As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Test Developer Multiselect ServiceClosed Pre-purchase questions for Amelia   Updated August 4, 2020 at 7:42am   2 Most recent comment from [deleted]:Hi Test Developer, Thank you for your interest in our plugin.Unfortunately at the moment we don't have option for selecting multiple services and there isn't any way to achieve this on your ... Shaun Customer DatabaseClosed Pre-purchase questions for Amelia   Updated August 4, 2020 at 7:31am   2 Most recent comment from [deleted]:Hi Shaun,Thank you for your interest in our plugin.We have option for admin to filter appointments page by each customer and by range of dates so he can see appointments in the past made by certain cu ... Neil Lyons appointment managementClosed   Amelia   Updated August 3, 2020 at 4:45pm   2 Most recent comment from [deleted]:Hello Neil Lyons, 1) No, there isn't a possibility of showing remaining spaces in Amelia wiht its current built-in features. 2) Amelia user roles give access and permissions in Amelia only, not ... Tre Error 500Closed   Amelia   Updated August 3, 2020 at 4:33pm   4 Most recent comment from [deleted]:We are in Serbia. Friday is not a weekend here neither, but our work hours are from 10:00 until 17:00 CET, Monday - Friday (they can vary up to 1-2 hours).  Richard Change Congratulations message and graphicClosed   Amelia   Updated August 3, 2020 at 4:23pm   2 Most recent comment from [deleted]:Hello Richard, There isn't a possibility of customization that page in Amelia. You can change the text if you want using the translation method, and try changing the Trophy icon directly in the ... julian Booking Forms, Customer login, and InterfaceClosed   Amelia   Updated August 3, 2020 at 4:09pm   2 Most recent comment from [deleted]:Hello Julian, Thank you for your purchase. it doesn't provide the info that I have on the backend such as what the extra is about detailsI am not sure if I understand this quite well. Could yo ... Roberto Puente Payment RequestClosed   Amelia   Updated August 3, 2020 at 3:27pm   2 Most recent comment from [deleted]:Hello Roberto, Thank you for your purchase. We are glad to see you like Amelia. Thank you!There isn't such possibility in Amelia with its current built-in features, unfortunately. Customers ca ... The Looking Glass Service Category IDClosed   Amelia   Updated August 3, 2020 at 3:20pm   4 Most recent comment from [deleted]:You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Marco Neuber TranslationClosed   Amelia   Updated August 3, 2020 at 3:17pm   7 Most recent comment from [deleted]:Thank you, Marco. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Ross Hutchinson Double BookingsClosed   Amelia   Updated August 3, 2020 at 2:09pm   7 Most recent comment from Aleksandar Vuković:You're welcome RossIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Daniel Hall Appointment next-day reminder via SMTPClosed   Amelia   Updated August 3, 2020 at 2:09pm   2 Most recent comment from Aleksandar Vuković:Hello DanielYou are correct, reminder emails simply use whichever Mail Service is selected under Notification Settings.You only need to add the event as described in our FAQ section, and that's ... Timothy Schultz NO email notifications working... HELP!!!Closed   Amelia   Updated August 3, 2020 at 2:07pm   4 Most recent comment from Aleksandar Vuković:Hello again TimothyAs far as I can see, the test notifications work:If you can't get it to show up in your inbox, please check your Spam folder as well.As for WooCommerce emails, I can see only ... Kanika Customer PanelClosed   Amelia   Updated August 3, 2020 at 1:27pm   2 Most recent comment from [deleted]:Hello Kanika, They receive this email from WordPress, not from Amelia, and it is sent because they are created as WP Users with the Amelia Customer role in your WordPress. If you don't want this ... Max Cowan notification email logsClosed   Amelia   Updated August 3, 2020 at 1:02pm   8 Most recent comment from [deleted]:Hello Max,  Apologies for replying a bit later, we don't work on weekends. Thank you, yes the approved/pending confirmations are logged, of course.  Could you please check your error log? I t ... jenny domingo Upload coupon codes?Closed   Amelia   Updated August 3, 2020 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello jennyI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The database tables behind this have a lot of foreign keys, so ...