As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Hannah Chappell Number of spaces availableClosed   Amelia   Updated August 10, 2020 at 11:08am   3 Most recent comment from Aleksandar Vuković:Hello Hannah, hello BenUnfortunately, something like this is not yet possible for appointments, only events.Our developers have that in mind for the future, but it is not a feature so frequently aske ... Reggie Blair Multiple time slot selectionClosed Pre-purchase questions for Amelia   Updated August 10, 2020 at 10:12am   2 Most recent comment from Miloš Jovanović:Hi Reggie,Thank you for your inquire.Sorry to disappoint you but at the moment booking multiple times lots at once is not possible to achieve with our plugin built-in features at the moment.Best rega ... Pedro Duarte upgrade 3.0Closed   wpDataTables   Updated August 10, 2020 at 10:05am   2 Most recent comment from Aleksandar Vuković:Hello PedroSorry for the inconvenience, our auto-updates don't work at the moment, but that will be fixed. We've actually released 3.0.1, so you'll be updating to that version manually. ... Erik Allen EmployeesClosed   Amelia   Updated August 10, 2020 at 9:53am   2 Most recent comment from [deleted]:Hello Erik, Apologies for replying late, we don't work on weekends.A service must be assigned to at least one  employee in Amelia in order to be bookable. There isn't a possibility for a s ... Dan Time Zone Not Carrying OverClosed   Amelia   Updated August 10, 2020 at 9:17am   4 Most recent comment from [deleted]:Hello Dan, Apologies for replying late, we don't work on weekends.Thank you for the clarification. I haven't realized you were talking about the appointments times in the front-end Employe ... Ben Booking time slots Max (50) per HourClosed   Amelia   Updated August 10, 2020 at 8:58am   2 Most recent comment from [deleted]:Hello Ben, Thank you for your purchase and apologies for replying late, we don't work on weekends.Yes, the capacity of the appointment (one time slot/one employee) is set with configuring the Se ... Daniel Last Update User & Date columnsClosed Pre-purchase questions for wpDataTables   Updated August 8, 2020 at 11:18am   3 Most recent comment from Kinnari Ajmera:Can someone please explain this further? Where exactly can I call this hook? mohammed allow customers to inquire about their reservationClosed   Amelia   Updated August 8, 2020 at 11:13am   2 Most recent comment from Aleksandar Vuković:Hello mohammedI'm not sure I understand what you mean. Can you please explain in a bit more detail? Damian error codeClosed   wpDataTables   Updated August 7, 2020 at 8:13pm   3 Most recent comment from Aleksandar Vuković:Hello DamianWhich version of the plugin do you have? If you're not on v3.0.1, the issue is linked to a recent update in Google's Privacy policy.As soon as this issue occurred we released th ... Ahmet Ayirga Event Booking ApprovalClosed   Amelia   Updated August 7, 2020 at 7:58pm   2 Most recent comment from Aleksandar Vuković:Hello AhmetEvents cannot be approved or rejected. If there's an event, people can join it if it's public.If you don't want someone on that event, you can simply remove the attendee, but ... Cory Allow employee or manager to delete appointmentClosed   Amelia   Updated August 7, 2020 at 7:28pm   6 Most recent comment from Aleksandar Vuković:Hi again CoryIf you added multiple user roles to the WordPress user, then no. But in that case, both user roles should be updated, so they have same capabilities (when it comes to Amelia at least).If ... Lakeitha Grey Book this Event Number of PersonsClosed   Amelia   Updated August 7, 2020 at 4:03pm   6 Most recent comment from [deleted]:You are welcome, Lakeitha. Glad to see you managed to find the right CSS selector!Thank you for letting me know.If you have any other questions or concerns or need help with other CSS, feel free to op ... Joas Schurer Standard WooCommerce Product for EventsClosed   Amelia   Updated August 7, 2020 at 2:30pm   4 Most recent comment from [deleted]:You are welcome. I see, sorry for the misunderstanding . No, unfortunately, there isn't a possibility to do that automatically in Amelia. All of the Services and Events are connected to the same ... Martin Sims Load speeds for larger databasesClosed   wpDataTables   Updated August 7, 2020 at 1:57pm   2 Most recent comment from Aleksandar Vuković:Hello MartinThank you for your purchase.Yes, of course it would be faster. This is due to the fact that database tables (SQL query based tables) are server-side tables, meaning those tables fetch onl ... Alejandro Flamerich Bug reportClosed   wpDataTables   Updated August 7, 2020 at 1:38pm   2 Most recent comment from Aleksandar Vuković:Hello AlejandroFrom version 2.3 we've implemented a feature that you can use multiple separate DB connections for MySQL, MSSQL and PostgreSQL. For MySQL engine we are dynamically adding the accen ...