We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Derek Hudson Notification settings (SMTP)Closed   Amelia   Updated November 6, 2024 at 9:56am   4 Most recent comment from Stefan Petrov:Hi Derek, I've mentioned "one way sync" to point out that there is no option to configure "reply to". Currently, the notifications are only sent to customers and employees based on the appointmen ... Anja in der Weide Zoom and Google Maps integrationClosed   Amelia   Updated November 6, 2024 at 9:08am   10 Most recent comment from Stefan Petrov:You are welcome, Anja. Thanks for the feedback! My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugi ... Matas Pricing for employeesClosed   Amelia   Updated November 6, 2024 at 9:07am   2 Most recent comment from Stefan Petrov:Hi Matas, Thanks for reaching out to us. You can either display the service pricing or pricing per employee. Having configured just service pricing, it will show the same service price for each employ ... Jamie Stone Employee StatusClosed   Amelia   Updated November 6, 2024 at 9:03am   9 Most recent comment from Uroš Jovanović:Hello Jamie, We have had such an issue in the past. Can you please let me know which version of the Amelia plugin you have installed on your website? If you are not on the latest version (7.8.2), plea ... Reshad Hassani Limiting the number of bookingsClosed   Amelia   Updated November 6, 2024 at 8:53am   4 Most recent comment from Marko Davidović:  Hello again, When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in sepa ... Colin Amelia widget is not showingClosed   Amelia   Updated November 6, 2024 at 8:27am   2 Most recent comment from Stefan Petrov:Hello Colin, Thanks for reaching out to us. It's the caching plugin conflict. Please disable it and Amelia should work without any issues. Of course, let me know if it works.  Sharat Dhakad Partial RefundClosed   Amelia   Updated November 6, 2024 at 7:48am   9 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you.  We wish you all the best and hope you have a wonderful day ahead.  Dimitris Farganis Clarifications for Amelia Plugin ImplementationClosed   Amelia   Updated November 6, 2024 at 7:39am   4 Most recent comment from Stefan Petrov:Hello Rakinul, I would kindly ask you to open a new ticket and we will provide assistance there. In that way, issues and questions that are related to different subjects will be in separate tickets so ... Francisco Latapiat Form paddingClosed   Amelia   Updated November 6, 2024 at 7:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, there is a default margin, top and bottom margin as 100px. It is the same on our Demo here. We are gathering all the feedback and suggestions for i ... Francisco Latapiat sub domainsClosed   Amelia   Updated November 6, 2024 at 5:53am   2 Most recent comment from Uroš Jovanović:Hello Francisco, Amelia works well in multisite environment. If your subsites are subdomains from the main domain, then you can use the Pro 1 license.If each subsite has a different domain, with our P ... diego rodriguez use with PostgreSQLClosed   wpDataTables   Updated November 8, 2024 at 7:38pm   7 Most recent comment from diego rodriguez:It's working Now - all good - thanks  Rok Palcic Capitalization in Text Filtering InconsistentClosed   wpDataTables   Updated November 5, 2024 at 9:59pm   4 Most recent comment from Miloš Jovanović:Hi Rok, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets. We will respond to ... Juan Jose my first import table fron google sheetsClosed   wpDataTables   Updated November 5, 2024 at 9:56pm   7 Most recent comment from Miloš Jovanović:Hi Juan, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets.   I can see you o ... Tom Need the ability for customer to select between onsite or phone/online meeting appointment bookingClosed   Amelia   Updated November 5, 2024 at 8:36pm   8 Most recent comment from Uroš Jovanović:Hello Tom, Thank you for the update on this. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Wendy Taylor RenewalClosed   wpDataTables   Updated November 6, 2024 at 5:36pm   3 Most recent comment from Miloš Jovanović:Hi Wendy, I have confirmation from our Accounts Team, here are the proposed possible ways how we can help you achieve an upgraded/higher licence as the Pro plan, with the discount.   Option 1: You ca ...