As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Jose Chacon Question regaring to functionalitiesClosed   Amelia   Updated August 19, 2024 at 3:52pm   2 Most recent comment from Uroš Jovanović:Hello Jose,Thank you for reaching out with your questions. I'll address each of your inquiries below:1. Customizing the Employee Panel for Schedules, Services, and Prices It is possible to creat ... Ani Need customization with eventsClosed   Amelia   Updated August 19, 2024 at 3:36pm   37 Most recent comment from Uroš Jovanović:Hello Ani,Thank you for reaching back out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Cezary edit the place and date of the consultationClosed   Amelia   Updated August 19, 2024 at 3:34pm   4 Most recent comment from Uroš Jovanović:Hello Cezary,Thank you for the update on this.Are you referring to this option from the back-end or the employee panel?Could you provide me with the screenshots of this issue?Looking forward to your r ... Danilo Keep on LoadingClosed   Amelia   Updated August 19, 2024 at 1:14pm   4 Most recent comment from Uroš Jovanović:Hello Danilo,Thank you for the update on this.Can you please let me know if there is any admin or employee with the same email as the customer user with which you were logged in when this error occurr ... Lycia Rosita Pay Now/Pay Later problemClosed   Amelia   Updated August 19, 2024 at 12:57pm   3 Most recent comment from Uroš Jovanović:Hello Lycia,Thank you for reaching out to us.We will have to take a further look into this, but in the meantime, I would suggest that you simply remove the deposit option if the deposit amount is the ... Roshan Sujeebun A Duplicated appointment is NOT linked to a wooCommerce Order & the Payment Method is not correctClosed   Amelia   Updated August 19, 2024 at 10:48am   6 Most recent comment from Uroš Jovanović:Hello Roshan,Please note that the payment link option allows for the WC orders to be created when an appointment has been made on the back end. That is why I mentioned the payment link option in my ... Tina Hoyer payment details and locations per employeeClosed   Amelia   Updated August 19, 2024 at 9:47am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. Locations can be very flexible it all depends what you set in emplyoee work hours2. This is possible only with Stripe connect. But you need to set this ... J. Coclough Safety Consultant Features for standard license are lockedClosed   Amelia   Updated August 19, 2024 at 9:15am   2 Most recent comment from Stefan Petrov:Hi J. Coclough Safety Consultant,Thanks for reaching out to us. You need to remove the current version from Plugins section, install the new one (Standard), and then enter the purchase code in Activa ... Namika .ics file showing wrong locationClosed   Amelia   Updated August 19, 2024 at 9:03am   16 Most recent comment from Stefan Petrov:Hi Namika,You are welcome, it took a while to find the root cause, but we've managed.Please, feel free to reach out to us regarding other issues or questions.Have a nice day! Dan Brenner Email Notifications Even After Attendee CancelsClosed   Amelia   Updated August 19, 2024 at 8:22am   11 Most recent comment from Uroš Jovanović:Hello Dan,The owner of the license needs to send us an email to [email protected] from the email that was used during the purchase of the plugin. The content should be that he/she agrees the o ... oscar garita Question about calendarClosed Pre-purchase questions for Amelia   Updated August 19, 2024 at 8:03am   2 Most recent comment from Uroš Jovanović:Hello Oscar, Thank you for reaching out to us. For that purpose, you can take a look at the Employee panel feature. Let me know if you have any other questions. Tina Hoyer Blacklist/ block customersClosed   Amelia   Updated August 19, 2024 at 8:00am   2 Most recent comment from Uroš Jovanović:Hello Tina,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Grim Long Payment OptionsClosed   Amelia   Updated August 19, 2024 at 7:47am   2 Most recent comment from Uroš Jovanović:Hello Grim,Thank you for reaching out to us.At the moment, we have this option with the Stripe payment method, the name of the option is Stripe Connect.In regards to your suggestion, please feel fre ... Herbert Amelia will not show up on the mobile deviceClosed   Amelia   Updated August 19, 2024 at 7:46am   6 Most recent comment from Stefan Petrov:Hi Herbert,The solution would be to exclude Amelia from caching. There is a plugin called "WP Plugin Manager" that is used to disable certain plugins from specific pages. You can install it and disab ... Sarah CouponClosed   Amelia   Updated August 19, 2024 at 7:37am   3 Most recent comment from Stefan Petrov:Hi Sarah,Thanks for reaching out to us, I'm glad to see that you were able to find the solution. The package feature is great for this use case, where you can offer multiple services in one packa ...