Okay
  Public Ticket #1524399
Getting support
Closed

Comments

  • charlieklik started the conversation

    Hi, 

    I bought this plugin last year and it has been unusable the entire time. I'm unable to create tables, charts, save anything without experiencing error messages and "Invalid JSON" messages. 

    My support has expired but I'm very unwilling to pay additional money to get support on a plugin that has been impossible to use. 

    I'd appreciate someone reaching out to me and helping me solve my issues.


  •   [deleted] replied privately
  • charlieklik replied

    Hi, 

    Unfortunately it's on a localserver so there's no easy way to give access. Have you noticed this type of issue before? Was hoping there would be an easy fix. 

    Best, 

    Charlie

  • [deleted] replied

    Hi Charlie,

    This looks like a problem with data in your table. Could you tell me which kind of data do you use to create a table and, if that is possible, send it to me so I can try? Also please try to create a new table with same data. 

  • charlieklik replied

    Hi Miljko, 

    I don't think it's a data issue. I had some of the tables working before, then suddenly they all stopped - even ones that I didn't change. 

    If I create a brand new table I get the same issue. Note that all my tables are very basic MySql queries. E.g.

    SELECT * from wp_user   - (Wp core table)

    SELECT * from wp_shipment   - (custom MySql table)

    Even these are returning errors. 

  • [deleted] replied

    Hi Charlie,

    This looks like response from your server changed and now contains something other than our response. 

    To see if this is a case go to Network tab of your browser developer tools find a request that our plugin make to the server, click on it and then you will see a response tab. Please copy content of it here. If it's too big paste it in txt file and attach it