We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Timm Straßheim Feature requestClosed   Amelia   Updated August 22, 2024 at 7:21am   2 Most recent comment from Stefan Petrov:Hi Timm,Thanks for reaching out to us. Unfortunatelly, this option is currently only available for admins, since employees have a specific set of permissions (they can only book the appointments for t ... Johan Rylander Functionality to restrict bookings per userClosed Pre-purchase questions for Amelia   Updated August 22, 2024 at 7:15am   4 Most recent comment from Stefan Petrov:You are welcome, Johan.Let us know if you have any other questions regarding this topic or feel free to to open a new ticket regarding other and we will kindly assist. payman ziaei automatically import products from ameliaClosed   Amelia   Updated August 22, 2024 at 7:02am   2 Most recent comment from Stefan Petrov:Hi payman,Thanks for reaching out to us. Once the WooCoomerce is enabled and successfully integrated, the WooCoomerce product is created, but it will not be visible to your customers. It provides t ... Michael Etokakpan Email appointment Approved to EmployeeClosed   Amelia   Updated August 22, 2024 at 7:04am   7 Most recent comment from Marko Davidović:Hello again,You are using third-party plugin for sending notifications We can only help in case that you are using SMTP. So you have 2 option to reach out to WP mail support team so that they can che ... Adina J Docter Docter I need to book 90 min secondsClosed   Amelia   Updated August 22, 2024 at 6:59am   27 Most recent comment from Stefan Petrov:Hi Adina,Yes, Amelia will recognize the service duration now and the timeslots would be visible based on the chosen service duration. But, please note that the buffer times will not be included, since ... Patrick McCaffrey Hide a table until searchClosed   Gravity Forms integration for wpDataTables   Updated August 21, 2024 at 10:16pm   4 Most recent comment from Miloš Jovanović:Hi Patrick,No problem, we are happy to advise.If anything else comes up, please don't hesitate to open new tickets.Thank you. Milan FoldersClosed   wpDataTables   Updated August 21, 2024 at 9:12pm   4 Most recent comment from Miloš Jovanović:Hi Milan,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day ... Vineeth WPdata tables NOT WORKINGClosed   wpDataTables   Updated August 21, 2024 at 3:09pm   2 Most recent comment from Miloš Jovanović:Hi Vineeth, We had a couple of users with this issue after updating or a fresh premium plugin install recently. It seems it is a cache issue which happens on specific sites and/or user's browser ... eduardo checkbox limitClosed   Powerful Filters for wpDataTables   Updated August 21, 2024 at 3:04pm   2 Most recent comment from Miloš Jovanović:Hi eduardo,If you mean to limit how many possible choices there will be for filtering on Checkbox/Selectbox/MultiSelectBox, sorry to disappoint you, but at the moment the minimum we can set is ' ... Dona Dowlan Pre-Purchase questionsClosed Pre-purchase questions for wpDataTables   Updated August 21, 2024 at 2:43pm   4 Most recent comment from Miloš Jovanović:Hi Dona, No problem at all, I can completely understand. I did my best to advise, but as you can see, I did not fully understand all the details/major points of the use-case, unfortunately. 1. Just ... Koichi How to change your booking statusClosed   Amelia   Updated August 21, 2024 at 1:39pm   2 Most recent comment from Uroš Jovanović:Hello Koichi,Thank you for reaching out to us.Please check the following screenshot on how this needs to be done, this applies for both back-end appointments and the ones on the employee panel.Let me ... Gokay Ozcelik Limit service per dayClosed   Amelia   Updated August 21, 2024 at 12:32pm   2 Most recent comment from Uroš Jovanović:Hello Gokay,Thank you for reaching out to us.At the moment, there is an option to limit appointments per employee in Amelia.This can be done from the Amelia/Settings/Roles/Employees page.Please let m ... CPCI Solutions Change the maximum time allowed for follow-up emails or text messages.Closed   Amelia   Updated August 21, 2024 at 11:23am   2 Most recent comment from Stefan Petrov:HI CPCI Solutions,You can create custom scheduled notifications instead where you can configure these parameters according to your needs. Since this is also an scheduled notifications, it will be sent ... Nina Hammig Customer can't bookClosed   Amelia   Updated August 21, 2024 at 10:59am   7 Most recent comment from Uroš Jovanović:Hello Nina,Thank you for the update on this.If this is the case then this can be 1 of 3 issues 1. The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your ... Hicham GHAZI Form doesn't appear on MobileClosed   Amelia   Updated August 21, 2024 at 10:03am   4 Most recent comment from Stefan Petrov:Hi Hicham,You are welcome, i'm glad that I could help.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day!