We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Daniel McKenna Amelia Customers saved as UsersClosed   Amelia   Updated November 1, 2024 at 7:54am   2 Most recent comment from Stefan Petrov:Hello Daniel, Thanks for reaching out to us. You can turn off the option "Automatically create a WP user" in User Role settings / Customer section  Astrid De Deyne online coursesClosed   Amelia   Updated November 1, 2024 at 7:33am   8 Most recent comment from Stefan Petrov:Hi Astrid, Unfortunatelly, we haven't saved the exact ticket nor we don't have the website information, apologies for that. Perhaps, you can contact the LearnDash support directly and ask th ... Darwin Rodgers Email through SMTPClosed   Amelia   Updated November 1, 2024 at 7:14am   4 Most recent comment from Marko Davidović:Hello again, Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way t ... Carlos Custom duration inside packageClosed Pre-purchase questions for Amelia   Updated November 1, 2024 at 6:58am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Ths is not possible to set for packages at this time. In light of this, we encourage yo ... Simon SeveralClosed   Amelia   Updated November 1, 2024 at 6:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Not sure what you want to set and how you have set it up. But Amelia works like this. You need to set that they are redirected back to Amelia booking for ... Joshua Lim Charts settingClosed   wpDataTables   Updated November 1, 2024 at 1:49am   1 Most recent comment from Joshua Lim:Hello Milos,  How are you? It has been a long time since I have issue with wpdatatable.  I need some help, attached a check make by wpdata chart, hi chart. I want to change the default setting. See ... Darwin Rodgers Amelia & WoocommerceClosed   Amelia   Updated October 31, 2024 at 8:05pm   4 Most recent comment from Uroš Jovanović:Hello Darwin, Thank you for your interest in our product. Currently, we don't have a subscription feature built-in, but it is planned for inclusion in our Pro and/or Developer licenses in the fut ... Francesca Kendall Cannot add coupon / discountClosed   Amelia   Updated October 31, 2024 at 7:55pm   6 Most recent comment from Uroš Jovanović:Hello Francesca, I understand the frustration with not being able to apply a discount code at the time of booking. This feedback has been passed directly to our management team, and I hope it will ... isaac Issue with Amelia Appointment Notifications Not Being SentClosed   Amelia   Updated November 4, 2024 at 3:01pm   19 Most recent comment from Uroš Jovanović:Hello Isaac, As it still works fine with the same email on the other website, then this is a specific issue with your website (server). Can you please reach out to your hosting provider and ask them i ... jaime antonio bracho ordonez compraClosed Pre-purchase questions for Amelia   Updated October 31, 2024 at 7:20pm   2 Most recent comment from Uroš Jovanović:Hola Jaime, Por favor, ¿puedes elaborar más sobre el problema que estás enfrentando con la lista de precios en la plataforma? Tu información adicional nos ayudará a entender mejor la situación y ... Chunibyuu Mobile Responsive for Add OnsClosed   Amelia   Updated October 31, 2024 at 7:04pm   4 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out! Currently, Amelia doesn’t support booking for multiple days in one appointment without setting specific time slots. Each appointment is set to a single date and ti ... darren waggott unable to create url with a column from a permalink from another columnClosed   wpDataTables   Updated October 31, 2024 at 6:06pm   4 Most recent comment from Miloš Jovanović:Hi Darren, My sincere apologies once again for that error on this ticket.We will monitor all open tickets closely going forward, the issue should not happen again.We will respond to all your other ope ... Pierre-Yves Shortcode [ameliacatalogbooking]Closed   Amelia   Updated October 31, 2024 at 1:34pm   2 Most recent comment from Stefan Petrov:Hello Pierre-Yves Gadina, Thanks for reaching out to us. Unfortunatelly, there is no option to hide the category step in the Catalog booking form. This is actually the essential step in the Catalog bo ... Jakub Google Calendar Integration and Days Off Issues After Domain ChangeClosed   Amelia   Updated October 31, 2024 at 10:19am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. We will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets fo ... Sarah Large Selected date has additional numbers displayingClosed Pre-purchase questions for Amelia   Updated October 31, 2024 at 10:23am   5 Most recent comment from Marko Davidović:Hello again, My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our future customers. ...