We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Juan Carlos Service Package.Closed   Amelia   Updated August 23, 2024 at 3:54pm   2 Most recent comment from Uroš Jovanović:Hello Juan, Thank you for reaching out and for explaining the situation clearly. Regarding your question, Amelia does have an option to limit the number of appointments a customer can book. However, t ... Miroslav Dlugoš Employee info questionClosed   Amelia   Updated August 23, 2024 at 3:53pm   2 Most recent comment from Uroš Jovanović:Hello Miroslav,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Sandeepa Google Calendar syncClosed   Amelia   Updated August 23, 2024 at 2:38pm   2 Most recent comment from Uroš Jovanović:Hello Sandeepa,Thank you for reaching out to us.When you recreate the Google Calendar integration, the Google Calendar will not be disconnected from employee's profile.Please let me know if you h ... Pierre Only show the arrival timeClosed   Amelia   Updated August 23, 2024 at 1:12pm   6 Most recent comment from Stefan Petrov:You are welcome, Pierre.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our fu ... Jacob S Repeat Events AppearingClosed   Amelia   Updated August 23, 2024 at 1:08pm   5 Most recent comment from Stefan Petrov:Hi Jacob,That's what i wanted to check, as well. It looks like the caching might be a problem. You can either use the caching plugin or reach out to the hosting provider and ask them to do a deep ... Ludiwine Provider details errorClosed Pre-purchase questions for Amelia   Updated August 23, 2024 at 12:42pm   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. Can you please try to reinstall the Amelia plugin on your website and then if that does not resolve this issue, please provide me a temporary WP-admin (adminis ... Blaise Leseultre Event listClosed   Amelia   Updated August 23, 2024 at 12:33pm   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. Regarding your questions: Displaying Original and Discounted Prices: Amelia currently does not have a built-in feature to display the original price alongside ... casey Appointments on calendarClosed   Amelia   Updated August 23, 2024 at 12:14pm   4 Most recent comment from Uroš Jovanović:Hello Casey,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Odin Go back button in catalogClosed   Amelia   Updated August 23, 2024 at 12:10pm   12 Most recent comment from Stefan Petrov:You are welcome, Odin.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Pierre HTML notification issueClosed   Amelia   Updated August 23, 2024 at 10:21am   11 Most recent comment from Stefan Petrov:Hi Pierre,I can confirm as well that the styling is working if added like this If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Juan Carlos Modify the colors of the panel and access buttons.Closed   Amelia   Updated August 23, 2024 at 8:29am   2 Most recent comment from Stefan Petrov:Hi Juan,Thanks for reaching out to us. We have recently released the customer panel V2, so you can customize the colors of this panel in the Customize section. You just need to select this booking for ... Ali Hamkar Upgrade enquiryClosed   Amelia   Updated August 23, 2024 at 8:25am   2 Most recent comment from Stefan Petrov:Hi Ali,Thanks for reaching out to us. The pricing you see on our website is only applied to new licenses, but upgrades/ renewals. You can upgrade through your TMS store account at any time. Please, fi ... Uta Demontis Google calendar integrationClosed   Amelia   Updated August 23, 2024 at 8:17am   2 Most recent comment from Stefan Petrov:Hi Uta,Thanks for reaching out to us. Unfortunatelly, currently, there is no option to configure this since each service needs to be shown on the booking form and there is no option to hide the bookin ... Marco Schnyder Frontend doesn't work when Elementor Pro is activatedClosed   Amelia   Updated August 23, 2024 at 8:11am   5 Most recent comment from Stefan Petrov:Hi Marco,Strange, indeed, but i'm not familiar with this conflict. Honestly, Google Tag Manager is not that used compared to the other plugins, but I suppose that the issue can only be on Element ... Barad Dediashwili Does the admin have to create the employees?Closed   Amelia   Updated August 23, 2024 at 7:50am   4 Most recent comment from Uroš Jovanović:Hello Barad,Glad to be able to assist you.I will have this ticket closed now.