We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

William Decker documentation for employees to set up their own schedule and profileClosed   Amelia   Updated February 14, 2020 at 3:19pm   2 Most recent comment from Miloš Jovanović:Hi William,Thank you for your purchase.You can take a look at this link to see how the employee can manage the appointments.This is how the appointments are managed - linkAnd how you can manage the c ... Nick Young Marketplace ConceptClosed Pre-purchase questions for Amelia   Updated February 14, 2020 at 11:07am   2 Most recent comment from Miloš Jovanović:Hi Nick,Thank you for your inquire.With our plugin you can create more than 1 salon and assign employees with different services for each of the salons.My suggestion is to check out our demo sites � ... Jessica Display time slots for one day only?Closed Pre-purchase questions for Amelia   Updated February 14, 2020 at 10:55am   2 Most recent comment from Miloš Jovanović:Hi Jessica,Thank you for inquire.Sorry to disappoint you but unfortunately showing time slots only for 1 day is not possible at the moment.As for the scrolling issue this highly depends on which devi ... Jerry Table to pdf / Table row to formClosed Pre-purchase questions for wpDataTables   Updated February 13, 2020 at 5:17pm   2 Most recent comment from Miloš Jovanović:Hi Jerry,Thank you for your inquire.- Is a table created with your plugin printable (best if convertible to pdf)?Yes, you can find more information about table tools on this linkAlso be sure to che ... Trent Placeholders and WildcardsClosed   wpDataTables   Updated February 13, 2020 at 3:07pm   17 Most recent comment from Isidora Markovic:Hi Trent, You are welcome. Sorry for misunderstanding earlier. If you have any other issue or question please open new ticket, and we help you out. I’d like to ask you a favor. Would you mind taki ... Ronald Lee Front-end loading issueClosed   Amelia   Updated February 13, 2020 at 2:36pm   6 Most recent comment from Miloš Jovanović:HI Ronald,The pleasure is all mine, you are welcome.Have a great day !Best regards. Creofy SMS 30minutes before AppointmentClosed   Amelia   Updated February 13, 2020 at 2:22pm   2 Most recent comment from Miloš Jovanović:HI Creofy,Thank you for your purchase.Unfortunately it is not possible to set SMS notification 30minutes before an appointment at the moment.It is possible to send 1 day before appointment and follo ... Joanne Adams creating a "pop out" catalogueClosed   Amelia   Updated February 13, 2020 at 1:12pm   2 Most recent comment from Miloš Jovanović:Hi Joanne,Thank you for your inquire.Here’s the list of all our shortcodes: For Step-by-Step Booking Wizard view:[ameliabooking] if you want to show the basic Step-by-step Booking wizard,[ameliabo ... Dominique Sol-Rolland Is it possible to manage promotions?Closed   Amelia   Updated February 13, 2020 at 12:32pm   2 Most recent comment from [deleted]:Hello Dominique Sol-Rolland, Thank you for your purchase!There isn't a feature for promotions, as they are, in Amelia. But there is a Coupons feature, so you can create coupons that can be sent ... Andrew Dudgeon User specified service durationClosed Pre-purchase questions for Amelia   Updated February 13, 2020 at 12:27pm   2 Most recent comment from [deleted]:Hi Andrew Dudgeon,Thank you for your interest in our plugin.We don't have exactly the same option but I will explain what is possible with our plugin. In our plugin admin defines the service dura ... Saul Ortiz Appointment ManagementClosed   Amelia   Updated February 13, 2020 at 12:23pm   2 Most recent comment from Miloš Jovanović:Hi Saul,Thank you for your purchase.You can check the Notification page in our plugin, more information on this linkEmail notificationsSMS notificationsYou can also enter the email in the Amelia Sett ... Len Transforming cell value into imageClosed   wpDataTables   Updated February 13, 2020 at 11:59am   2 Most recent comment from Isidora Markovic:Hi Len,Thank you for your purchase.Well if you have that table in database then  can use CONCAT function in MySQL. On this link you have example with link how to achieve this with query. Below ... Lydie Sok we cant download ameliaClosed Pre-purchase questions for Amelia   Updated February 13, 2020 at 9:50am   8 Most recent comment from [deleted]:Please let me know when you are sure and the transaction appear, cause we can find the payment with this. Matthew Pre-purchase QuestionClosed Pre-purchase questions for Amelia   Updated February 13, 2020 at 9:23am   2 Most recent comment from [deleted]:Hi Matthew,Thank you for your interest in our plugin.It should be possible but we are not completely sure. We have users that use WooCommerce products together with our services but we didn't see ... Mark Williams Displaying table from PHP codeClosed   wpDataTables   Updated February 13, 2020 at 8:37am   7 Most recent comment from Isidora Markovic:Hi Mark,Aleksandar is on vacation and I will help you out.As Aleksandar explain you there are filters in our docs that you can use depends on from which table tape you create table:wpdatatables_filte ...