our  Dev team and what you want is not possible to achieve Im afraid. This option is working but it is only for single appointments not for appointment that are part o ... Pim Report Builder - print group columnClosed   Report Builder for wpDataTables   Updated August 20, 2024 at 11:00pm   6 Most recent comment from Miloš Jovanović:Hi Pim, You're welcome, I am happy to advise.That is the situation now, but I hope we might see an improvement in one of the future updates.If anything else comes up, please don't hesitate ... Jim Ogram local licensingClosed Pre-purchase questions for wpDataTables   Updated August 20, 2024 at 8:45pm   2 Most recent comment from Miloš Jovanović:Hi Jim,Basically, for any Staging or LocalHost Site, you are not obligated to activate your licence on those kind of 'test/development site versions'.For example, if you get a 'Standar ... Adrian Ghio Default Order by 2 columnsClosed   wpDataTables   Updated August 20, 2024 at 1:38pm   3 Most recent comment from Miloš Jovanović:Hi Adrian, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Sarah Buffer time in minutes not hoursClosed   Amelia   Updated August 20, 2024 at 12:20pm   4 Most recent comment from Uroš Jovanović:Hello Sarah, Thank you for reaching back out to us. Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply.