We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sean Alsobrooks Recurring ApptsClosed Pre-purchase questions for Amelia   Updated April 17, 2019 at 12:51pm   2 Most recent comment from [deleted]:Hi Sean,Thank you for your inquiry.Not yet, but we will work on this feature for one of the future updates. Currently, we are working on the event booking feature, after that we plan to implement the ... heroseven7 Navigation​​ browser support and link reference for each step by stepClosed   Amelia   Updated April 17, 2019 at 11:09am   8 Most recent comment from Miloš Jovanović:HI heroseven7,Of course, I will send them the feedback of this ticket.In the meantime if you can send me the link of your booking page I can probably increase the size of that button with some CSS.Be ... waynep16 Improve UX by scrolling calendar to viewClosed   Amelia   Updated April 17, 2019 at 10:52am   2 Most recent comment from Miloš Jovanović:Hi waynep16,Thank you for your purchase and for the honest opinion.We willl definitely consider this and try to improve the UX for some of the future updates of the plugin.Thank you again for your fee ... trevorjordan UpdateClosed   wpDataTables   Updated April 17, 2019 at 10:43am   7 Most recent comment from Aleksandar Vuković:You are welcome Trevor. Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. Laura Place HoldersClosed   Amelia   Updated April 17, 2019 at 10:29am   4 Most recent comment from Miloš Jovanović:Hi Laura,Unfortunately no, the placeholders can only be used in the notifications at the moment.Best regards. Daniel Stachurski Adding things for reservation possibilityClosed   Amelia   Updated April 17, 2019 at 10:18am   2 Most recent comment from Miloš Jovanović:HI Daniel,Thank you for your purchase.We have a plan to add inventory( restaurant tables, rent a car, or in your case bowling row number) booking for some future updates of the plugin.Best regards. TheRealionaire Employee Email fieldClosed   Amelia   Updated April 17, 2019 at 10:05am   5 Most recent comment from Miloš Jovanović:Hi TheRealionaire,Can you please tell me are there any errors in the server log?Best regards. Penny Rice update failedClosed   wpDataTables   Updated April 17, 2019 at 9:21am   2 Most recent comment from Aleksandar Vuković:Hello Penny.Thank you for your purchase.My suggestion is to update the plugin manually by following these steps: IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in th ... Franz 3rd Step Booking Wizard greyed outClosed   Amelia   Updated April 16, 2019 at 3:01pm   7 Most recent comment from Isidora Markovic:Hi Franz,Yes you need to disable this option Check customer’s name for existing email when booking  and your existing customers will be able to enter different information when they are booking ... Frastra96 Change order of rows in tableClosed   wpDataTables   Updated April 16, 2019 at 1:42pm   4 Most recent comment from Aleksandar Vuković:Hello again Frastra96.Not with the built in features, unfortunately, no. Table Tools consists of a block of buttons that provides additional features for the tables: export to PDF, export to CSV, ... Gerard Beaulieu Serialized PHP has stopped workingClosed   wpDataTables   Updated April 16, 2019 at 1:32pm   6 Most recent comment from Aleksandar Vuković:Great troubleshooting, Gerard.Thanks for letting me know.I'm curious, though, if DiffChecker will be able to find the difference between those two files. Can you just check that and let me know ... lltlawservices Appointment PluginClosed Pre-purchase questions for Amelia   Updated April 16, 2019 at 12:26pm   2 Most recent comment from [deleted]:Hi lltlawservices,Thank you for your interest in our plugin.This should work because we have option for creating various service types and categories of services. However, you should know that at the ... Michael Pang Not LoadingClosed   Amelia   Updated April 16, 2019 at 12:25pm   3 Most recent comment from Isidora Markovic:Hi Michael,Thank you for your purchase.Sorry for inconvenience,We try to login with credentials that you provide, but we can't. (attachment)In meanwhile can you try to save your employee again a ... bmwork Chart source codesClosed   wpDataTables   Updated April 16, 2019 at 12:22pm   3 Most recent comment from Aleksandar Vuković:Hello bmwork.From the look of that screenshot, I'd say the chart was added to an element coming either from the theme or from a page builder (Beaver, Elementor, WP Bakery, etc.). Unfortunately ... Brendan Cant download PluginClosed   wpDataTables   Updated April 16, 2019 at 12:13pm   10 Most recent comment from Isidora Markovic:Hi Brendan,You are welcome.Best regards.