We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Martin Translation can't be savedClosed   Amelia   Updated November 8, 2024 at 7:51am   17 Most recent comment from Marko Davidović:Hello again, Yes, I agree and I will forward this to appropiate sector and you are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request ... Vogue Couture block particular service on selected daysClosed   Amelia   Updated November 8, 2024 at 7:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. If you want to permanently not offer them on weekend you can delete them form employee work hours on those days. If you want to remove them only for some ... Roy van Lieshout Step-by-step Booking Form Does Not Show on FrontendClosed   Amelia   Updated November 8, 2024 at 7:22am   4 Most recent comment from Marko Davidović:Hello again, One of these 3 provided solutions has worked until now in 100% of cases so this should help you. So if you turned off all other plugins for example and if the page does not show once you ... Rita silva integration outlookClosed   Amelia   Updated November 8, 2024 at 7:19am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. If you want to use Outlook integration you need to set this up in Azzure. We can only explain how and what you need to set there so that this can be conn ... GEORGIOS SKLIAS wptablesClosed Pre-purchase questions for wpDataTables   Updated November 7, 2024 at 8:53pm   2 Most recent comment from Miloš Jovanović:Hi Georgios,1. Yes. If you, for example, create an SQL Query based table to pull the data from all your current Posts, it is going to show all the current ones, but also if you add any new ones - our ... Rok Palcic Table displaying fine on back end but not on frontClosed   wpDataTables   Updated November 7, 2024 at 8:28pm   5 Most recent comment from Miloš Jovanović:Hi Rok, Thank you very much for sharing this use-case and the details how you made a working solution in the end;as well as finding those corrupt records. This will be useful to know, not only for oth ... Colin Colours for EmployeesClosed   Amelia   Updated November 7, 2024 at 8:21pm   2 Most recent comment from Uroš Jovanović:Hello Colin, I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. This feature will be implemented in one of the future updat ... Joe Tatarian ERROR CHART not displayingClosed   wpDataTables   Updated November 7, 2024 at 8:20pm   7 Most recent comment from Miloš Jovanović:Hi Joe, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! : ... Rick Mayea Pre-sale/effort questionClosed Pre-purchase questions for wpDataTables   Updated November 7, 2024 at 4:41pm   1 Most recent comment from Rick Mayea:Prior to spending a ton of time and effort I am attaching what I need to produce by accessing our orders from the WooCommerce data directly. Currently I export the data to XLSX then use SAP Crystal R ... Vogue Couture resceduling optionClosed   Amelia   Updated November 7, 2024 at 1:59pm   2 Most recent comment from Uroš Jovanović:Hello Vogue, I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. Please feel free to search through our feature suggestion ... Vogue Couture no show tagClosed   Amelia   Updated November 7, 2024 at 1:53pm   2 Most recent comment from Stefan Petrov:Hello Vougue Couture, Thanks for reaching out to us. When this option is enabled, all customers who had appointments in the past marked as “No Show”, will have a Tag (different color across their ... Nael I cannot move an appointment to a time that is availableClosed   Amelia   Updated November 7, 2024 at 1:22pm   8 Most recent comment from Uroš Jovanović:Hello Nael, I could not replicate this issue on your website and thus I asked if it works from your end. I am looking forward to your reply. Colin Backend Calendar ViewClosed   Amelia   Updated November 7, 2024 at 12:55pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Amelia services can not function without employees so not sure how this would be even s ... Robbie Albery Stripe Payments Not Working Since 7.8.2 UpdateClosed   Amelia   Updated November 7, 2024 at 12:52pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are glad to hear that all is resolved and should you have any further inquiries, we kindly request that you open separate tickets for each question an ... Nikola Longer duration appointments, for example a stay for 4 days in a villa.Closed Pre-purchase questions for Amelia   Updated November 7, 2024 at 12:50pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for your interest in Amelia, but unfortunately, the plugin cannot be used for multi-day bookings. It is designed for appointments and events and appointments in Amelia cannot la ...