We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

SDS Custom FieldsClosed   Amelia   Updated February 18, 2020 at 2:27pm   2 Most recent comment from [deleted]:Hello SDS, Thank you for your purchase.Yes, this is the way Amelia works - when one person books an event they will fill in information only for them, and if they choose more people in the booking p ... Laurent API REST exampleClosed   Amelia   Updated February 18, 2020 at 2:19pm   2 Most recent comment from Aleksandar Vuković:Hello Laurent We have API Routes for the Amelia app, but most of them are protected depends on of the permissions that is set in WordPress Accounts. You can check those API Routes in this file ../w ... Nikki Hambry Missing Settings in Free VersionClosed Pre-purchase questions for Amelia   Updated February 18, 2020 at 1:48pm   3 Most recent comment from [deleted]:Hi Nikki,You are using Amelia fee plugin, and this feature is available just in Premium version. Laurent about ID for service, category and othersClosed   Amelia   Updated February 18, 2020 at 1:39pm   2 Most recent comment from Aleksandar Vuković:Hello Laurent If everything goes well, we will be including the IDs of employees, services and events in our next update. However, I can't promise that, since there are other features that are cu ... amanmandaer event description pageClosed   Amelia   Updated February 18, 2020 at 1:36pm   2 Most recent comment from Aleksandar Vuković:Hello ShalikaThank you for your purchase.Every event has its own description, which is available on click - when someone clicks on the event in front-end. Anything other than that would be considered ... Ryan Time slots are not updatingClosed   Amelia   Updated February 18, 2020 at 1:31pm   2 Most recent comment from Aleksandar Vuković:Hello RyanThank you for your purchase, and sorry for the inconvenience.Are you changing the working hours of your employees? They are the ones providing the service, so that's where the working h ... Giorgio Baruffi CatalogsClosed Pre-purchase questions for Amelia   Updated February 18, 2020 at 1:18pm   5 Most recent comment from Miloš Jovanović:Hi Giorgio,May I kindly suggest you to open a ticket in the Amelia category and our support agents will help you out.This is a category for pre purchase questions.Best regards. Pixi2015 i dont need the option for employee, how do i disable that, its for party bookingClosed   Amelia   Updated February 18, 2020 at 1:07pm   2 Most recent comment from Aleksandar Vuković:Hello Pixi2015Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Employees are the ones who provi ... Philip Logo in pdfClosed   wpDataTables   Updated February 18, 2020 at 12:58pm   2 Most recent comment from Aleksandar Vuković:Hello PhilipGenerated PDF, XLS, CSV are not customizable. Unfortunately, the library allows very little “fine-tuning” of the generated files, so font, size, and other properties cannot be changed ... Guy Purchase ProductClosed Pre-purchase questions for wpDataTables   Updated February 18, 2020 at 12:54pm   2 Most recent comment from Aleksandar Vuković:Hello GuyThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately we don't provide live support. Only support offered is through the ticketing system, so please f ... Daniel Skogvik Not respondingClosed   wpDataTables   Updated February 18, 2020 at 12:39pm   2 Most recent comment from Aleksandar Vuković:Hello DanielThank you for your purchase, and thank you for letting us know the issue was resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gla ... 宏幸 沼澤 Google mapが表示されませんClosed   Amelia   Updated February 18, 2020 at 12:35pm   3 Most recent comment from [deleted]:Hello 宏幸, Glad to hear that you managed to find a solution for your issue. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Randal Oulton VariablesClosed   Report Builder for wpDataTables   Updated February 18, 2020 at 12:22pm   2 Most recent comment from Aleksandar Vuković:Hello Randal1. You can pre-filter the table through URL, like mentioned in your question.2. If you enabled "Follow table filtering" when you created the report, it will follow the filter given in the ... Calina Sorting tablesClosed   wpDataTables   Updated February 18, 2020 at 12:09pm   2 Most recent comment from Aleksandar Vuković:Hello CalinaThank you for your purchase.You can add the column as a "string" type column, with editor input type set to "One line edit" instead of "URL link". Then you can add your links like this: A ... Kenneth Booking AmeliaClosed Pre-purchase questions for Amelia   Updated February 18, 2020 at 11:55am   2 Most recent comment from Miloš Jovanović:Hi Kenneth,Thank you for your inquire.Our plugin supports appointments and events booking at the moment.Something that you require is inventory booking , which unfortunately we do not have.We do have ...