We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Leah Enable Customer Pane;Closed   Amelia   Updated April 13, 2020 at 8:39am   2 Most recent comment from [deleted]:Hello Leah, Apologies for replying late, we are not working on weekends. The Customer Panel features was added in version 2.4 of Amelia, so you probably have some later version of the plugin. Please ... Tiffany Paige PayPal interagationClosed   Amelia   Updated April 13, 2020 at 8:15am   4 Most recent comment from [deleted]:You are welcome, Tiffany. Glad to see the issue is gone. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. graygear Don't show pricingClosed Pre-purchase questions for Amelia   Updated April 13, 2020 at 8:06am   2 Most recent comment from [deleted]:Hi Graygear,Thank you for your interest in our plugin.If you set 0 as price for each service the payment methods and price calculation will be hidden right away. You can also add prices for the servic ... W Correct IP Address Not Picking UpClosed   Amelia   Updated April 13, 2020 at 8:03am   4 Most recent comment from Aleksandar Vuković:Hi again WaseemI can confirm it's not working for me either, it's selecting South Africa regardless if I enable VPN or not.Can you confirm this is how General Settings are configured?If ye ... Ben Import from Excel or CSV FileClosed   wpDataTables   Updated April 13, 2020 at 7:47am   2 Most recent comment from Aleksandar Vuković:Hello BenI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only create tables from back-end at the moment. However, ... Brian Reilly Color of pie chart based on tableClosed Pre-purchase questions for wpDataTables   Updated April 13, 2020 at 7:17am   2 Most recent comment from Aleksandar Vuković:Hey BrianUnfortunately, no.Charts don't follow table styles and formatting, but instead have their own.That is default behavior of charts engine, but if you need some custom solution you can che ... Heinz Robert Employees frontend?Closed   Amelia   Updated April 13, 2020 at 7:11am   4 Most recent comment from Aleksandar Vuković:Hi again HeinzWell, I'll definitely forward that to our development team as a feature suggestion for future development.Hopefully they'll be able to add that. Marco Sison CSS Format SyntaxClosed   wpDataTables   Updated April 13, 2020 at 7:07am   2 Most recent comment from Aleksandar Vuković:Hello MarcoThank you for your purchase.The CSS can be adjusted for existing classes (you can find by inspecting the page), or newly defined classes in the plugin.Those newly defined classes can be set ... Paul Landman Muli ServiceClosed Pre-purchase questions for Amelia   Updated April 10, 2020 at 5:02pm   2 Most recent comment from [deleted]:Hi Paul,Thanks for your interest.We do not have multiple service bookings at once for now, we have this on our road map, but it is till not available. For now, we have Extras that can be made for each ... Kal Google Calendar Entry QueryClosed   Amelia   Updated April 10, 2020 at 4:26pm   2 Most recent comment from [deleted]:Hello Kal, This ticket was assigned to me, so I will help out. If the employee has connected to Google calendar in Amelia and if they create an event in their Google calendar with status Busy, and ... Jesse Lavender Multiple AppointmentsClosed   Amelia   Updated April 10, 2020 at 4:17pm   6 Most recent comment from [deleted]:Hello Jesse, You are welcome. Sorry for the misunderstanding. I see, you can achieve that if you disable the option Allow booking below minimum capacity in Amelia -> Settings -> Appointments, as ... Piotr Kowalski Front end formsClosed   wpDataTables   Updated April 10, 2020 at 2:04pm   6 Most recent comment from Aleksandar Vuković:You're welcome PiotrIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sampath Shenoy Event FunctionalityClosed   Amelia   Updated April 10, 2020 at 1:52pm   4 Most recent comment from Aleksandar Vuković:Good news, SampathThanks for letting me know. Ian text filterClosed   wpDataTables   Updated April 10, 2020 at 1:46pm   23 Most recent comment from Aleksandar Vuković:I'm glad to hear that IanHappy to know our plugin is making a difference.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Also, if t ... vagtarap Feature RequestClosed   wpDataTables   Updated April 10, 2020 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello vagtarapThank you for your purchase, and for your suggestion. It has been forwarded to our development team.If you're open to changing our code, you can do that in files:../wp-content/plugi ...