We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Meezaan Joel Payment linkClosed   Amelia   Updated August 26, 2024 at 6:59am   6 Most recent comment from Uroš Jovanović:Hello Meezaan,Thank you for the update on this.Please check the following article for this purpose. Cesar Back-end para EmpleadosClosed   Amelia   Updated August 26, 2024 at 6:58am   6 Most recent comment from Uroš Jovanović:Hello Cesar,The link would be the same as the one that you use for back-end admin login.Please let me know if that helps you. Geovanni Granda PaymentsClosed   Amelia   Updated August 26, 2024 at 6:48am   4 Most recent comment from Uroš Jovanović:Hello Geovanni,Thank you very much for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: htt ... Pietro Retrieve client id with APIClosed   Amelia   Updated August 26, 2024 at 12:15pm   9 Most recent comment from Marko Davidović:Hello again,We just got the feedback from our colleagues and they have told us that the amelia customer are tied to WordPress users through a column called 'externalId'. However this attribu ... Daniel Badanjak Who uses the resourceClosed   Amelia   Updated August 26, 2024 at 5:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. When they book appointment there is no special settings to show if they are resources. Those are one and the same appointments. So you can check appointm ... Adam BookingClosed   Amelia   Updated August 26, 2024 at 5:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. 1. You can set reminder notifications such as next day appointment reminder. So that they are get reminded for upcoming appointment but this must be set ... Paiboon Limstit I don't understand how to create this service.Closed   Amelia   Updated August 26, 2024 at 5:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to create a service first you can not offer packages of services if you do not have services. Should you have any further inquiries, we kindly r ... Greg Bishop SMS notificationsClosed   Amelia   Updated August 26, 2024 at 5:27am   5 Most recent comment from Marko Davidović:Hello again, There was an issue with one of our SMS providers and this was resolved a few days ago so now all should be fine and you should have no issues with SMS notifications. This was out of our h ... Matthew Hewitson Services, duration and variationsClosed   Amelia   Updated August 26, 2024 at 5:24am   17 Most recent comment from Marko Davidović:Hello again, We can not say we just found this bug and our developers will start working on it. We will try to implement it as soon as it is possible. Once again we do apologize for any inconvenience. ... Hansen Muaja Issue with Integration with WooCommerce and BuddyBossClosed   Amelia   Updated August 27, 2024 at 8:38am   22 Most recent comment from Marko Davidović:Hello again,Yes, after activating their new profile the role is added. As we understand, in your flow users are created automatically after their first order, which is not an amelia booking but a diff ... Sanjay Thakore Ruzbeh SeminarClosed   Amelia   Updated August 26, 2024 at 5:19am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. There is no such option related to Zoom password in Amelia so this issue is not related to Amelia for this you need to reach out to Zoom support team so ... Giam Issues with Booking Reminder Cron Job and Email DeliveryClosed   Amelia   Updated August 26, 2024 at 5:18am   4 Most recent comment from Marko Davidović:Hello again, We are glad to hear that you resolved this issue and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you ... Alberto How pending and accepted appointments are shownClosed   Amelia   Updated August 26, 2024 at 5:16am   4 Most recent comment from Marko Davidović:Hello again, This is how it works if you set it to pending then you need to edit the appointment to approve them manually. What you want is not possible to achieve at this Im afraid. In light of this, ... Lucy Ross InstallingClosed   wpDataTables   Updated August 23, 2024 at 7:28pm   5 Most recent comment from Miloš Jovanović:Hi Lucy, We had a couple of users with this issue after updating or if they install a fresh version of our latest 6.6.1 wpDataTables. It seems it is a cache issue which happens on specific sites and/ ... Jason License ActivationClosed   wpDataTables   Updated August 23, 2024 at 7:26pm   8 Most recent comment from Miloš Jovanović:Hi Jason,Thank you so much, that means a lot to us!As mentioned, if anything else comes up that we could assist with, please don't hesitate to create new tickets.Thanks again.