As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Andy MySQL query spamClosed   wpDataTables   Updated June 29, 2020 at 1:17pm   10 Most recent comment from Aleksandar Vuković:Hello AndyWe've just released updated versions of all our add-ons, and wpDataTables.Can you please update Master-Detail and wpDataTables to the latest versions? The issue should be resolved. Christian Lara Reschedule problem via front end customer panelClosed   Amelia   Updated June 28, 2020 at 7:50pm   4 Most recent comment from Aleksandar Vuković:Hello again ChristianPlease don't ask me to remember to notify you about this. I would love to, but I simply can't promise that I'll remember. I receive around 100 tickets every day an ... Mike Olarrea WP Data Tables not recognizing data from Google SpreadsheetClosed   wpDataTables   Updated June 28, 2020 at 4:01pm   4 Most recent comment from Aleksandar Vuković:Hello again MikeYou're welcome! If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. ReadingRoomFlorida Januszka Email Notifications Line SpacingClosed   Amelia   Updated June 28, 2020 at 10:59am   16 Most recent comment from Aleksandar Vuković:Thanks for the thorough explanation TonyI'm sure it will help others. Charles BRUNET create my calendar and the registrations for the yearClosed   Amelia   Updated June 27, 2020 at 11:00am   4 Most recent comment from Aleksandar Vuković:I see.Sorry to hear you won't be using the plugin after purchase.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, t ... Craig Setting one employee at multiple locationsClosed   Amelia   Updated June 26, 2020 at 4:57pm   4 Most recent comment from [deleted]:You are welcome, Craig. Thank you for the suggestion, I will add it as a feature request to our list and forward it to the developers so it can be considered for modification in the future. If you ... Diana Page calendarClosed   Amelia   Updated June 26, 2020 at 4:57pm   4 Most recent comment from [deleted]:You are welcome, Diana. There isn't a possibility to have Service duration longer than 24 hours in Amelia with its current built-in features, unfortunately. Check out the Events feature for this ... Jörg Booking-ButtonClosed   Amelia   Updated June 26, 2020 at 4:24pm   6 Most recent comment from [deleted]:Hello Jörg,That would be the source code of the plugin and we can't provide that, unfortunately. If you have any other questions or concerns feel free to open a new ticket and we will gladly ... donny satria handono Error 500Closed   Amelia   Updated June 26, 2020 at 4:06pm   2 Most recent comment from Miloš Jovanović:HI donny,Thank you for your purchase.This issue can be related to this ticket https://tmsplugins.ticksy.com/ticket/2453830/I assume this will be fixed as well once the issue is solved on that ticket ... vipin kumar Employee LIstClosed Pre-purchase questions for Amelia   Updated June 26, 2020 at 4:01pm   2 Most recent comment from Miloš Jovanović:HI vipin,Thank you for your inquire.Sorry to disappoint you but unfortunately something that your required is not possible to achieve with plugin built-in features at the moment.Best regards. Lorelei Garnes Square PaymentClosed Pre-purchase questions for Amelia   Updated June 26, 2020 at 3:50pm   2 Most recent comment from [deleted]:Hi Lorelei Garnes,Thank you for your interest in our plugin.We don't have Square payment integrated in our plugin but we have integration with WooCommerce which supports Square payment so you can ... Christian Lara Coupon registration record on payment informationClosed   Amelia   Updated June 26, 2020 at 3:50pm   6 Most recent comment from [deleted]:You are welcome. I am not sure about this one, how they would do the customization and whether it will be saved after each update of Amelia, you would need to check this out with them. In general, ... donny satria handono keep errorClosed   Amelia   Updated June 26, 2020 at 2:26pm   2 Most recent comment from [deleted]:Hello donny satria handono,I've just replied to the other ticket that you have and the same applies for this issue, so please check it out and we will continue solving your issue there. Thank yo ... Daniel Multiple Categories for ServicesClosed Pre-purchase questions for Amelia   Updated June 26, 2020 at 2:22pm   4 Most recent comment from Miloš Jovanović:HI Daniel,At the moment we do not have those 3 options in the plugin but I think we will cover Number of classes/events with the Packages feature that we are planing to release this summer.As for t ... Cynthia Redirect RI stuck on staging site URLClosed   Amelia   Updated June 26, 2020 at 2:04pm   2 Most recent comment from Aleksandar Vuković:Hi CynthiaI will post what needs to be done here, in a public ticket, so hopefully it'll help others as well.To change the URI, you'll need to go into your database, but please be careful w ...