We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

lui problems with google sheets apiClosed Pre-purchase questions for wpDataTables   Updated August 26, 2024 at 2:23pm   2 Most recent comment from Miloš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3710794/ For future reference, please don't open multip ... tnconnect Image columnsClosed   wpDataTables   Updated August 26, 2024 at 2:07pm   5 Most recent comment from Miloš Jovanović:Hello,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.   I wanted to ask ... Ricardo Number range sliderClosed   wpDataTables   Updated August 26, 2024 at 1:55pm   4 Most recent comment from Miloš Jovanović:Hi Ricardo,Thanks for creating this development suggestion, I just upvoted it and I can see there are a few more users already who did the same.As mentioned, our management will follow it up and they ... Łukasz Możliwość wprowadzenia ograniczenia w przymiarkachClosed   Amelia   Updated August 26, 2024 at 1:50pm   6 Most recent comment from Stefan Petrov:Musisz przejść do Usług, wybrać konkretną usługę i włączyć opcję „limit rezerwacji na klienta”. Pierre-Marie Employee time conflictClosed   Amelia   Updated August 26, 2024 at 12:17pm   4 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad if we were able to help you and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Maria Esther Management of Gym Class ReservationsClosed   Amelia   Updated August 26, 2024 at 10:43am   4 Most recent comment from Stefan Petrov:Hi Maria,Some users use memberpress as a membership plugin. Memberpress has an addon to link your membership levels to any WordPress user role. As for the packages, you can do both, actually. Of cours ... Joris integration with iCal possible?Closed   Amelia   Updated August 26, 2024 at 10:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://feature ... Martin Catherall Postcode checkerClosed   Amelia   Updated August 26, 2024 at 10:33am   2 Most recent comment from Stefan Petrov:Hi Martin,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to ... Nicole Weber SMS NotificationsClosed   Amelia   Updated August 26, 2024 at 10:26am   12 Most recent comment from Stefan Petrov:Ni Nicole,You are welcome. I will leave this to the public, but I'm sure that most users already been informed.Should you have any other questions or issues, feel free to reach out to us and we w ... Paiboon Limstit I want to hide Employee on the frontend page.Closed   Amelia   Updated August 26, 2024 at 9:42am   2 Most recent comment from Stefan Petrov:Hi Paiboon,Thanks for reaching out to us.You need to go to Customize section / Step by Step v2 / Service selection and then under the options, you will the option to hide the employee selection field ... Kyle Raab Booking ProcessClosed   Amelia   Updated August 26, 2024 at 9:40am   6 Most recent comment from Stefan Petrov:Hi Kyle,Unfortunatelly, it's hard to promise an ETA at this moment. We already have a lot of features planned that we are working on currently, but based on the user votes on our page, we are ad ... Elsa vinas panneau employé et clientClosed   Amelia   Updated August 26, 2024 at 9:31am   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out. There is no limit to the number of user accounts (employees and customers) that can be created on the employee and customer panels. However, slow loading times can b ... kearym EventsClosed   Amelia   Updated August 26, 2024 at 8:53am   2 Most recent comment from Stefan Petrov:Hi kearym,I hope you are doing well. Please double check if this email for the user "cvadmin" is used somewhere else. For example, if an employee also has this email and there is WP user with the sam ... Hansen Muaja WP Amelia WhatsApp Notification not workingClosed   Amelia   Updated August 26, 2024 at 9:09am   38 Most recent comment from Marko Davidović:Hello again,We sent this to our dev just in case and they have sent us thisAfter running https://hmmusicacademy.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send we ... Dylan Barrott-Doughty Need HelpClosed Pre-purchase questions for Amelia   Updated August 26, 2024 at 7:18am   2 Most recent comment from Stefan Petrov:Hi Dylan,Thanks for reaching out to us. By default, Amelia only lets your customers select one timeslot per booking, but the workaround would be to use Cart feature. This allows your customers to sel ...