We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sharat Dhakad LabelClosed   Amelia   Updated August 16, 2024 at 11:58am   6 Most recent comment from Uroš Jovanović:Hello Sharat,Glad to be able to assist you.I will have this ticket closed now. Mark Gatti Email NotificationsClosed   Amelia   Updated August 16, 2024 at 11:09am   4 Most recent comment from Stefan Petrov:HI Mark,Completely understand, it's always good to double-check. Please, let me know if it works and if you still have issues, I can log in to take a better look.  Gamas Amelia Booking Address field not autocompleteClosed   Amelia   Updated August 16, 2024 at 10:56am   2 Most recent comment from Uroš Jovanović:Hello Gamas,Thank you for reaching out to us.The issue is that it is very hard to troubleshoot this without back-end access.If you could provide me with it, that would be great.Looking forward to you ... Sandeepa Pay vis linkClosed   Amelia   Updated August 16, 2024 at 10:52am   4 Most recent comment from Uroš Jovanović:Hello Sandeepa,Thank you for clearing that up, my apologies for the misunderstanding.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that featu ... Elisabeth Tax settings woo / amelia / invoicesClosed   Amelia   Updated August 16, 2024 at 10:49am   4 Most recent comment from Stefan Petrov:Hi Elisabeth,Thanks for the additional information. I've just spoken with developers regarding this use case. Apparently, it's more complicated than it looks and it would require customizati ... RMS cannot acces customer panel through customer credentialsClosed   Amelia   Updated August 16, 2024 at 10:21am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.When your client makes a reservation and completes the booking process by paying for the service, they should have the option to access the Customer Panel afterw ... Cesar Error con el Estado de la citasClosed   Amelia   Updated August 16, 2024 at 7:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We do not have any such bugs in Amelia so this is most likely issue with the settings or of you created some conflict of roles.1. In settings general sett ... Cesar Error con Notificación por correoClosed   Amelia   Updated August 16, 2024 at 7:24am   2 Most recent comment from Stefan Petrov:Hola César, gracias por contactarnos. Hay dos opciones para configurar el estado de la cita. Puedes configurarlo en la configuración general o para cada servicio por separado. Por favor, verifica s ... Florencia notificationsClosed   Amelia   Updated August 16, 2024 at 7:22am   6 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Nail Jolly Amelia Manager Role not workingClosed   Amelia   Updated August 16, 2024 at 7:17am   2 Most recent comment from Stefan Petrov:Hi Nail Jolly,Thanks for reaching out to us. Well, the Amelia Manager user role doesn't have all the permissions that an Admin has, so I'm not sure what you wanted to edit. For example - Th ... JEFFREY L DAVIS CANT SAVE ANYTHINGClosed   Amelia   Updated August 16, 2024 at 7:11am   2 Most recent comment from Stefan Petrov:Hi Jeffrey,Thanks for reaching out to us. This is a conflict with the mixed roles.You should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to confl ... David Filter Format and ValidationClosed   wpDataTables   Updated August 15, 2024 at 9:39pm   2 Most recent comment from Miloš Jovanović:Hi David,Sorry to disappoint you, but at the moment we do not have a way to limit users to only be able to input max character number in a text filter/ or any other filter type.And we also don't ... Halit ReportClosed   wpDataTables   Updated August 16, 2024 at 3:32pm   3 Most recent comment from Miloš Jovanović:Hi Halit,Just a small follow up from my end, on that last part of your scenario, to create a way for a table to only pull values which are '0' from the data set; I additionally spoke with ... Halit Can't importClosed   wpDataTables   Updated August 15, 2024 at 8:35pm   6 Most recent comment from Miloš Jovanović:Hi Halit,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day ... David Byers adding domainClosed   wpDataTables   Updated August 15, 2024 at 8:32pm   2 Most recent comment from Miloš Jovanović:Hi David,You currently have the Basic licence, which covers only one domain at a time.Licenses can be upgraded to higher tiers through our store, by clicking on the "Upgrade" button: A new modal ope ...