We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

xpateducation Booking Calendar Times Wont ChangeClosed   Amelia   Updated April 9, 2020 at 7:40am   4 Most recent comment from Aleksandar Vuković:Great news, DavidThanks for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. hackingdesign25 Cost estimation for each serviceClosed   Amelia   Updated April 9, 2020 at 6:14am   9 Most recent comment from Aleksandar Vuković:Hi BajaThat really depends on how you're creating pages. If you're using the standard editor, you can edit the content as HTML and paste it; if you're using Gutenberg, you can add a cla ... Colin Anthony Creating WP UserClosed   Amelia   Updated April 8, 2020 at 3:52pm   2 Most recent comment from [deleted]:Hello Colin Anthony, Thank you for your purchase. When a WP user is created from the Customers/Employees modal in Amelia, (or from the front-end booking form) the only information transferred to t ... Emma Fletcher Zoom Integration - URGENTClosed   Amelia   Updated April 8, 2020 at 3:44pm   2 Most recent comment from [deleted]:Hello Clare Wren, The placeholders that you have in the attached notifications are for Events, not Services. Please copy/paste the placeholders from the Placeholders list. When you open the notifica ... Jodi Nemser-Abrahams URL button CSSClosed   wpDataTables   Updated April 8, 2020 at 3:24pm   7 Most recent comment from Aleksandar Vuković:Thanks for sharing that SrinathI'm sure everyone will have use of that xpateducation Multiple bookings in the one bundle.Closed   Amelia   Updated April 8, 2020 at 2:46pm   3 Most recent comment from [deleted]:Hello David Smith, Thank you for your purchase. Unfortunately, there isn't a possibility to book and pay for several appointments at once in Amelia with its current built-in features. Only one ... Emma Fletcher Multiple bookingsClosed   Amelia   Updated April 8, 2020 at 2:43pm   2 Most recent comment from [deleted]:Hello Emma, Thank you for your purchase. Unfortunately, there isn't a possibility to book multiple appointments at once in Amelia with its current built-in features. Only one appointment can be ... viatordigital Events with multiple datesClosed   Amelia   Updated April 8, 2020 at 2:05pm   8 Most recent comment from [deleted]:Hello Max, You are welcome. Yes, that is correct, you can create one event with separate dates, if you need that, and it will be counted as one event - so one price and one booking. Stay safe!If y ... Laurent remove price when 0 (CSS)Closed   Amelia   Updated April 8, 2020 at 1:59pm   9 Most recent comment from Aleksandar Vuković:Hi again fabloria Sure, but wouldn't it also be better if we did this on your private ticket instead of flooding Laurent's ticket? In short - you need to inspect the element, find what you w ... Takuya Matsumoto query string dousen't work my serverClosed   Amelia   Updated April 8, 2020 at 1:29pm   4 Most recent comment from [deleted]:Great, glad to see thatYou are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Peder Morgenthaler Responsive tables disappearClosed   wpDataTables   Updated April 8, 2020 at 12:03pm   4 Most recent comment from Aleksandar Vuković:Hello again PederI checked your page: https://pedmor21.dream.press/data/covid-19-us-data-2/us-cases/And saw the table there is #6.So, I went into back-end and enabled responsiveness, and "Hide unti ... Laszlo Abraham two tables on the same pageClosed   wpDataTables   Updated April 8, 2020 at 11:58am   17 Most recent comment from Aleksandar Vuković:You're welcome LaszloI'm glad to hear that.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Greg Gardner capabilitiesClosed Pre-purchase questions for Amelia   Updated April 8, 2020 at 11:41am   2 Most recent comment from [deleted]:Hi Greg,Thanks for your interest in our product.Yes, this is how the Amelia works. So, you will have one employee - the wrangler (make this employee in Amelia and assign services to that employee), ... Heinz Robert Zoom Meeting for Bookings?Closed   Amelia   Updated April 8, 2020 at 11:41am   6 Most recent comment from Aleksandar Vuković:You're welcome HeinzI'm glad to hear it works fine for you as well!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. GHENAM Advance paymentClosed Pre-purchase questions for wpDataTables   Updated April 8, 2020 at 10:24am   4 Most recent comment from Aleksandar Vuković:Hi again GHENAMThe feature is planned, but it will not be released in the near future.You can try with the workaround suggested in my previous response, or with WooCommerce deposits.It is all the same ...