We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

vitohbk translationClosed   Amelia   Updated April 15, 2019 at 9:01am   4 Most recent comment from Miloš Jovanović:HI vitohbk,You are welcome.Best regards. legasthenie Show DatabaseClosed   wpDataTables   Updated April 15, 2019 at 7:33am   2 Most recent comment from Aleksandar Vuković:Hello Mario.Thank you for your purchase.I believe this question should be turned to that other plugin's team. This is a simple short-code and maybe there are settings in that other plugin where ... Milton I need the clients address in the booking form.Closed Pre-purchase questions for Amelia   Updated April 12, 2019 at 1:58pm   2 Most recent comment from [deleted]:Hi Milton,Thank you for your interest in our plugin.1) The address field is not part of the default booking form, but we have option for adding custom fields to the booking form so you can add field w ... Arturas Can't create a table by importing data from a data sourceClosed   wpDataTables   Updated April 12, 2019 at 11:28am   17 Most recent comment from Aleksandar Vuković:Hello again Arturas.You're welcome.The other ticket you have is already closed, and I'll close this one out now.Please feel free to reach out to us if you have any further questions or issu ... Svinauh How to insert into a cell of the table video from google drive?Closed   wpDataTables   Updated April 12, 2019 at 10:46am   2 Most recent comment from Aleksandar Vuković:Hi again Svinauh.Can you please point me to the table where this happens?Also, if I understood you correctly - the video doesn't show up, but instead a link to the video, correct?Best regards. Todor Questionnaires?Closed Pre-purchase questions for Amelia   Updated April 12, 2019 at 10:37am   4 Most recent comment from [deleted]:Hi Todor,Unfortunately something like this is not possible with Amelia at the moment, only in the form that I have described below.Best regards. Luke Force Google Calendar Customer LocationClosed Pre-purchase questions for Amelia   Updated April 12, 2019 at 10:35am   4 Most recent comment from [deleted]:Hi Luke,Once you purchase the plugin you can open the ticket in Amelia section of this support platform and our technical support will send you the modification. The modification is change in the code ... Fabian AppointmensClosed   Amelia   Updated April 12, 2019 at 10:34am   2 Most recent comment from Miloš Jovanović:Hi Fabian,Thank you for your purchase.1.Sorry to disappoint you but it is not possible to hide the time slots from the customers at the moment.2.This can be achievable, you will nee to make 3 periods ... Svinauh In the backend, the documentation button overlaps the table.Closed   wpDataTables   Updated April 12, 2019 at 10:21am   8 Most recent comment from Aleksandar Vuković:Hi Svinauh.I believe I did get it sorted out, but put that aside - there's some javascript adding height. Maybe it's even coming from that "My Private Site" plugin, I wouldn't know. ... alessiocornale How to show booked appointments to the customer by front-endClosed   Amelia   Updated April 12, 2019 at 9:53am   2 Most recent comment from Miloš Jovanović:Hi alessiocornale,Thank you for your purchase.Sorry to disappoint you but something like this is not possible to achieve with the plugin built in features at the moment.We have a plan to implement fr ... TheRealionaire The booking wizard doesn't show up on the frontendClosed   Amelia   Updated April 12, 2019 at 9:51am   2 Most recent comment from Isidora Markovic:Hi TheRealionaire,Thank you for your purchase.We check link that you provide, and we can see that our plugin is working fine. (attachment)Can you please try to clear your browser cache or try to open ... Brett Impoting xml files & Time CalcsClosed Pre-purchase questions for wpDataTables   Updated April 12, 2019 at 9:23am   4 Most recent comment from Aleksandar Vuković:Hello Brett.I replicated your Form on my end, and I'm sorry to say that doing this is not possible with plugin's built in features.The form would create two separate columns and conditiona ... Patrick Missing option in notification settingsClosed   Amelia   Updated April 12, 2019 at 9:12am   4 Most recent comment from Isidora Markovic:Hi Patrick,You are welcome.No you will not delete your data because it is already saved in database. There is only two ways how you can remove (lose) data: First if you delete all data throw our plu ... Ricardo Reglero wpdatatables and formidable formsClosed Pre-purchase questions for wpDataTables   Updated April 12, 2019 at 8:21am   4 Most recent comment from Aleksandar Vuković:You're welcome Ricardo.I'm glad I could help.If you have any more questions or issues, please feel free to reach out to us, and we'll gladly help.Best regards. Matt J Pre-Purchase Questions about FeaturesClosed Pre-purchase questions for wpDataTables   Updated April 12, 2019 at 7:51am   2 Most recent comment from Aleksandar Vuković:Hello Matt.Thank you for your interest in our plugin.1. When you set the editor input type to be "Single-value selectbox" or "Multi-value selectbox", it can be edited from within the cell when you en ...