We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Krista Search Field with Custom Database TableClosed Pre-purchase questions for wpDataTables   Updated May 30, 2019 at 12:03pm   2 Most recent comment from Aleksandar Vuković:Hello Krista.Thank you for your interest in our plugin.Your request seems to be fairly simple.You can create a table that pulls the lot/part code, and the YES, NO options. For instance - your databa ... Oliver CurrencyClosed Pre-purchase questions for Amelia   Updated May 30, 2019 at 11:58am   2 Most recent comment from [deleted]:Hi Oliver,Thank you for your interest in our plugin.We have option in our plugin to change the currency so the clients could see the prices in UK pounds and pay for the service through PayPal, Stripe ... Mike Checking features will do want we wantClosed Pre-purchase questions for wpDataTables   Updated May 30, 2019 at 11:34am   2 Most recent comment from Aleksandar Vuković:Hello Mike.Thank you for your interest in our plugin.Most of these features would require some customization, which is not included in the support of the plugin.User ability to upload chart data into ... aaron4osu Calendar showing bookedClosed   Amelia   Updated May 30, 2019 at 10:54am   6 Most recent comment from Miloš Jovanović:HI aaron4osu,The pleasure is all mine.Best regards. michiiee Bug still not fixedClosed Pre-purchase questions for wpDataTables   Updated May 30, 2019 at 10:20am   2 Most recent comment from Aleksandar Vuković:Hello Michael.Sorry for the inconvenience, but we still haven't been able to find a stable solution. There are a lot of settings and different options in charts.js that needs to be checked when ... Martin Bug in custom queryClosed   wpDataTables   Updated May 30, 2019 at 8:19am   3 Most recent comment from Martin:Hello Aleksandar, Thanks for your answer, I will create views in database to test it out. I will let you know, if it works. Thanks Flo Custom Fields : Checkbox ticked by defaultClosed   Amelia   Updated May 30, 2019 at 6:55am   8 Most recent comment from Isidora Markovic:Hi Flo,Thank you in advance. It means a lot to us, and I am looking forward to reading your comment. Best regards. Andreas Description of ServicesClosed   Amelia   Updated May 29, 2019 at 7:45pm   4 Most recent comment from Aleksandar Vuković:Hey Andreas.No worries, it could have been a caching issue, for sure. You wouldn't be the first one to experience it.I'm glad we got it resolved, though.If you have any further questions or ... Tambore 10 After Migrate Wordpress, Amelia is all blank.Closed   Amelia   Updated May 29, 2019 at 3:42pm   6 Most recent comment from Isidora Markovic:Hi Tambore 10,Thank you so much for great review. It means us a lot.  If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. Andreas Positioning bug?Closed   Amelia   Updated May 29, 2019 at 3:13pm   5 Most recent comment from Andreas:It seems to happen only on really wide screens, so I leave it for now.I will investigate further when all other issues (websitewise) are solved...Thx.a. Vinny Mulvey Booking slotsClosed   Amelia   Updated May 29, 2019 at 1:41pm   7 Most recent comment from Aleksandar Vuković:You are welcome Vinny. Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help.Best regards. Grupo Mercadeo Redirect to Woocommerce checkout pageClosed   Amelia   Updated May 29, 2019 at 1:01pm   7 Most recent comment from Miloš Jovanović:Hi Sebastian,The next update will delete the code changes because this change is not in our built in files.The best solution is to make a backup of this file and apply the change after the update.The ... areaticCV areatic Popover toolsClosed   wpDataTables   Updated May 29, 2019 at 10:12am   4 Most recent comment from Aleksandar Vuković:Hi again areaticCV.Thank you for the suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our ide ... Santhanam how to include Company Name and LogoClosed   wpDataTables   Updated May 29, 2019 at 9:58am   2 Most recent comment from Aleksandar Vuković:Hello Santhanam.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible to achieve with the plugin's built in features. Table Tools cons ... taramariewest Option in Amelia BookingClosed   Amelia   Updated May 29, 2019 at 9:55am   6 Most recent comment from Miloš Jovanović:Hi Tara,The next major feature will be the Front end booking cabinet for customers where the use case described below will be possible.But at the moment the only approach is from the backend.Best reg ...