We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Peter Stadelmann Zeit einstellungen funktioniert nichtClosed   Amelia   Updated November 12, 2024 at 7:54am   2 Most recent comment from Stefan Petrov:Hallo Peter, vielen Dank, dass Sie uns kontaktiert haben. Es sieht so aus, als ob die Zeitzoneneinstellungen nicht korrekt sind. Bitte überprüfen Sie die WP-Zeitzoneneinstellungen. Sie sollten auf d ... Andrea Ferguson sharing event linkClosed   Amelia   Updated November 12, 2024 at 7:44am   2 Most recent comment from Stefan Petrov:Hello Andrea, Thanks for reaching out to us. Unfortunatelly, currently, there is no such option since all events are only visible on the Event list. You can create a separate page with individual even ... Ada Change LocationClosed   Amelia   Updated November 12, 2024 at 7:44am   2 Most recent comment from Stefan Petrov:Hello Ada, Thanks for reaching out to us. Make sure that you inserted and activated your Google Maps API key. You can follow the instructions from this link. Of course, let me know if it works.  Wally Jones PayPalClosed   Amelia   Updated November 12, 2024 at 7:44am   27 Most recent comment from Stefan Petrov:Hello, You would certainly need to have the latest version, it is recommended. You can update it to the latest version and test it again.  Cristobal Instalation IssueClosed   Amelia   Updated November 12, 2024 at 7:44am   3 Most recent comment from Stefan Petrov:Hi Cristobal, Thanks for reaching out to us. This is the correct installation process. First, remove Amelia from the plugin section, clear the cache, install the new license again, and enter the purch ... Jeremy Hanke QuestionClosed   Amelia   Updated November 12, 2024 at 7:41am   8 Most recent comment from Stefan Petrov:Hi Jeremy, You can follow this link for instructions. You would need to create a staging site and then provide the login credentials.  JAMES ANDREWS productsClosed   Amelia   Updated November 12, 2024 at 6:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Amelia is designed for appointment bookings there is no option in Amelia for post appoi ... Paule Features not enabledClosed   Amelia   Updated November 12, 2024 at 6:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Folder looks the same so perhaps you did not install the correct folder. Please delete all license folder and download and install the one that we will s ... Peter Stadelmann UpgradeClosed   Amelia   Updated November 12, 2024 at 6:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Directly upgrading Lifetime licenses purchased after June 1st, 2021 is currently not possible, but you can, of course, acquire a new license and receive ... Bobby Appointment Approved mail languageClosed   Amelia   Updated November 12, 2024 at 6:33am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. we will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladl ... Yasin CalendarClosed   Amelia   Updated November 12, 2024 at 6:32am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. We willč close this one and should you have any further inquiries, we kindly request that you open separate tickets for ... Adan Garrido Question about plugin, specific need, atv tours reservationsClosed Pre-purchase questions for Amelia   Updated November 12, 2024 at 6:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. These will be 2 separate services in Amelia so customer must choose a service if this t ... Anja in der Weide How to cancel an event (user perspective)Closed   Amelia   Updated November 12, 2024 at 6:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. There is placeholder %event_cancel_url% – An automatically generated cancelation URL. Please note: All linked placeholders like %customer_panel_url%, ... Christian Sidebar Auto-Collapsing in Customer PortalClosed   Amelia   Updated November 12, 2024 at 6:26am   4 Most recent comment from Marko Davidović:Hello again, Please send us exact name of the page and URL where this happens so that we an check  2. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so ... Imogen If my requirement works with this pluginClosed Pre-purchase questions for wpDataTables   Updated November 9, 2024 at 12:13pm   5 Most recent comment from Imogen:I started trying to implement this today using the sandbox for Master-Details, and immediately realised I won't be able to use Google Forms/Sheets (preferred for usability/familiarity with the u ...