We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

justinsmassage appointments not showing upClosed Pre-purchase questions for Amelia   Updated November 4, 2019 at 12:03pm   5 Most recent comment from Miloš Jovanović:HI Justin,Now you have a lifetime license, which includes all updates, but you do not have support.The issue that you described it looks like there is some problem with the setup of the working hour ... Nico Morgan Initial setupClosed   Amelia   Updated November 4, 2019 at 11:08am   6 Most recent comment from [deleted]:You are welcome, Nico. Hope everything will work fine If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  Brian Date Format issueClosed   wpDataTables   Updated November 4, 2019 at 10:59am   2 Most recent comment from Aleksandar Vuković:Hello BrianThank you for your purchase.You can change the date format through wpDataTables settings:This applies to all your tables, and unfortunately at the moment there's no way of changing th ... Terry O'Connor Ability To Add Additional Customised Data fields In Booking FormClosed   Amelia   Updated November 4, 2019 at 10:29am   2 Most recent comment from Aleksandar Vuković:Hello Terry.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Amelia uses WordPress users to create "Amelia Employees" and " ... Jason Feaga Create A Manual TableClosed   wpDataTables   Updated November 4, 2019 at 10:25am   2 Most recent comment from Aleksandar Vuković:Hello Jason.Thank you for your purchase.If you are being asked to select the data source, you're not selecting the manual table to start with.Please select this window, and try again: Himanshu Integer Type of ColumnClosed   wpDataTables   Updated November 4, 2019 at 10:23am   2 Most recent comment from Aleksandar Vuković:Hello Himanshu.Sorry, but I don't see any links where I could test this behavior.The integer limit in SQL is 42 characters, so you should be able to enter these numbers. Please provide me with ... Abdallah Translation questionClosed Pre-purchase questions for wpDataTables   Updated November 4, 2019 at 10:17am   2 Most recent comment from Aleksandar Vuković:Hello Abdallah.Thank you for your interest in our plugin.I don't believe you'd be able to do this with any of the translator plugins. You see, any strings you manually enter cannot be trans ... HP Subfloors Developer Company Settings can't save addressClosed   Amelia   Updated November 4, 2019 at 10:15am   3 Most recent comment from Aleksandar Vuković:Hello HP Subfloors Developer.Thank you for your purchase.I'm glad to hear the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we&# ... Luke Chambers Amelia EventsClosed   Amelia   Updated November 4, 2019 at 10:13am   2 Most recent comment from Aleksandar Vuković:Hello Luke.Thank you for your kind words.Unfortunately, for the Event booking we only have the following shortcodes available:[ameliaevents] if you want to show list of all your events,[ameliaevents ... Mark Shannon Premium features not availableClosed   Amelia   Updated November 4, 2019 at 10:11am   4 Most recent comment from [deleted]:You are welcome, Mark. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out,  Emanuele precompile customer formClosed Pre-purchase questions for Amelia   Updated November 4, 2019 at 10:02am   2 Most recent comment from [deleted]:Hi Emanuele,Thank you for your interest in our plugin.Unfortunately something like this is not possible at the moment. In our plugin users that are logged in the WordPress have their data filled in th ... Anders Analytics Google Tag Manager TrackingClosed   Amelia   Updated November 4, 2019 at 9:16am   2 Most recent comment from Aleksandar Vuković:Hello Anders.Thank you for your purchase.We haven't received any complaints that this hook doesn't work.However, in your script I don't see any URLs, like there is in our example: wi ... kb12321 cron settingsClosed   Amelia   Updated November 4, 2019 at 9:14am   8 Most recent comment from [deleted]:Hello kb12321, Sorry for replying late, we are not working on weekends. Could you please check if you have paste this line in the Add Php Cron event (without the stars and the number)? file_get_conte ... Fatih Karlıdağ Busy SlotsClosed   Amelia   Updated November 4, 2019 at 9:01am   2 Most recent comment from [deleted]:Hello Fatih, Apologies for replying late, we are not working on weekends. Unfortunately, it is not possible for the events that are made in Google calendar to be seen in your Amelia calendar (back ... caleb nyabuto customizationClosed   Amelia   Updated November 4, 2019 at 7:53am   2 Most recent comment from Aleksandar Vuković:Hello again caleb.If I understood you correctly - the color you change in Customization screen doesn't apply in front end, correct?If that is true, please note that after you change the color, a ...